Too many salespeople chase titles instead of tackling real challenges.

In this episode of The Marketing Phoenix Podcast, host Melissa “Rogo” Rogozinski is joined by law firm buyers of legal tech, Marimer Muñoz (Kluger Kaplan) and Emily Bartkowicz (Akerman), to explore how consultative selling and solution selling can make or break your discovery calls.

For legal tech, law firm, and B2B professionals, this discussion sheds light on the cost of poor outreach, the importance of objection handling, and how to shorten the sales cycle by listening first and pitching second.

What You’ll Learn:

• Why selling to titles instead of pain points fails
• How consultative selling builds trust with busy legal teams
• Discovery Call best practices that win meetings (and respect)
• Simple ways to tailor outreach to law firm stakeholders
• The role patience plays in the long B2B sales cycle

SEO Keywords: consultative selling, solution selling, discovery call, objection handling, sales cycle

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Too many sales pros walk into key accounts without a strategy and end up wasting opportunities ripe for conversion.

In this episode of The Marketing Phoenix Podcast, Melissa “Rogo” Rogozinski shares a personal story that forever changed the way she approached B2B sales and client acquisition.

If you’re in legal tech, a law firm, or any B2B field, this episode is packed with practical steps to transform short discovery calls into long-term client relationships using marketing intelligence and a Strategic Account Plan (SAP).

What You’ll Learn:

• Why walking into a meeting without a plan is a “fool’s errand”
• The 8 essential components of a Strategic Account Plan (SAP)
• How to qualify leads with frameworks like BANT, CHAMP, and MEDDICC
• Ways to align your solutions with your prospect’s biggest challenges
• How SAPs increase sales productivity and improve discovery calls

How to Use an SAP to Turn the Sales Process Into a Buying Process

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SEO Keywords: B2B Sales, Marketing Intelligence, Sales Strategy, Sales Productivity, Discovery Call

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• The Proven Sales Email Codex
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• Our Tailored Growth Services

Your sales team is hustling hard, but win rates aren’t moving. The real problem? You might be selling to the wrong Ideal Client Profile (ICP).

In this episode of The Marketing Phoenix Podcast, Melissa “Rogo” Rogozinski sits down with sales leader CJ Webster to unpack the risks of targeting the wrong ICPand how it quietly sabotages your sales forecasting, sales pipeline, and revenue growth.

For legal tech companies, law firms, and B2B organizations, the key to sustainable success isn’t just lead generation: It’s aligning your product or service, marketing intelligence, and sales reps’ strategies with the right ICP. Melissa and CJ reveal why misalignment across marketing, product, sales, and customer service creates wasted effort, lost deals, and frustrated buyers.

They also share how sales reps can improve objection handling, build trust during the buying process, and use data driven decisions to refine case studies and customer feedback for better targeting. The result? Closed deals that are a good fit for both the buyer and the vendor’s bottom line.

What You’ll Learn in This Episode:

• Why most B2B sales teams close fewer deals than they should
• The six ICP roles that shape purchasing decisions
• How misaligned ICP targeting disrupts the sales pipeline
• The role of storytelling, sales pitches, and objection handling in winning customers
• Why customer experiences and building relationships matter more than cold calls
• How aligning teams leads to smarter, data driven decisions and more closed deals

Chapters:

00:10 Boosting Win Rates With the Right ICP
00:42 Introducing CJ Webster
01:00 Creating and Evolving ICPs
01:20 Defining Six Types of ICPs
02:58 Selling Enterprise Tech Solutions the Right Way
07:10 Recognizing Signs of the Wrong ICP
09:54 Clarifying Value Before Selling to the ICP
13:33 Defining Law Firm ICP by Role, Practice, Size
14:16 Understanding Why Clients Choose Knowledge Over Features
15:15 Involving Marketing, Product, Sales, and Client Success
16:30 Breaking Down ICP Levels: Company, Practice, Stakeholder
22:29 Avoiding Bad Deals With the Right ICP
23:35 Defining RPC’s Real Client Personas
24:26 Shifting Focus From Big Law to SMB Firms
25:52 Leveling the Playing Field for SMB Law Firms With AI
27:14 Explaining AI Simply to Law Firm Buyers
30:34 Understanding Sales Challenges in Tech Integration
32:15 Leveraging AI for Sales Analyses
35:18 Navigating a Crowded AI Marketplace
39:07 Solving Why Sales Can’t Convert MQLs
42:43 Fixing Content That Attracts the Wrong ICPs
47:47 Diagnosing Why Sales and Marketing Fail to Deliver
51:50 Learning Why Sales and Marketing Miss Leads
55:35 CJ’s Final Thoughts on Sales Nobility

SEO Keywords:

Sales forecasting, B2B Sales, Marketing intelligence. LSI: Sales cycle, Objection handling

Connect with CJ Webster: https://www.linkedin.com/in/cj-webster/

Connect with The Marketing Phoenix Podcast

• Subscribe on Your Favorite Podcast Platform
• Connect on LinkedIn
• RPC Strategies' Website

***DOWNLOAD FREE RESOURCES***

• The Proven Sales Email Codex
• The AI Security Questionnaire
• Our Tailored Growth Services