• Citizenship At Work: Dealing With Politics Inside and Outside The Company
    2024/06/01

    Given this week’s political news, I wanted to share my thoughts on “Citizenship,” the way we as employees and individuals work together to help our company and our society make decisions the benefit everyone. We live in a world of shatteringly fast change, with two global wars, a rising sense of mistrust of political systems, and enormous changes to our working and family lives.

    Despite all this change, and the difficult decisions we must make, there is a process for continuous improvement. And this process, which I label Citizenship, applies to our companies, our teams, as well as our cities, states, and societies. This podcast discusses this issue and is here to convince you that you, as an individual manager, employee, or leader, have an enormously important role in creating a positive, high-performing community in your company.

    Citizenship: the character of an individual viewed as a member of society; behavior in terms of the duties, obligations, and functions of a citizen: e.g. an award for good citizenship. (Dictionary.com, based on Oxford English Dictionary.)

    Sound Bites

    • “The reason we have political systems in the world is to find a way for individuals and businesses to legislate, debate, argue, and negotiate the resource allocation of a country, of a state, or a city.”
    • “A company is essentially a small society. We have to make decisions on how we allocate resources as well.”
    • “Citizenship to me is a really wonderful word because what it tends to mean is you as an individual, we as individuals have two fundamental roles in society.”

    Keywords politics, citizenship, resource allocation, organizations, internal citizenship, diversity, financial performance, Workday, DEI, Starbucks, society, government

    Additional Information

    World-Class Diversity and Inclusion: Elevating Equity (Josh Bersin Academy Certificate Course)

    The Voice of the Employee (Certificate Course)

    Giving Voice to Values (Certificate Course)

    Citizenship On The Rise: What This Means To Business and HR

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    22 分
  • Irresistible 2024 Recap, Cornerstone Acquires Skyhive, The Emergence of Talking AI Assistants
    2024/05/24

    This week, coming off our amazing Irresistible 2024 conference, I recap what we learned and discuss the evolution of enterprise talent intelligence. I explain the Skyhive-Cornerstone deal, update you on SAP and Workday’s AI efforts, and give you a preview of what’s going to happen as we get our hands on OpenAI GPT4o (Omni).

    Next year’s Irresistible will be May 19-22, 2025 so put it on your calendar. And if you’re ready to revolutionize your HR team and entire HR function, Galileo is now fully available – you can learn more here.

    Additional Information

    Galileo Goes Live, Expands Its Power With New Trusted Content

    YouTube video of Galileo Launch

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    27 分
  • Inside Microsoft HR's Skills Strategy: A Lesson In Innovation & Investment
    2024/05/17

    In this podcast I discuss Microsoft’s exciting new internal skills strategy, with a focus on Viva Skills, the role of the Microsoft Copilot, and how Microsoft is “inventing new products for HR” as Customer Zero. Customer Zero is Microsoft’s way of “eating their own dogfood” and making sure their new products are well designed before the hit the streets.

    Video version of podcast: https://youtu.be/6VuOYUBT2KA

    Takeaways

    • Microsoft is a role model for HR, with an innovative and experimental approach.
    • They are leveraging the Microsoft Graph to gather skills and HR data for better decision-making.
    • Viva Skills and Eightfold are being used to build a skills infrastructure and provide personalized recommendations.
    • Microsoft is integrating AI agents like Galileo into the Microsoft Copilot, showcasing the importance of AI in HR.
    • Companies need to develop their own AI strategies to stay competitive in the evolving HR technology landscape.

    Chapters 00:00 Introduction to Microsoft and their HR Function 02:06 Building a Skills-Based Employee Experience 05:34 Challenges of Skills Platforms in HR Technology 10:38 Integrating AI Agents into Tools and Systems 15:36 The Significance of AI Technologies in HR Redesign

    Additional Information:

    Building A Skills-Based Organization: The Exciting But Sober Reality

    Enterprise Talent Intelligence Arrives, Disrupting The HR Tech Market

    Here Come The Copilots!

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    21 分
  • ServiceNow Goes Crazy For AI, Talent Intelligence Goes Enterprise, And Workday Gets Beat Up In The Press
    2024/05/09

    Today’s podcast, recorded in Vegas after a series of conferences (ServiceNow Knowledge and Unleash), talks all about how ServiceNow is making a major play to dominate the space and how Enterprise Talent Intelligence is going mainstream.

    I also discuss what we covered in our AI in HR workshop and how to evaluate the massive number of tools are coming (including Galileo® from us).

    I also give you my thoughts about why Business Insider was a bit unfair to Workday and how the HCM market will soon change existentially.

    Additional Information

    Enterprise Talent Intelligence Has Arrived: Disrupting The HR Tech Market

    ServiceNow Boldly Introduces AI Solution For Skills, Learning, And Growth

    Why I’m Still Bullish On Workday

    Here Come The Copilots: Microsoft’s GenAI Strategy For The Enterprise

    AI in HR: Certificate Course in The Josh Bersin Academy (join the more than 30,000 people who love it!)

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    26 分
  • Rethinking Employee Experience: Lessons from The BBC and Schiphol Airport
    2024/05/03
    This conversation explores the concept of employee experience and its evolution from employee engagement. The case studies of the BBC and Schiphol Airport demonstrate innovative approaches to creating inspiring employee experiences. The discussion emphasizes the operational aspects of employee experience, including training, inclusion, belonging, pay, and benefits. It also introduces the concept of employee activation, where employees are empowered to make local changes to improve their work experience directly. Keywords employee experience, employee engagement, case studies, operational aspects, training, inclusion, belonging, pay, benefits, employee activation, BBC, Schiphol, T-Mobile, AirBNB, Kaiser Permanente

    Takeaways

    • Employee experience is a more expansive and refreshed approach compared to traditional employee engagement.
    • Understanding the specific needs and experiences of different employee groups is crucial for creating inspiring employee experiences.
    • Operational aspects such as training, inclusion, belonging, pay, and benefits play a significant role in employee experience.
    • Employee activation empowers employees to make local changes to improve their work experience.

    Sound Bites

    • “Employee experience is the core mission of HR”
    • “Self-directed and coach-oriented career development is a massive driver of organizational performance”
    • “Be careful not to threaten employees inadvertently with AI”

    Additional Resources

    Employee Activation: An Essential Big Idea For 2024

    Why The 4-Day Week? Because 33 Year-Olds Now Run The World.

    Surprising Results From The World Happiness Report: What It Means To You

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    27 分
  • Here Come The CoPilots! Microsoft Earnings, and Enterprise AI Is Next.
    2024/04/26

    Microsoft’s Co-Pilot, powered by AI, is being widely used by Fortune 500 companies and has become the largest and most prevalent corporate AI tool in the world. A research report by CompTIA shows that 94% of professional users have used some form of AI, including Microsoft’s Co-Pilot. The company is deploying AI at a massive scale, which is improving productivity and saving users hours per day.

    And there’s more. The integration of AI into enterprise applications, such as Workday and SAP, is transforming the way users interact with these systems. Talent intelligence, powered by AI, is becoming an enterprise-class system that goes beyond sourcing and selecting candidates to include internal mobility, pay equity, and performance management. The learning and development space is also experiencing a significant transformation with the use of AI to generate and personalize content. The implementation of AI in the HR tech market is expected to disrupt the industry and companies that adapt quickly will thrive.

    Keywords

    Microsoft, Co-Pilot, AI, Fortune 500, CompTIA, productivity, enterprise applications, Workday, SAP, talent intelligence, learning and development, HR tech market

    Takeaways

    Microsoft’s Co-Pilot, powered by AI, is the largest and most prevalent AI tool in the world, used by Fortune 500 companies. AI is being integrated into various applications, improving productivity and saving users hours per day. Enterprise applications, such as Workday and SAP, are incorporating AI to transform user interactions. Talent intelligence, powered by AI, is expanding beyond sourcing and selecting candidates to include internal mobility, pay equity, and performance management. The learning and development space is undergoing a significant transformation with the use of AI to generate and personalize content. The implementation of AI in the HR tech market is expected to disrupt the industry, and companies that adapt quickly will thrive.

    Sound Bites

    “Microsoft’s Co-Pilot is now in use by 60% of the Fortune 500.” “61% of companies are already using AI in their corporate infrastructure.” “Microsoft is deploying AI at a scale that’s just spectacular.”

    Additional Information

    Why I’m Bullish On Workday: News From The Innovation Summit

    Enterprise AI At Work: The Talent Intelligence Primer

    Will Chatbots Take Over HR Tech? Paradox Sets The Pace.

    A Peek Under The Covers Of SAP SuccessFactors’ AI Strategy

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    27 分
  • Why I’m Bullish On Workday: News From The Innovation Summit
    2024/04/19

    This week I attended the Workday Innovation Summit and there’s a lot to discuss. Having just celebrated its 19th birthday, the company is embarking on a major transformation. And it’s not just product innovation that’s happening, the company is greatly expanding its business model.

    Additional Information

    Workday Innovation Summit: What’s New and Workday’s AI Architecture

    Enterprise AI At Work: The Talent Intelligence Primer

    Will Chatbots Take Over HR Tech? Paradox Sets The Pace.

    The Labor Market Has Totally Changed: Are You Really Ready?

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    25 分
  • The Dawn Of A New Era In Learning & Development. Where Is This Going?
    2024/04/13

    In this podcast I discuss the rapid, unprecedented changes taking place in corporate L&D, and how we have to rethink our entire training strategies. Not only is AI radically changing the landscape, we also have to rethink how we blend training solutions with knowledge management and legacy content too. In many ways this is the dawn of a new era in L&D!

    Additional Information

    The $340 Billion Corporate Learning Industry Is Poised For Disruption

    How To Take A Pragmatic (and winning) Approach To Skills

    BetterUp Manage: Pioneering AI-Powered Platform For Leaders

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    23 分