In this episode, Josh Parnell welcomes Todd Hayes, CEO of Auto Shop Answers and the Houston Boston Partnership. Todd shares his philosophy of leading “in the trenches with the wrenches,” emphasizing hands-on leadership and empowering his team through real-world business training and generational wealth building. He challenges industry norms by advocating for seven-day operations, explaining how flexible schedules serve both customers and employees.

Learn more about Promotive or start your next search at https://www.gopromotive.com.

Visit https://www.tekmetric.com to book a demo and see how Tekmetric can help you run your shop with more clarity and confidence.

Visit https://auto.tekmetric.com/4r7jaUw to register for Tektonic In Houston, Texas, April 9th - 11th.

Stop managing chaos and start leading with purpose. Visit https://www.limitlessleadership.co to learn more about Limitless Leadership coaching, training, and speaking.

Timestamps:

• 00:00 "Mentorship and Business Beginnings"
• 08:24 Recruiter Transformed Store Operations
• 10:42 "Industry Leaders and Key Hires"
• 17:57 Retail Philosophy and Flexibility
• 23:18 "Shift from Full-Service Gas"
• 28:13 "Teamwork Beats Skills Alone"
• 36:51 "Quick Car Service Discussion"
• 39:02 "Customer Service Commitment Guarantee"
• 44:20 "Charlie Zlatkos: Lifelong Commitment"
• 51:40 "Courtside: Knowledge in Action"
• 57:53 "Optimizing Vehicle Service Workflow"
• 01:01:15 "Customer-Funded Business Success"
• 01:06:06 Leadership and Customer Commitment
• 01:12:04 "AI: The Key to Success"
• 01:14:29 "Keys to Business Success"

I'm Josh Parnell, Founder and CEO of Limitless Leadership. With a team of leadership coaches, trainers, and speakers, Limitless Leadership helps aspiring leaders tap into unrecognized potential to achieve limitless results.

For more information, please visit https://www.limitlessleadership.co.

In this episode, Josh Parnell sits down with Jacob Morgan, five-time bestselling author and professionally trained futurist, to discuss building a future-ready organization. Jacob shares his journey from a challenging corporate experience to becoming an influential thought leader in employee experience. They also talk about the importance of leaders embodying five key archetypes to adapt in today’s workplace, the value of building skills-based organizations that prioritize both values and flexibility, and the critical role of exclusivity in hiring to cultivate strong organizational culture.

Learn more about Promotive or start your next search at https://www.gopromotive.com.

Visit Golden Hour Garage at https://www.goldenhourgarage.com to schedule a discovery call - & Own Your Golden Hour.

Stop wasting your marketing dollars and connect with Shop Marketing pros at https://www.shopmarketingpros.com.

Visit https://www.tekmetric.com to book a demo and see how Tekmetric can help you run your shop with more clarity and confidence.

Visit https://auto.tekmetric.com/4r7jaUw to register for Tektonic In Houston, Texas, April 9th - 11th.

Timestamps:

• 00:00 "Journey to Future of Work"
• 05:41 Servant Leadership Over Positional Leadership
• 08:00 "Futurist Leadership and Employee Experience"
• 12:09 "Adaptability in Evolving Workplaces"
• 15:27 "Climbing the Corporate Rock Wall"
• 16:24 Skills-Based Workforce Optimization
• 19:39 "Leadership Through Inspiration"
• 24:32 "Leadership: Influence vs. Position"
• 26:32 "Strategize Beyond the Surface"

I'm Josh Parnell, Founder and CEO of Limitless Leadership. With a team of leadership coaches, trainers, and speakers, Limitless Leadership helps aspiring leaders tap into unrecognized potential to achieve limitless results.

For more information, please visit https://www.limitlessleadership.co.

In this episode, Josh Parnell is joined by Charlie Zlatkos, owner of Pleasant Care Care in Newton, Massachusetts. Charlie shares the story behind his million-dollar check and the grit and discipline required to achieve such success. He emphasizes the importance of setting standards as a leader—living by example to inspire and elevate a team. Finally, Charlie explains how consistent practice and training, both in business and personal development, are essential for achieving excellence and creating lasting impact.

Stop wasting your marketing dollars and connect with Shop Marketing pros at https://www.shopmarketingpros.com.

Visit https://www.tekmetric.com to book a demo and see how Tekmetric can help you run your shop with more clarity and confidence.

Visit https://auto.tekmetric.com/4r7jaUw to register for Tektonic In Houston, Texas, April 9th - 11th.

Visit https://integrity1auto.com to learn more about Integrity 1st Car Pros, and https://www.Integrity1Franchise.com to complete the Franchise Fit questionnaire.

Timestamps:

• 00:00 "Under the Lift Spotlight"
• 04:46 "Starting Out at the Gas Station"
• 07:27 "Turning Points Shape Success"
• 09:59 "Challenging Long-Held Beliefs"
• 14:00 "Building AutoSop Answers Together"
• 18:20 "Motivation Through a Goal Check"
• 20:54 "Why We Avoid Taking Action"
• 25:04 "The Road Less Traveled"
• 26:30 "Commitment to Fitness Journey"
• 29:17 "Living the Standard"
• 35:04 "Valuing the Customer's Role"
• 36:34 "Relationship-Focused Hospitality"
• 39:22 "Measure to Manage Success"
• 42:19 "Training Like an Athlete"
• 46:49 "Leaders Must Train Effectively"
• 49:21 Efficient Auto Inspection System
• 51:25 "Auto Shop Training Overview"

I'm Josh Parnell, Founder and CEO of Limitless Leadership. With a team of leadership coaches, trainers, and speakers, Limitless Leadership helps aspiring leaders tap into unrecognized potential to achieve limitless results.

For more information, please visit https://www.limitlessleadership.co.

In this episode, discover how Coralee Zueff, trainer extraordinaire and coach, transforms automotive customer experiences through trust, communication, and leadership. Learn her path into the industry, the pivotal role of service advisors, AI’s impact, and powerful stories about building confidence and resilience. Perfect for new advisors, managers, or anyone eager to elevate leadership in a changing world.

Learn more about Promotive or start your next search at https://www.gopromotive.com.

Stop wasting your marketing dollars and connect with Shop Marketing pros at https://www.shopmarketingpros.com.

Visit https://www.tekmetric.com to book a demo and see how Tekmetric can help you run your shop with more clarity and confidence.

Visit https://auto.tekmetric.com/4r7jaUw to register for Tektonic In Houston, Texas, April 9th - 11th.

Visit Golden Hour Garage at https://www.goldenhourgarage.com to schedule a discovery call - & Own Your Golden Hour.

🔔 Don’t forget to like, comment, and subscribe for more industry insights, leadership strategies, and expert advice!

#leadership #autorepair #servicetraining

Timestamps:
00:00 – Welcome & Intro to Who Is Coralee
00:53 – Coralee’s Journey into Auto Service
02:16 – Accidental Industry Entrances and Career Longevity
02:56 – Upcoming Training Events: Vision, Texas Two Step, Tools
4:34 – Harnessing AI to Supercharge Your Service Drive
05:53 – Book Release: Coralee’s Car Care Cookbook
06:37 – Bilingual Communication: “Speaking Car” with Customers
10:43 – Leadership Defined: Transformative Moments & Mentorship
14:58 – Best Advice: Keeping Technicians Busy & Serving Customers
16:47 – “Know Your Value”: Empowering Service Advisors
20:01 – Fresh Perspectives Fueling Industry Change
23:37 – Serving Through Selling: Providing Value that Sticks
26:25 – Connect with Coralee: Events, Training, Social

I'm Josh Parnell, Founder and CEO of Limitless Leadership. With a team of leadership coaches, trainers, and speakers, Limitless Leadership helps aspiring leaders tap into unrecognized potential to achieve limitless results.

For more information, please visit https://www.limitlessleadership.co.

Unlock the secrets to overcoming fear, anxiety, and feeling stuck in your personal and professional life. Josh Parnell and Bret Beitler dive deep into the “Three C’s”—capability, competence, and confidence—and share real-world strategies for breaking through plateaus and leading with purpose.

If you’re looking to build momentum, face imposter syndrome, or grow as a leader in any industry, this episode is packed with actionable steps and inspiring stories to get you moving forward.

Stop managing chaos and start leading with purpose. Visit https://www.limitlessleadership.co to learn more about Limitless Leadership coaching, training, and speaking.

Visit https://www.tekmetric.com to book a demo and see how Tekmetric can help you run your shop with more clarity and confidence.

Visit https://auto.tekmetric.com/4r7jaUw to register for Tektonic In Houston, Texas, April 9th - 11th.

Stop wasting your marketing dollars and connect with Shop Marketing pros at https://www.shopmarketingpros.com.

Timestamps:
00:00 – Welcome: Leadership in 2026 & The Episode Kickoff
01:10 – “God Will Equip the Called”: Faith, Fear & Momentum
03:28 – Introducing the Three C’s of Getting Unstuck
07:33 – Capability: Are You Stuck or Just Overloaded?
10:22 – System Fixes, Time Management, and the Role of a Coach
13:45 – Limiting Beliefs and the Power of Community
17:47 – Competence: Defining Skills vs. Chasing Outcomes
24:43 – Training, Growth, and Why Rookie Mindset Matters
28:16 – Confidence: Trust Yourself to Act & Learn
32:11 – Breathe Life Into Others: The Power of “I Believe In You”
39:04 – Reframing Failure & The Importance of Taking Action
41:30 – Final Words: You Are Not Alone On This Journey

I'm Josh Parnell, Founder and CEO of Limitless Leadership. With a team of leadership coaches, trainers, and speakers, Limitless Leadership helps aspiring leaders tap into unrecognized potential to achieve limitless results.

For more information, please visit https://www.limitlessleadership.co.

In this episode, Josh Parnell is joined by Trish Ostrander, Training Administrator for Gustafson Brothers and Executive Director of Gustafson Education Foundation. Trish shares how her faith journey led her into the automotive industry, discusses innovative programs like the Intro to Auto Boot Camp and Saturday Auto Shop Club designed to engage and train the next generation, and emphasizes the importance of clarity, direction, and servant leadership in building empowered teams.

Learn more about Promotive or start your next search at https://www.gopromotive.com.

Stop managing chaos and start leading with purpose. Visit https://www.limitlessleadership.co to learn more about Limitless Leadership coaching, training, and speaking.

Visit https://www.tekmetric.com to book a demo and see how Tekmetric can help you run your shop with more clarity and confidence.

Visit https://auto.tekmetric.com/4r7jaUw to register for Tektonic In Houston, Texas, April 9th - 11th.

Visit https://integrity1auto.com to learn more about Integrity 1st Car Pros, and https://www.Integrity1Franchise.com to complete the Franchise Fit questionnaire.

Timestamps:
00:00 – Intro & Guest Welcome: Meet Trish Ostrander
01:40 – Attracting the Next Gen: Boot Camps & Community Training
06:15 – Mentorship, Apprenticeships, and Growing Your Own Talent
10:45 – Leadership Lessons: Clarity, Direction, and Communication
13:40 – Empowerment Over Micromanagement in Shop Culture
17:54 – Champion Shop Blueprint: Making Apprenticeship Accessible
19:53 – Learning from Failure and Embracing Growth
22:18 – What Leadership Means & How to Serve Your Team
27:08 – Planting Seeds for Tomorrow: Taking Action Today
30:16 – How to Connect with Trish and Learn More

I'm Josh Parnell, Founder and CEO of Limitless Leadership. With a team of leadership coaches, trainers, and speakers, Limitless Leadership helps aspiring leaders tap into unrecognized potential to achieve limitless results.

For more information, please visit https://www.limitlessleadership.co.

In this episode, Josh Parnell is joined by General Robert Neller, former Commandant of the Marine Corps. General Robert Neller says that building a culture of accountability and trust within teams is critical, emphasizing that leaders must both own their decisions and care deeply for those they lead. He also discusses the value of creating environments where team members feel safe to share ideas and drive positive change, and stresses that character and effort are essential qualities for effective leadership.

Learn more about Promotive or start your next search at https://www.gopromotive.com.

Visit https://www.tekmetric.com to book a demo and see how Tekmetric can help you run your shop with more clarity and confidence.

Visit https://auto.tekmetric.com/4r7jaUw to register for Tektonic In Houston, Texas, April 9th - 11th.

Stop managing chaos and start leading with purpose. Visit https://www.limitlessleadership.co to learn more about Limitless Leadership coaching, training, and speaking.

• Timestamps:
• 00:00 "Marine Life and Leadership Journey"
• 04:21 "Leadership Means Building Great Teams"
• 08:02 "Leadership as Service and Influence"
• 11:39 "Listening and Engaging with Marines"
• 14:06 "Discussion with Division Commander"
• 19:09 "Creating Safe Spaces for Ideas"
• 21:51 "What If He Had Something?"
• 25:58 "Accountability and Courage Recognized"
• 29:13 "Accountability and Standards Matter"
• 30:58 "Ensuring Accountability After Exercises"
• 35:53 "Building Accountability Through Ownership"
• 39:03 "Effort, Health, and Character"
• 41:47 "Effort, Limits, and Motivation"
• 45:26 "Building and Growing Effective Teams"
• 50:11 "Leadership Is About Caring"

I'm Josh Parnell, Founder and CEO of Limitless Leadership. With a team of leadership coaches, trainers, and speakers, Limitless Leadership helps aspiring leaders tap into unrecognized potential to achieve limitless results.

For more information, please visit https://www.limitlessleadership.co.

In this episode, Josh Parnell welcomes Todd Westerlund, President of Auto Shop Answers. Todd shares his journey from technician to industry leader, emphasizing the importance of vulnerability and asking for help as a strength in leadership. The discussion highlights the impact of Auto Shop Answers’ training programs, including how operational excellence and genuine care for people drive shop success.

Learn more about Promotive or start your next search at https://www.gopromotive.com.

Visit Golden Hour Garage at https://www.goldenhourgarage.com to schedule a discovery call - & Own Your Golden Hour.

Stop wasting your marketing dollars and connect with Shop Marketing pros at https://www.shopmarketingpros.com.

Visit https://www.tekmetric.com to book a demo and see how Tekmetric can help you run your shop with more clarity and confidence.

Visit https://auto.tekmetric.com/4r7jaUw to register for Tektonic In Houston, Texas, April 9th - 11th.

Timestamps:

• 00:00 Welcome Todd
• 05:20 "Certified Technician's Journey"
• 08:26 From Mechanic to Sales Leader
• 10:39 "Kukui's Industry-Disrupting Platform"
• 14:21 "Unexpected Opportunity and Connection"
• 18:14 "Social Media and Perception"
• 19:56 Weekend Struggles and Limited Services
• 25:35 Helping Through Stressful Situations
• 29:00 "Leading with Heart"
• 29:25 "Seek First to Understand"
• 35:14 "Weekend Auto Shop Strategy"
• 35:50 "Vehicle Repair and Loaner Setup"
• 39:22 "Coaching Impact and Training Focus"
• 44:25 "Integrity and Personal Growth"
• 47:13 "Know Your Competition"
• 48:30 "Driven to Work and Give"

I'm Josh Parnell, Founder and CEO of Limitless Leadership. With a team of leadership coaches, trainers, and speakers, Limitless Leadership helps aspiring leaders tap into unrecognized potential to achieve limitless results.

For more information, please visit https://www.limitlessleadership.co.