In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian converses with Eric Cacciatore, founder and host of the Restaurant Unstoppable podcast. They discuss the journey and valuable lessons learned over 12 years and 1,200+ episodes of Eric's podcast. Key highlights include the importance of having integrity, always learning, teaching others, effective communication, and collaboration in the restaurant industry. Eric emphasizes the evolution of podcasting, the significance of building relationships, and the impact of systems like EOS (Entrepreneurial Operating System) on restaurant operations. Together, they underline that the heart of a successful restaurant lies in the people behind it and their dedication to continuous growth and service to others.

00:00 Introduction to the Podcast

01:01 Meet Eric Cacciatore: The Podcast Pioneer

02:19 Eric's Journey: From Restaurants to Podcasting

04:24 The Evolution of Podcasting

06:23 On-Site Interviews: The Heart of the Podcast

08:48 Core Values and Lessons Learned

17:41 The Importance of Integrity and Action

20:12 Being a Student and a Teacher

23:58 Teaching and Delegating for Success

25:29 Implementing EOS in Business

26:03 Understanding EOS and Its Benefits

27:15 Real-World Applications of EOS

32:01 The Importance of Continuous Learning

35:50 Building a Collaborative Network

43:42 Final Thoughts and How to Connect

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian interviews Brian Reece and Steve Crowley, co-founders of Service Physics, a consultancy focused on optimizing restaurant operations. The discussion delves into the concept of service physics, which helps improve productivity for staff and guest experiences in restaurants. Brian and Steve share their background, the principles of lean manufacturing and Kaizen, and how they align business goals with operational efficiency. They emphasize the importance of using data to drive changes, the value of customer and staff feedback, and methods to ensure long-term implementation success. The episode concludes with information on an upcoming workshop in Dallas aimed at making their methods accessible to a wider audience.

00:00 Service Physics

00:14 Introduction and Guest Welcome

01:29 Meet Brian and Steve: Background and Journey

04:08 Service Physics: Concept and Mission

06:58 Lean Manufacturing and Kaizen in Restaurants

12:41 Evaluating and Improving Restaurant Operations

16:01 Aligning Business Aspirations with Operations

19:41 Addressing Sacred Cows and Customer Feedback

23:50 Myth-Busting Customer Value

25:02 Empathy Through Technology

25:52 Empowering Staff Voices

26:56 Problem-Solving Acumen

29:33 Guest Experience Challenges

35:18 Engaging with Service Physics

42:10 Transforming the Industry

In this episode of the Restaurant Technology Guides podcast, Jeremy Julian and guest Ron Cardwell from Restaurant Technologies Incorporated discuss the importance of cooking oil in the restaurant industry. Ron, the Director of Commodity Strategy, explains how their oil management system can help restaurants deliver the best guest experience through effective oil handling practices. They also delve into the types of oils used by restaurants, the factors affecting oil performance, and the importance of proper oil management for safety and sustainability. Tune in to learn how to maximize oil usage, manage costs, and ensure the quality and consistency of your restaurant's food.

00:00 RTI Inc

00:14 Introduction and Guest Introduction

01:45 Role and Responsibilities at Restaurant Technologies

03:01 Sustainability Efforts and Environmental Impact

06:01 Understanding Cooking Oils in Restaurants

10:00 Oil Management and Performance

14:30 Economic Considerations of Different Oils

19:24 The Finite Supply of Beef Tallow

20:18 Challenges with Peanut Oil Supply

20:56 Consistency and Performance in Cooking Oils

22:08 Educating Restaurants on Oil Management

25:30 The Importance of Proper Oil Handling

26:57 Safety Concerns in Oil Management

28:23 Choosing the Right Oil Supplier

32:39 How to Connect with Restaurant Technologies