In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian interviews Maria, co-founder of Palona AI. They discuss how Palona is transforming the restaurant industry through generative AI, voice automation, and multimodal technologies to enhance customer experience and operational efficiency. With a background in leading tech companies like Google and Meta, Maria explains the capabilities of AI in hyper-personalization, conversational marketing, and overcoming challenges such as AI hallucinations. The episode also covers the onboarding process for AI solutions in restaurants and how these technologies can provide consistent and individualized guest experiences.

00:00 Palona.Ai

01:03 Introduction and Guest Welcome

01:40 Guest Background and Experience

03:04 Defining AI and Its Impact

07:04 AI in the Restaurant Industry

08:47 Multimodal AI Solutions

11:14 Human-Like AI Interactions

17:04 Standardizing Guest Experience with AI

20:05 AI-Powered Customer Interactions

21:04 Personalized Dining Experiences

22:34 Implementing AI in Restaurants

25:11 Guest Identification and Data Management

26:04 Ensuring AI Reliability and Security

28:48 Handling Special Requests and Continuous Learning

32:31 Conclusion and Final Thoughts

In this episode, Krish, the founder and CEO of Know, discusses the transformative mission of his company to make every frontline worker a 'superhero.' Krish explains how the Know app helps streamline day-to-day operations, reduce chaos, and improve worker satisfaction and retention in industries with high turnover, like restaurants. The app functions as a comprehensive digital assistant, offering training, task management, and direct communication from management. Krish also explores the importance of micro-learning and the app's multilingual capabilities, emphasizing the need to meet workers where they are, both geographically and technologically.

00:00 Introduction to Krish and His Mission

00:27 Streamlining Day-to-Day Operations

01:28 Addressing Employee Turnover

03:47 The Role of Technology in Training

04:44 Customizing and Documenting Processes

07:36 Micro Learning and On-Demand Information

09:52 International Reach and Multi-Language Support

11:07 Conclusion and Contact Information

In this episode of the Restaurant Technology Guides podcast, hosts Jeremy Julian and David Alvarado delve into the world of financial technology and its impact on the restaurant industry. They discuss the critical importance of earned wage access, allowing employees to get paid daily, and the advantages it offers for both employers and employees. David Alvarado, who has extensive experience in the restaurant industry, shares insights from his journey, including his tenure at Blooming Brands and his current role at Instant Financial. Instant Financial provides a solution that enables daily pay for non-tipped employees and digital tip distribution, streamlining operations and reducing costs for restaurants. The episode also covers the broader implications of financial wellness tools, including financial literacy education, credit building, and health and wellness benefits, emphasizing how these tools can significantly improve employees' lives. This podcast is a must-listen for restaurant operators looking to gain a competitive edge by adopting technology that addresses modern employees' needs.

00:00 Instant Financial

01:17 Introduction and Welcome

01:45 Meet David Alvarado

02:14 David's Career Journey

03:36 Introduction to Instant Financial

04:57 Understanding Earned Wages

07:24 Benefits of Instant Pay

13:35 Addressing Concerns About Instant Pay

23:33 Digital Tips Management

31:09 Employee Financial Wellness

37:33 Conclusion and Contact Information