In this podcast I discuss Microsoft’s exciting new internal skills strategy, with a focus on Viva Skills, the role of the Microsoft Copilot, and how Microsoft is “inventing new products for HR” as Customer Zero. Customer Zero is Microsoft’s way of “eating their own dogfood” and making sure their new products are well designed before the hit the streets.

Takeaways

• Microsoft is a role model for HR, with an innovative and experimental approach.
• They are leveraging the Microsoft Graph to gather skills and HR data for better decision-making.
• Viva Skills and Eightfold are being used to build a skills infrastructure and provide personalized recommendations.
• Microsoft is integrating AI agents like Galileo into the Microsoft Copilot, showcasing the importance of AI in HR.
• Companies need to develop their own AI strategies to stay competitive in the evolving HR technology landscape.

Chapters

Additional Information:

Building A Skills-Based Organization: The Exciting But Sober Reality

Enterprise Talent Intelligence Arrives, Disrupting The HR Tech Market

Here Come The Copilots!

Today’s podcast, recorded in Vegas after a series of conferences (ServiceNow Knowledge and Unleash), talks all about how ServiceNow is making a major play to dominate the space and how Enterprise Talent Intelligence is going mainstream.

I also discuss what we covered in our AI in HR workshop and how to evaluate the massive number of tools are coming (including Galileo® from us).

I also give you my thoughts about why Business Insider was a bit unfair to Workday and how the HCM market will soon change existentially.

Additional Information

Enterprise Talent Intelligence Has Arrived: Disrupting The HR Tech Market

ServiceNow Boldly Introduces AI Solution For Skills, Learning, And Growth

Why I’m Still Bullish On Workday

Here Come The Copilots: Microsoft’s GenAI Strategy For The Enterprise

AI in HR: Certificate Course in The Josh Bersin Academy (join the more than 30,000 people who love it!)

Takeaways

• Employee experience is a more expansive and refreshed approach compared to traditional employee engagement.
• Understanding the specific needs and experiences of different employee groups is crucial for creating inspiring employee experiences.
• Operational aspects such as training, inclusion, belonging, pay, and benefits play a significant role in employee experience.
• Employee activation empowers employees to make local changes to improve their work experience.

Sound Bites

• “Employee experience is the core mission of HR”
• “Self-directed and coach-oriented career development is a massive driver of organizational performance”
• “Be careful not to threaten employees inadvertently with AI”

Additional Resources

Employee Activation: An Essential Big Idea For 2024

Why The 4-Day Week? Because 33 Year-Olds Now Run The World.

Surprising Results From The World Happiness Report: What It Means To You