What do you do when your machine goes down?

In this episode of the Finishing Touch Podcast, Bret Johnson sits down with Superfici America’s in-house customer support technician, Jacob Sloop, to talk about real-world troubleshooting, machine maintenance, and the value of on-demand support.

Jacob shares what it’s like being the first call when something goes wrong, plus the most common issues he sees and how operators can prevent them before they turn into costly downtime.

You’ll learn:

• When to troubleshoot yourself vs. when to call for help
• The most common (and preventable) machine issues
• Why cleanliness and routine maintenance matter more than you think
• How on-demand support, remote access, and training resources keep production moving
• What information helps technicians solve problems faster

Whether you’re an experienced operator or new to automated finishing, this episode is packed with practical advice to help you keep your equipment running efficiently and avoid unnecessary headaches.

🎧 Tune in and learn how to fix problems faster and keep your line moving.

👉 Need support or troubleshooting help? Visit SuperficiAmerica.com to connect with our team and access resources.

In this episode of the Finishing Touch Podcast, host Bret Johnson from Superfici America sits down with Jose Graibe of IMECA Lumber & Hardware and Matt Lowe of Superfici America for a conversation filmed on location in Doral, Florida.

Together, they explore how the partnership between Superfici America and IMECA is helping cabinet shops, millwork manufacturers, and finishing professionals overcome common production challenges and prepare for the future of automated finishing.

From labor shortages and production bottlenecks to the growing demand for consistent, high-quality finishes, this episode dives into how the right combination of technology, coatings knowledge, distribution support, and industry relationships can help shops reach their long-term goals.

You’ll also hear insights on how automation is becoming more accessible for shops of all sizes, why strong distributor partnerships matter, and how companies like IMECA are helping customers stay ahead in a rapidly evolving woodworking and finishing industry.

In this episode, we discuss:
• The growing partnership between Superfici America and IMECA
• Why automation is becoming essential in modern finishing operations
• Common bottlenecks in sanding, application, and drying processes
• How distributors help customers navigate finishing technology
• Why smaller shops are beginning to adopt automation
• The importance of service, support, and long-term industry partnerships

Whether you’re a cabinet shop owner, millwork manufacturer, finishing operator, or coatings professional, this episode offers practical insights into the future of finishing and how your business can grow with the right partners.

To learn more about Superfici America and connect with a local representative, visit:
https://www.superficiamerica.com/salesteam

Subscribe to the Finishing Touch Podcast for more conversations with experts across the automated finishing and woodworking industries.

Keeping your automated finishing machine running starts with having the right parts, the right plan, and the right people. In this episode of the Finishing Touch Podcast, host Bret Johnson sits down with Tommy Harris, Parts & Customer Service Manager at Superfici America, to break down everything operators and maintenance teams need to know about machine maintenance, spare parts inventory, and minimizing costly downtime.

Tommy covers which critical components every finishing operation should stock on-site, why OEM parts always outperform aftermarket alternatives, and how to build a preventive maintenance schedule tailored to your machine's actual runtime. He also shares real-world examples of what happens when the wrong filters, bearings, or parts are used and how small shortcuts can turn into expensive repairs.

You'll also get an inside look at what's new at Superfici America, including expanded parts inventory, an improved customer support ticketing system, and an upcoming service contract program launching in 2026.

Whether you're a seasoned finishing professional or new to running automated equipment, this episode is packed with practical advice to protect your machine and your bottom line.

🔧 Questions or need support? Reach the Superfici America team at support@superficiamerica.com or visit superficiamerica.com