Click here to learn about our new DIY ISO 9001 program using AI

Welcome back to the ISO Review Podcast, your trusted source for the latest in international standards development and practical tips on getting the most out of your management systems. In this episode, hosts Jim Moran and Howard Fox are joined by special guest Michael Kent Hart, the founder and CEO of Human.ca, who brings over 40 years of expertise in quality management and organizational excellence.

Mike's explanation of his work: https://human.ca/conscious-human-intention-in-the-workplace/

DISCUSSION

1. How did Michael Hart’s introduction to Appreciative Inquiry shape his approach to positive intention in the workplace?
2. In the Vermont hospital example, what differences did staff notice when using Appreciative Inquiry versus traditional problem-solving methods?
3. How can focusing on what works well in an organization, rather than on problems, transform the energy and engagement of teams?
4. What are the key differences between traditional cause-and-effect (Ishikawa) diagrams and the Opportunity Tree discussed in this episode?
5. How did Michael Hart blend process reengineering and Appreciative Inquiry in his work with the Trinidad and Tobago government? What were the outcomes?
6. Discuss the concept behind the SIBLING methodology. How does it differ from Lean and Six Sigma approaches?
7. Why might traditional management system tools, like those promoted by ASQ, be seen as limiting compared to the positive intention approaches discussed here?
8. What role does leadership play in sustaining a culture of positive intention within ISO management systems?
9. Reflecting on the British Airways example: How did the shift from solving a single problem to pursuing the ‘ultimate customer experience’ impact organizational improvement efforts?

NEXT STEPS

We appreciate your likes & comments, and shares. Click here to visit the SimplifyISO website. Click here to visit the International Management System Institute website and learn how to become a Certified ISO Management System Professional.

Conformance1's free online Gap Checklists:
ISO 9001 - https://conformance1.com/iso9001-gap-assessment-register/
ISO 27001 - https://conformance1.com/iso-27001-gap-checklist-dashboard/

Learn more about Jim on LinkedIn & YouTube.

LinkedIn
LinkedIn Articles
YouTube

Click here to learn more about the Coaching and Podcast Services provided by Fox Coaching, Inc.

Click here to learn more about Michael Hart, https://human.ca/about/

KEYWORDS

Michael Kent Hart, Conscious Human Intention in the Workplace, Appreciative Inquiry, Quality Management System, Root Cause Analysis, ISO Review Podcast, SimplifyISO

#ConsciousHumanIntentionintheWorkplace #AppreciativeInquiry #QualityManagement System #RootCauseAnalysis #ISOReviewPodcast #SimplifyISO

MUSIC
Think Different by Scott Holmes Music - https://scottholmesmusic.com

Click here to learn about our new DIY ISO 9001 program using AI

Welcome to the ISO Review Podcast. In this episode, Howard and Jim discuss an innovative approach to traditional root cause analysis inspired by the work of Michael Kent Hart. In this approach, there is a shift in focus from traditional root cause analysis and blame to a more positive, future-focused strategy centered on “intention in the workplace.”

Mike's explanation of his work: https://human.ca/conscious-human-intention-in-the-workplace/

DISCUSSION

1. Introduction of Root Cause Analysis and Corrective/Preventive Action in ISO 9001

• The ongoing importance and function of corrective actions in management systems

2. Turning Root Cause Analysis on Its Head: Intention-Based Approach

• Introduction of alternative approach inspired by Mike Hart’s work
• Focus on positive outcomes rather than negative issues

3. Business Impact of Errors and the Importance of Process Improvement

• Mathematical impact of errors on profit margins
• Effects of errors on morale and productivity
• The link between reducing errors and organizational performance

4. Case Study Example: British Airways & The Customer Experience

• Traditional root cause approach: problem-focused
• Intention-based approach: Creating the “ultimate customer experience”

5. Implementation of Intention in Corrective Actions

• Shifting from blame and failure to purpose and growth

6. Vision-Guided System Improvement

• The power of envisioning a future, ideal state for processes
• Encouragement of cross-functional teams and broad participation
• Role of top management

7. Intentionality, Engagement, and Psychological Safety

• Intention as a driver of open communication and team engagement
• The importance of psychological safety and fear reduction
• Creating a learning culture & Ensuring future state improvements

8. Next Steps and Future Episode Plans

• Proposal to interview Mike Hart on a future episode

NEXT STEPS

We appreciate your likes & comments, and shares.

Click here to visit the SimplifyISO website.

Click here to visit the International Management System Institute website and learn how to become a Certified ISO Management System Professional.

Links to Conformance1's free online Gap Checklists:
ISO 9001 - https://conformance1.com/iso9001-gap-assessment-register/
ISO 27001 - https://conformance1.com/iso-27001-gap-checklist-dashboard/

Learn more about Jim on LinkedIn & YouTube.

LinkedIn
LinkedIn Articles
YouTube

Click here to learn more about the Coaching and Podcast Services provided by Fox Coaching, Inc.

Click here to learn more about Michael Hart, Founder and CEO of HUMAN - https://human.ca/about/

KEYWORDS

Quality Management System, Root Cause Analysis, ISO Review Podcast, SimplifyISO

Click here to learn about our new DIY ISO 9001 program using AI

Welcome to the ISO Review Podcast. In this episode, Howard and Jim continue with a video series designed to help organizations simplify the process of ISO 9001 certification, using a do-it-yourself approach.

Jim shares the journey behind creating the Simplify ISO platform—a user-friendly, cost-effective solution designed for small to mid-sized businesses looking to efficiently implement, maintain, and get certified without the headache. You'll hear how the platform addresses common pain points like document control, nonconformance management, and audit scheduling—all with the help of AI-driven tools and step-by-step guidance.

Don’t forget to check out the accompanying video on the Simplify ISO website and YouTube Channel for a complete visual walkthrough!

DISCUSSION

1. The three main “thorns in the side” for people managing ISO management systems?
2. How has the requirement for tracking document revisions in ISO standards changed since 2015, and how does the Simplify ISO tool support current requirements?
3. What are some benefits of automating document control and version management in an ISO management system?
4. Why is it important to properly document and complete non-conformances?
5. What role does AI play in the “do it yourself” approach for building an ISO management system?
6. How can organizations use the internal audit checklist and action sheets to ensure findings are properly tracked and addressed?
7. What are the customizable features within the Simplify ISO tool when it comes to tracking non-conformances and audit findings?
8. What is the importance of linking audit findings to the non-conformance system, and why this is often a challenge for organizations?
9. How does the tool’s built-in notification system help users stay on top of corrective actions and non-conformance closure deadlines?
10. Reflecting on the “help pages” and AI prompt examples shared, how might using these resources accelerate and enhance the ISO implementation process for a company?

NEXT STEPS

Please follow us on your preferred podcast directory. We appreciate your likes & comments, and shares.

Click here to visit the SimplifyISO website.

Click here to visit the International Management System Institute website and learn how to become a Certified ISO Management System Professional.

Click here to get Conformance1's free online Gap Checklists:
ISO 9001 - https://conformance1.com/iso9001-gap-assessment-register/
ISO 27001 - https://conformance1.com/iso-27001-gap-checklist-dashboard/

Learn more about Jim on LinkedIn & YouTube.

LinkedIn
LinkedIn Articles
YouTube

Click here to learn more about the Coaching and Podcast Services provided by Fox Coaching, Inc.

KEYWORDS

Information Security, DIY ISO, AI Prompts, Online Forms, ISO Certification, ISO Review Podcast, SimplifyISO, Podcast

#InformationSecurity #DIYISO #AIPrompts #OnlineForms #ISOCertification #ISOReviewPodcast #SimplifyISO #Podcast