From Operator to Owner: The Shift That Breaks the Growth Ceiling

Most business owners don’t stall because they lack effort — they stall because they’re still operating the business instead of owning it.

In this episode, Chris sits down with Josh Dukes and Erin Jones, founders of One Residential, to unpack the lessons that helped them break through that ceiling and build a business that grows through people.

Serving the MD / VA / DC market, One Residential will finish 2025 with:

• 685 closings
• $308M in volume
• $7.1M in revenue

🔑 What You’ll Learn

• Why trying to be everything to everyone limits growth
• How to balance collaboration with decisive leadership
• When your “client” shifts from customers to your people
• How letting go multiplies leadership, impact, and culture

🧠 The Big Shift

Operators succeed through personal effort. Owners succeed through people, systems, and leadership.

Josh & Erin share how making that shift changed everything — and what they’re still learning as owners today.

🎯 Who This Episode Is For

• Small business owners
• Service-based operators (HVAC, plumbing, trades, etc.)
• Leaders who feel like they’re the bottleneck in their business

🎙️ Why This Conversation Matters

Josh & Erin have broken through a ceiling most operators never escape — and for the past year and a half, Chris has coached them through that transition.

If growth has started to feel heavier instead of freer, this episode is for you.

In this episode of The Leader Formula, Chris shares a deeply honest conversation about money, leadership, and the hidden financial trap many business owners fall into. Even when a business looks successful on the outside, the reality behind the scenes can be stress, scarcity, and financial confusion.

Chris walks through his own story of running a high-producing real estate business, the financial wake-up call that followed, and how discovering the Profit First system completely changed his relationship with money, leadership, and margin. Together, Chris and Steve unpack the psychology behind money decisions, why profit must be protected—not hoped for—and how simple systems can bring clarity, stability, and peace back into your business and life.

Key Topics Covered

• Why revenue growth doesn’t always equal financial health
• The “vanity metrics” leaders hide behind — and the cost of doing so
• How ego, identity, and money are often deeply intertwined
• What happens when a business grows faster than its financial systems
• The difference between hoping for profit vs. protecting profit
• How financial stress impacts leadership, relationships, and marriage
• Why systems—not willpower—create sustainable profit
• The psychology behind avoidance, anxiety, and money behavior

Chris’ Story Highlights

• Scaling a real estate business selling 160+ homes per year
• Stepping out of production and realizing the numbers didn’t support the shift
• Burning through an emergency fund and accumulating credit card debt
• The emotional toll financial stress placed on leadership and family
• Discovering Profit First and implementing it in real time
• Moving from financial anxiety to clarity, margin, and stability

Three Core Truths From the Episode

1. Revenue is vanity. Profit is sanity. Cash is reality.
2. If you don’t protect your profit, your business will consume it.
3. Your ego will always want to spend more than your business can handle.

Who This Episode Is For

• Business owners who look successful but feel financially stressed
• Leaders working long hours without the take-home pay to match
• Operators ready to think and act like owners
• Anyone who wants their business to support their life—not consume it

Action Step

If you’re overwhelmed by your finances:

• Start small — create a separate “profit” account and put 1% of revenue into it
• Get honest about your numbers
• Build systems that create clarity instead of stress

Resources Mentioned

• Profit First by Mike Michalowicz
• The Ultimate Blueprint for an Insanely Successful Business by Keith Cunningham
• Taming Your Money Monster (Enneagram + Money)

Connect With Chris

If this episode resonated and you want help applying these principles to your business, Chris offers coaching and conversations focused on clarity, leadership, and financial health.

🌐 Website: thechrisandco.com

What happens when you travel halfway across the world expecting to give… and instead you’re the one who gets transformed?

In this episode, Steve returns from Kathmandu, Nepal, where he spent time serving at a mountain orphanage — and the leadership lessons he brought home are raw, surprising, and deeply human. These children, living with almost nothing, modeled presence, generosity, connection, and joy in ways that challenge everything we think leadership is supposed to look like.

Chris and Steve unpack:

🔥 The moment in Nepal that broke Steve open emotionally

👁️ The “soul goggles” experience and what it taught him about presence

❤️ Why these children gave more than they received — and what that reveals about true generosity

🌱 How play, curiosity, and childlikeness shape effective leadership

🤝 Why giving attention is one of the most powerful gifts a leader can offer

🌏 The difference between leading from scarcity vs. leading from abundance

🧘 Practices you can adopt today to become more grounded, present, and connected

This is not a typical business episode. It’s an invitation — to slow down, to see people more deeply, and to reconnect with the heart of why leadership matters.

Whether you lead a team, a business, a family, or a community, these lessons from a small orphanage in the mountains of Kathmandu will stay with you.

📩 We’d love to hear from you.

What stood out to you? What practice of presence or generosity are you going to try this week? Email us or message us to continue the conversation.

In this powerful panel conversation, Chris sits down with three leaders who have lived success, burnout, achievement, and identity pressure firsthand. Together they explore “the problem” that’s quietly breaking today’s leaders — the cultural push for more, the relentless pace, the pressure to perform, and the internal battles leaders carry in silence.

Haro, Tiffany, and Marlo open up about anxiety, sleeplessness, inherited expectations, and the belief that being capable means you should be able to handle everything. Their honesty creates a mirror for leaders who feel stretched thin, overwhelmed, or disconnected from themselves.

This episode dives into what happens when ambition becomes identity, when the hustle stops being healthy, and when the pace of success starts costing more than it gives. It speaks directly to leaders who feel the weight of responsibility, the fear of not enough, and the exhaustion of always having to show up strong.

Whether you’re running a small business or leading inside a larger organization, this conversation offers language, clarity, and comfort for the struggles you may not say out loud.

🔥 What We Explore

• Why modern leadership feels heavier than ever
• How culture shapes our drive to achieve
• The hidden toll of striving, success, and comparison
• How identity becomes wrapped around performance
• Early warning signs of leadership burnout
• Why high-capacity leaders hit the wall faster
• The internal “hamster wheel” leaders struggle to get off
• The difference between healthy hard work and self-destructive hustle

✨ Standout Insights

• “We’ve built ourselves a prison for the soul.” — Tiffany
• Haro shares how anxiety and panic attacks exposed his internal limits.
• Tiffany reveals why waking up at 2 a.m. became her emotional dashboard light.
• Marlo explains how being talented became both a gift and a burden.
• Chris highlights why naming “the problem” is the first step to freedom.

👤 About the Guests

Haro Setian — A high-performing entrepreneur preparing for a nine-month sabbatical, reflecting on the toll of achievement culture. Tiffany Fykes — Entrepreneur and coach unpacking the pressure of high capability and the journey back to alignment. Marlo Derksen — Business leader exploring inherited expectations, identity, and the cost of constant striving.

🧭 Why This Episode Matters

Leaders today are carrying more than they ever have — emotionally, mentally, spiritually, and relationally. This conversation puts words to the pressure, reveals the hidden costs, and offers hope for leaders longing for a healthier, more grounded way to live and lead.

Most leaders know they need systems… but keep putting them off. And that avoidance comes with a cost: overwhelm, burnout, confused teams, and constant decision fatigue.

In this episode, Chris and Steve sit down with two true masters of operational clarity:

⭐ Linzee Ciprani — Founder & CEO of Ciprani Consulting ⭐ Jerrica Kontos — Director of Consulting at Ciprani Consulting

These two bring years of operational expertise across real estate, small business, consulting, and organizational leadership — and they do not hold back. This conversation is practical, honest, and packed with insights that will challenge any leader who’s been running their business without a clear operational backbone.

Together, we break down:

💡 What You’ll Learn

• Why leaders live in reactive mode — and how to escape it
• How systems eliminate decision fatigue and create freedom
• What happens when leaders don’t know what their people did today (and why that’s a system problem, not a people problem)
• Why “I don’t have time to build systems” is a trap that keeps you overwhelmed
• How to turn simple recordings into fully documented processes
• Why documenting your job is the #1 key to scale — and even promotability
• How to find the right integrator or operational partner
• What great system adoption looks like across a team

🔥 Standout Moments

• “If it’s not documented, you’re unpromotable.”
• “Leaders massively overcomplicate systems — you just need to hit record.”
• “Your system is your insurance policy for resting at night.”
• “If you don’t have a way to see what your team did today, that’s your system failure.”

🎧 Who This Episode Is For

• Visionaries who struggle with structure
• Leaders drowning in decisions and constant firefighting
• Business owners who can’t scale because everything lives in their head
• Anyone who keeps saying, “I know I need systems… I just haven’t gotten to it yet.”

📌 Why This Matters

Systems are not about rigidity — they’re about freedom. They give leaders clarity. They give teams confidence. They give businesses the ability to grow without chaos.

If you’ve felt stuck, overwhelmed, or unsure how to take the next step in your leadership… this episode will feel like a breath of fresh air (and maybe a loving punch to the gut).

If you want to understand leadership, step into a classroom. In this episode, we sit down with Wiaan and Sarah—two veteran educators who’ve spent decades shaping young minds and developing the very skills that leaders often struggle to teach in the workplace: communication, courage, self-awareness, emotional intelligence, and collaboration.

This conversation bridges two worlds—schools and businesses—to show how the principles that grow healthy students are the same principles that grow healthy teams.

In This Episode, We Explore:

• Why the classroom is one of the best leadership training grounds
• How communication starts long before conflict—and why most adults still struggle with it
• The role trust and empowerment play in student growth (and team performance)
• Why delegating leadership to students prepares them for real-world responsibility
• How technology, social media, and sleep deprivation are reshaping the developmental landscape
• What business leaders can learn from teachers who lead without titles, authority, or leverage
• Why “seeing every student” is a leadership discipline leaders must adopt
• The link between personal connection, positive reinforcement, and performance

Key Quotes:

“One of the first leadership skills is communication. And communication has to be practiced.” – Sarah

“When I wasn’t in the classroom, my students ran the day beautifully. That’s what leadership looks like—trusting people to rise.” – Wiaan

“Every student deserves to be seen. If I didn’t get to every kid today, I didn’t lead well.” – Wiaan

“So many adults can’t take feedback without making it personal. Our students need practice long before that.” – Sarah

Who This Episode Is For:

• Leaders who want to strengthen communication and emotional intelligence
• Small business owners trying to build more trust and initiative on their teams
• Coaches, principals, and educators
• Parents raising the next generation of leaders
• Anyone who believes leadership is more about influence than authority

If You Enjoyed This Episode:

• Share it with a leader or educator who needs encouragement
• Leave a review—it helps more leaders find the show
• Email us your thoughts or questions at ______
• Follow the show for weekly conversations on leadership, growth, and human flourishing

Most leaders think they know themselves. But research says otherwise.

In this episode, Chris and Steve unpack a Cornell and Green Peak Partners study that reveals the single strongest predictor of leadership success — and it’s not strategy, charisma, or intelligence. It’s self-awareness.

Together, they explore why this trait matters more than ever, how blind spots quietly destroy culture and performance, and what it looks like to lead with both strength and softness.

You’ll hear:

• The surprising data on why most businesses don’t survive ten years — and how leadership plays a bigger role than we think.
• What separates leaders who last from those who burn out.
• The difference between clarity and compassion — and why you need both.
• How to balance being liked and being respected.
• Practical ways to grow your own self-awareness (and why it’s slow but transformational work).

Whether you lead a team of five or a company of fifty, this episode will challenge how you see yourself — and remind you that the most powerful leadership tool you have is already within you.

Most leaders spend their days managing stress, juggling priorities, and pushing their limits — but at what cost? In this episode, Chris and Steve take an honest look at the connection between physical health and leadership. They unpack why so many high achievers ignore their bodies, how stress can be used for strength instead of destruction, and why peace might just be the most powerful leadership tool of all.

This conversation gets personal — touching on aging, burnout, pain, and the myth that productivity has to come before well-being. It’s a reminder that leadership doesn’t start in the boardroom or your calendar — it starts in your body.

In This Episode:

• Why your physical health is a direct reflection of your leadership capacity
• The difference between eustress and distress — and how to use stress to grow stronger
• How ignoring your body creates emotional and strategic blind spots
• The “glass ball” analogy: why health isn’t a rubber one you can afford to drop
• How movement, rest, and stillness create the clarity leaders crave
• Practical ways to build peace and power into your daily rhythm

One Line Takeaway:

You can’t lead others from an unhealthy place — your body is the first organization you’re responsible for leading.