In this episode, Josh Parnell welcomes Todd Hayes, CEO of Auto Shop Answers and the Houston Boston Partnership. Todd shares his philosophy of leading “in the trenches with the wrenches,” emphasizing hands-on leadership and empowering his team through real-world business training and generational wealth building. He challenges industry norms by advocating for seven-day operations, explaining how flexible schedules serve both customers and employees.

Learn more about Promotive or start your next search at https://www.gopromotive.com.

Visit https://www.tekmetric.com to book a demo and see how Tekmetric can help you run your shop with more clarity and confidence.

Visit https://auto.tekmetric.com/4r7jaUw to register for Tektonic In Houston, Texas, April 9th - 11th.

Stop managing chaos and start leading with purpose. Visit https://www.limitlessleadership.co to learn more about Limitless Leadership coaching, training, and speaking.

Timestamps:

• 00:00 "Mentorship and Business Beginnings"
• 08:24 Recruiter Transformed Store Operations
• 10:42 "Industry Leaders and Key Hires"
• 17:57 Retail Philosophy and Flexibility
• 23:18 "Shift from Full-Service Gas"
• 28:13 "Teamwork Beats Skills Alone"
• 36:51 "Quick Car Service Discussion"
• 39:02 "Customer Service Commitment Guarantee"
• 44:20 "Charlie Zlatkos: Lifelong Commitment"
• 51:40 "Courtside: Knowledge in Action"
• 57:53 "Optimizing Vehicle Service Workflow"
• 01:01:15 "Customer-Funded Business Success"
• 01:06:06 Leadership and Customer Commitment
• 01:12:04 "AI: The Key to Success"
• 01:14:29 "Keys to Business Success"

I'm Josh Parnell, Founder and CEO of Limitless Leadership. With a team of leadership coaches, trainers, and speakers, Limitless Leadership helps aspiring leaders tap into unrecognized potential to achieve limitless results.

For more information, please visit https://www.limitlessleadership.co.

In this episode, Josh Parnell sits down with Jacob Morgan, five-time bestselling author and professionally trained futurist, to discuss building a future-ready organization. Jacob shares his journey from a challenging corporate experience to becoming an influential thought leader in employee experience. They also talk about the importance of leaders embodying five key archetypes to adapt in today’s workplace, the value of building skills-based organizations that prioritize both values and flexibility, and the critical role of exclusivity in hiring to cultivate strong organizational culture.

Learn more about Promotive or start your next search at https://www.gopromotive.com.

Visit Golden Hour Garage at https://www.goldenhourgarage.com to schedule a discovery call - & Own Your Golden Hour.

Stop wasting your marketing dollars and connect with Shop Marketing pros at https://www.shopmarketingpros.com.

Visit https://www.tekmetric.com to book a demo and see how Tekmetric can help you run your shop with more clarity and confidence.

Visit https://auto.tekmetric.com/4r7jaUw to register for Tektonic In Houston, Texas, April 9th - 11th.

Timestamps:

• 00:00 "Journey to Future of Work"
• 05:41 Servant Leadership Over Positional Leadership
• 08:00 "Futurist Leadership and Employee Experience"
• 12:09 "Adaptability in Evolving Workplaces"
• 15:27 "Climbing the Corporate Rock Wall"
• 16:24 Skills-Based Workforce Optimization
• 19:39 "Leadership Through Inspiration"
• 24:32 "Leadership: Influence vs. Position"
• 26:32 "Strategize Beyond the Surface"

I'm Josh Parnell, Founder and CEO of Limitless Leadership. With a team of leadership coaches, trainers, and speakers, Limitless Leadership helps aspiring leaders tap into unrecognized potential to achieve limitless results.

For more information, please visit https://www.limitlessleadership.co.

In this episode, Josh Parnell is joined by Charlie Zlatkos, owner of Pleasant Care Care in Newton, Massachusetts. Charlie shares the story behind his million-dollar check and the grit and discipline required to achieve such success. He emphasizes the importance of setting standards as a leader—living by example to inspire and elevate a team. Finally, Charlie explains how consistent practice and training, both in business and personal development, are essential for achieving excellence and creating lasting impact.

Stop wasting your marketing dollars and connect with Shop Marketing pros at https://www.shopmarketingpros.com.

Visit https://www.tekmetric.com to book a demo and see how Tekmetric can help you run your shop with more clarity and confidence.

Visit https://auto.tekmetric.com/4r7jaUw to register for Tektonic In Houston, Texas, April 9th - 11th.

Visit https://integrity1auto.com to learn more about Integrity 1st Car Pros, and https://www.Integrity1Franchise.com to complete the Franchise Fit questionnaire.

Timestamps:

• 00:00 "Under the Lift Spotlight"
• 04:46 "Starting Out at the Gas Station"
• 07:27 "Turning Points Shape Success"
• 09:59 "Challenging Long-Held Beliefs"
• 14:00 "Building AutoSop Answers Together"
• 18:20 "Motivation Through a Goal Check"
• 20:54 "Why We Avoid Taking Action"
• 25:04 "The Road Less Traveled"
• 26:30 "Commitment to Fitness Journey"
• 29:17 "Living the Standard"
• 35:04 "Valuing the Customer's Role"
• 36:34 "Relationship-Focused Hospitality"
• 39:22 "Measure to Manage Success"
• 42:19 "Training Like an Athlete"
• 46:49 "Leaders Must Train Effectively"
• 49:21 Efficient Auto Inspection System
• 51:25 "Auto Shop Training Overview"

I'm Josh Parnell, Founder and CEO of Limitless Leadership. With a team of leadership coaches, trainers, and speakers, Limitless Leadership helps aspiring leaders tap into unrecognized potential to achieve limitless results.

For more information, please visit https://www.limitlessleadership.co.