In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian dives into the intricacies of restaurant profitability with special guest Chip Klose, a bestselling author and host of the Restaurant Strategy Podcast. Chip shares his journey from theater to fine dining and emphasizes that profitability is the key measure of success in the restaurant business. He discusses the biggest challenges in achieving profitability, including managing revenue, cost of goods sold, and labor—all moving targets. Chip provides practical insights into operational strategies, marketing techniques, and customer retention methods to help restaurant owners enhance their profit margins. Listeners will learn how to implement effective systems, evaluate menu items, and ensure repeat business to drive overall growth and stability in their restaurants.

00:00 Restaurant Strategy

01:05 Introduction and Guest Background

01:53 The P3 Mastermind Program

04:13 Ideal Audience for P3 Mastermind

07:15 Challenges in Restaurant Profitability

13:53 Understanding Revenue Growth

18:22 Marketing Strategies for Restaurants

22:22 Engaging Customers from the Start

23:23 Creating Repeat Customers

24:16 Data Acquisition Importance

26:21 Personal Touch in Hospitality

30:43 Managing Prime Costs

34:29 Optimizing Menu and Labor

37:56 Final Thoughts and Free Gift

In this episode of Restaurant Technology Guides podcast, host Jeremy Julian sits down with Dylan and Erica, co-founders of Foodini, a groundbreaking tech solution aimed at addressing food allergies, dietary needs, and ingredient transparency in the restaurant industry. They delve into how Foodini's platform helps restaurants seamlessly document ingredients and recipes, ensuring safety for consumers with dietary restrictions while streamlining operations. Discussion includes real-world applications, the importance of meticulous documentation, and the increasing legislative push towards allergen transparency. Also covered are benefits such as increased consumer loyalty and operational advantages gained through integrated software solutions. This episode emphasizes the value of technology in making dining experiences safer and more inclusive.

00:00 Foodini

01:09 Introduction and Guest Backgrounds

01:46 Erica's Journey in Restaurant Tech

03:56 Dylan's Unique Perspective

05:31 Introducing Foodini: Solving Menu Transparency

06:35 Challenges in Menu Transparency

07:24 Consumer and Restaurant Perspectives

13:26 Leveraging AI for Ingredient Transparency

17:49 Future of Menu Transparency and Legislation

19:41 Leveraging Consumer Data for Marketing

19:59 European Allergen Labeling Practices

20:51 California's SB 68 Bill and Its Implications

22:18 The Value of Allergen Transparency for Restaurants

25:29 Consumer Experience with Allergen Information

26:56 Technological Solutions for Allergen Management

34:35 Benefits of Documenting Recipes for Restaurants

36:06 How to Get Started with Our Service

In this episode of the Restaurant Technology Guides podcast, Jeremy Julian, Chief Revenue Officer at CBS Northstar, interviews Frank Paci, CEO of Newk's Eatery. Frank shares insights from his extensive career in the restaurant industry, detailing Newk's history, menu innovations, operational strategies, and the brand's response to COVID-19. They discuss the importance of simplifying operations for consistency, leveraging technology like digital ordering and kiosks for customer convenience, and the significance of catering and delivery services. Frank also provides an overview of Newk's franchise opportunities and future growth plans.

00:00 Newks

01:17 Meet Frank Paci, CEO of Newk's Eatery

01:35 The Origin and Growth of Newk's Eatery

02:39 Dining Experience at Newk's

04:25 Menu Highlights and Innovations

06:39 Operational Simplifications and Quality Control

17:01 Adapting to COVID-19 and Evolving Business Strategies

20:21 Catering Business and Its Challenges

24:44 Technology and Future Growth

29:42 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian speaks with Jarrod Bravo from Salad House. They discuss how Jarrod navigated the growth of Salad House from a single pizza restaurant to a prominent salad-focused brand across the northeast. Key topics include the importance of effective training, refining the menu based on data, and leveraging technology stacks like Toast POS and Ovation for operational efficiency and customer feedback. Jarrod shares insights on their journey to franchising, overcoming early challenges, and future growth plans. This episode is a valuable listen for anyone interested in scaling a restaurant brand through technology and effective operations.

00:00 Salad House

01:10 Introduction and Guest Introduction

01:48 The Early Days of Salad House

02:33 What Makes Salad House Unique

04:02 The Founder’s Story

06:08 Challenges and Growth

07:36 Franchising Journey

09:35 Tech Stack Evolution

19:06 Discussing the Tech Stack

19:47 Customer Review Platform: Ovation

22:18 Streamlining the Menu

25:05 Franchising and Growth

26:37 Personal Stories and Success

30:49 Signature Dishes and Unique Selling Points

32:48 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian hosts Ross, the founder of Rocket Box, a company that revolutionizes third-party delivery and kitchen synchronization. Ross shares his inspiring journey from running a family pizzeria to founding a technology company aimed at solving inefficiencies in restaurant operations. They delve into the innovative ways Rocket Box integrates with POS systems, manages delivery orders, and addresses critical issues in order timing and synchronization. Ross also discusses the company's global approach, including multi-language support and future plans for enhanced reporting and guest communication.

00:00 Rocket Box

00:14 Introduction and Welcome

01:19 Ross's Background and Journey into Tech

03:35 The Birth of Rocket Box

07:11 Challenges in Restaurant Operations

14:48 Rocket Box Solutions and Features

22:09 Global Reach and Multi-Language Support

29:49 Future Plans and How to Connect

31:02 Conclusion and Farewell

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian speaks with Craig Miller and Cliff Hudson, two key figures behind Sonic's transformation into a digital-first, nationwide brand. They discuss their new book, 'Bricks and Clicks,' which details their journey of automating business practices right before COVID-19 and their successful implementation of a digital strategy. The conversation explores how they integrated technology to enhance customer experiences and improve operational efficiency, including the introduction of mobile ordering and digital payment systems. Their strategies not only bolstered sales but also turned technological innovations into significant business advantages. The episode also delves into change management, the importance of the partnership between business and tech, and the challenges and successes faced along the way.

00:00 Sonic

00:14 Introduction and Welcome

01:59 Meet Cliff Hudson: Sonic's Transformational Leader

03:34 Craig Miller's Journey to Sonic

04:22 The Evolution of Technology in Business

07:21 Sonic's Unique Drive-In Experience

11:00 The Impact of Credit Card Technology

13:50 The Tech Oval Vision

17:52 Building a Business Partnership

25:37 Implementing the Tech Oval

30:10 Craig's Arrival and Marketing Evolution

31:50 Building the Tech Backbone

34:59 Omnichannel Strategy and Franchisee Buy-In

36:38 Implementing Digital Touchpoints

42:53 Centralizing Marketing Efforts

49:29 Final Guest Experience and Company Sale

54:43 Reflections and Book Promotion

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Erin Hooper, head of Sales and Customer Success for Franchise Systems AI. They discuss the innovative end-to-end franchising system that Erin and her team have developed to streamline processes for franchisors and franchisees. Aaron shares insights about the platform's customizable marketing campaigns, sales applicant portals, project management for site selection, vendor integration, and ongoing location management. Jeremy highlights the uniqueness of Franchise Systems AI in consolidating multiple systems into one platform, addressing common pain points in franchising. This episode is packed with valuable information for anyone involved in franchising, offering a comprehensive look at how technology can enhance operational efficiency and overall success.

00:00 Franchise System

00:14 Introduction and Guest Introduction

01:55 Erin's Background in Hospitality and Franchising

02:58 Overview of Franchise Systems AI

04:40 Marketing and Sales Process for Franchises

05:53 Customizable Applicant Portal

13:00 Onboarding and Training for Franchisees

14:44 Site Selection and Vendor Integration

20:10 Challenges in Project Management

20:27 Integrating Vendors into the Platform

21:12 Ensuring Franchisee Compliance

22:29 Post-Opening Support for Franchisees

23:59 Operational Management Tools

24:37 Marketing and AI Integration

26:36 Audit and Training Systems

28:29 Sales and Labor Analysis

29:58 The Unique Value of Franchise Systems

32:07 Pepper Lunch as the Alpha Brand

35:40 Engaging with Franchise Systems

36:50 Final Thoughts and Surprises

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian converses with Eric Cacciatore, founder and host of the Restaurant Unstoppable podcast. They discuss the journey and valuable lessons learned over 12 years and 1,200+ episodes of Eric's podcast. Key highlights include the importance of having integrity, always learning, teaching others, effective communication, and collaboration in the restaurant industry. Eric emphasizes the evolution of podcasting, the significance of building relationships, and the impact of systems like EOS (Entrepreneurial Operating System) on restaurant operations. Together, they underline that the heart of a successful restaurant lies in the people behind it and their dedication to continuous growth and service to others.

00:00 Introduction to the Podcast

01:01 Meet Eric Cacciatore: The Podcast Pioneer

02:19 Eric's Journey: From Restaurants to Podcasting

04:24 The Evolution of Podcasting

06:23 On-Site Interviews: The Heart of the Podcast

08:48 Core Values and Lessons Learned

17:41 The Importance of Integrity and Action

20:12 Being a Student and a Teacher

23:58 Teaching and Delegating for Success

25:29 Implementing EOS in Business

26:03 Understanding EOS and Its Benefits

27:15 Real-World Applications of EOS

32:01 The Importance of Continuous Learning

35:50 Building a Collaborative Network

43:42 Final Thoughts and How to Connect