In this episode, Josh Parnell welcomes Todd Hayes, CEO of Auto Shop Answers and the Houston Boston Partnership. Todd shares his philosophy of leading “in the trenches with the wrenches,” emphasizing hands-on leadership and empowering his team through real-world business training and generational wealth building. He challenges industry norms by advocating for seven-day operations, explaining how flexible schedules serve both customers and employees.

Learn more about Promotive or start your next search at https://www.gopromotive.com.

Visit https://www.tekmetric.com to book a demo and see how Tekmetric can help you run your shop with more clarity and confidence.

Visit https://auto.tekmetric.com/4r7jaUw to register for Tektonic In Houston, Texas, April 9th - 11th.

Stop managing chaos and start leading with purpose. Visit https://www.limitlessleadership.co to learn more about Limitless Leadership coaching, training, and speaking.

Timestamps:

• 00:00 "Mentorship and Business Beginnings"
• 08:24 Recruiter Transformed Store Operations
• 10:42 "Industry Leaders and Key Hires"
• 17:57 Retail Philosophy and Flexibility
• 23:18 "Shift from Full-Service Gas"
• 28:13 "Teamwork Beats Skills Alone"
• 36:51 "Quick Car Service Discussion"
• 39:02 "Customer Service Commitment Guarantee"
• 44:20 "Charlie Zlatkos: Lifelong Commitment"
• 51:40 "Courtside: Knowledge in Action"
• 57:53 "Optimizing Vehicle Service Workflow"
• 01:01:15 "Customer-Funded Business Success"
• 01:06:06 Leadership and Customer Commitment
• 01:12:04 "AI: The Key to Success"
• 01:14:29 "Keys to Business Success"

I'm Josh Parnell, Founder and CEO of Limitless Leadership. With a team of leadership coaches, trainers, and speakers, Limitless Leadership helps aspiring leaders tap into unrecognized potential to achieve limitless results.

For more information, please visit https://www.limitlessleadership.co.