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Welcome back to the ISO Review Podcast, your trusted source for the latest in international standards development and practical tips on getting the most out of your management systems. In this episode, hosts Jim Moran and Howard Fox are joined by special guest Michael Kent Hart, the founder and CEO of Human.ca, who brings over 40 years of expertise in quality management and organizational excellence.

Mike's explanation of his work: https://human.ca/conscious-human-intention-in-the-workplace/

DISCUSSION

1. How did Michael Hart’s introduction to Appreciative Inquiry shape his approach to positive intention in the workplace?
2. In the Vermont hospital example, what differences did staff notice when using Appreciative Inquiry versus traditional problem-solving methods?
3. How can focusing on what works well in an organization, rather than on problems, transform the energy and engagement of teams?
4. What are the key differences between traditional cause-and-effect (Ishikawa) diagrams and the Opportunity Tree discussed in this episode?
5. How did Michael Hart blend process reengineering and Appreciative Inquiry in his work with the Trinidad and Tobago government? What were the outcomes?
6. Discuss the concept behind the SIBLING methodology. How does it differ from Lean and Six Sigma approaches?
7. Why might traditional management system tools, like those promoted by ASQ, be seen as limiting compared to the positive intention approaches discussed here?
8. What role does leadership play in sustaining a culture of positive intention within ISO management systems?
9. Reflecting on the British Airways example: How did the shift from solving a single problem to pursuing the ‘ultimate customer experience’ impact organizational improvement efforts?

NEXT STEPS

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Click here to learn more about Michael Hart

KEYWORDS

Michael Kent Hart, Conscious Human Intention in the Workplace, Appreciative Inquiry, Quality Management System, Root Cause Analysis, ISO Review Podcast, SimplifyISO

#ConsciousHumanIntentionintheWorkplace #AppreciativeInquiry #QualityManagement System #RootCauseAnalysis #ISOReviewPodcast #SimplifyISO

MUSIC
Think Different by Scott Holmes Music - https://scottholmesmusic.com