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Is your team accidentally sabotaging your customer experience?

In this brutally honest episode of The Business Fix, Chrissy and Josh unpack why most businesses get the customer experience (CX) so wrong and what to do about it. Whether you're struggling with client retention, poor reviews, or disjointed customer handoffs, this conversation gives you a clear roadmap to service excellence.

Chrissy shares how her company uses three questions to empower employees to act in real-time, while Josh explores how operational consistency and smart automation tools can enhance (not hinder) the customer journey. You’ll also learn how values-based leadership and team communication set the tone for your frontline service, and why hiring for curiosity matters more than technical skill.

This episode is packed with actionable small business tips, from interview questions that reveal a service mindset to process improvement strategies that ensure smoother customer handoffs.

Plus, they highlight how aligning your core values with your hiring practices, training, and leadership mindset creates unforgettable customer moments and loyal clients.

If you want empowered employees, happier customers, and a stronger brand reputation, you can’t afford to miss this one.

ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

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Ever walked into the office wondering if you’re leading with strength or just faking calm while barely holding it together?

In this episode of The Business Fix, Chrissy Myers and Josh Troche dive into the real-world challenges of managing emotions in leadership. They explore the true role of emotional intelligence in effective business leadership, breaking down the difference between emotional regulation and suppression, and how leaders can provide emotional support without becoming a therapist.

You’ll learn why tone and timing matter in employee communication and office communication, and how empathetic leadership reinforces company values. The conversation covers how to build psychological safety, strengthen team dynamics, and walk the line between professional boundaries and authentic leadership.

Josh shares hard lessons on dealing with frustration, while Chrissy reflects on navigating a family business transition. Together, they share insights on resilience training, conflict resolution, and shaping an organizational structure that supports a thriving workplace culture.

If you’re a business owner, manager, or future leader, this episode will challenge and equip you to lead with clarity, emotional intelligence, and impact.

ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com

If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us a text

If your team feels like it’s spinning its wheels, your top performers seem quietly disengaged, or your company values don’t line up with day-to-day behavior, you’re not alone. Business owners, people managers, and team leads are juggling high-stakes decision making, complex team dynamics, and the constant pressure to deliver results. The one ingredient that often separates thriving teams from dysfunctional ones? Consistency.

In this episode of The Business Fix, Chrissy and Josh unpack how consistency in leadership isn't just a nice-to-have, it is your company culture. From missed opportunities in employee development to the hidden cost of inconsistent feedback culture, they explain why your team may be stuck in survival mode and what to do about it.

Chrissy and Josh break down how inconsistency creates confusion, distrust, and disengagement and why consistent internal communication is essential for psychological safety and strong team performance. You'll discover the link between leadership strategy and employee retention, along with practical systems to improve manager training, team accountability, and workplace engagement. They also explore why innovation in business stalls without a safe work environment, and how building simple, repeatable habits can reinforce your values and support burnout prevention.

Plus, hear real stories and strategies that will challenge your assumptions, make you laugh, and equip you to lead with more clarity and confidence.

This isn’t just about management, this is about building a team that trusts each other, shows up fully, and innovates without fear. Tune in to learn how a commitment to consistency can be the game-changer your business has been waiting for.

ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com

If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us a text

If you’ve ever felt that uncomfortable tension in the office, the kind where side-eyes replace handshakes and Slack DMs feel a little too flirty, you’re not alone.

In this episode of The Business Fix, Chrissy and Josh take on the complex, messy, and all-too-common issue of workplace romance. Let’s face it: company culture is fragile. When power dynamics enter the dating scene at work, the ripple effects can wreck team productivity, damage workplace trust, and tank morale faster than bad coffee in the break room. Whether you’re dealing with an executive “secretly” dating someone two levels down or you’re just tired of the workplace gossip that comes from romantic entanglements, this episode is your reality check.

We break down why ignoring workplace romance is a failure in ethical leadership, how favoritism at work undermines fairness and performance, and what a strong HR policy and consistent disclosure policy should look like. We explore the line between healthy employee relations and toxic entanglements, how to set and enforce professional boundaries without sounding like the "love police," and when to separate employees in relationships without making it punitive. Plus, we show how transparency in leadership and clear leadership boundaries help shape a strong, healthy business culture.

With real-life examples, candid humor, and tactical advice, Chrissy (the HR whisperer) and Josh (the operations realist) bring balance to this heated topic. They’ll help you turn potential office drama into an opportunity to reinforce your values, improve communication at work, and build a culture where both connection and professionalism thrive.

Your people are human. Your policies should be too.

ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com

If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us a text

If you're a small business owner or team leader who constantly feels like you're drowning in emails, putting out fires, and somehow still falling behind, this episode is your permission slip to stop managing chaos and start leading with intention.

In this episode of The Business Fix, Chrissy and Josh dive deep into a dilemma many business owners face but rarely solve: the difference between working in your business versus working on it. Spoiler alert: staying stuck in operational tasks might feel productive, but it could be stalling your small business growth.

We cover how strategic planning, delegation, and documented processes aren't just buzzwords, they're the lifelines that separate reactive leadership from visionary leadership. With a solid business strategy, you can make room for the white space you desperately need to think big, solve real problems, and finally innovate.

We explore why automation is a powerful ally, not a threat, and how effective team management starts when you stop being the bottleneck. We dig into how fostering a strong feedback culture can prevent burnout, why conducting a time audit can transform how you work, how to spot the signs of reactive leadership, and the mindset shifts needed to align your leadership style with your true business priorities.

This episode will challenge your mindset and offer tactical steps to help you build real business systems, not just survive another workweek.

Your business doesn’t need more of your time. It needs more of your leadership. Let’s fix that.

ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us a text

Feeling overwhelmed by the pace of change in your business? Between content creation, marketing demands, team management, and daily operations, it’s no wonder most business owners feel like they’re drowning.

In this episode of The Business Fix, Chrissy Myers and Josh Troche break down how AI tools for small business can simplify your systems, cut through digital clutter, and help you lead with clarity. Whether you’re looking to streamline small business operations, implement workflow automation software, or improve your content creation process, this conversation is packed with real-world insight, cautionary tales, and powerful time-saving tips.

You’ll learn how to use AI productivity tools and marketing automation for small businesses in ways that actually support your team without sacrificing human connection or creative quality. From automating guest outreach and writing SOPs to refining your business operations and experimenting with task automation, Chrissy and Josh share what’s working (and what’s not).

For those in content-heavy businesses, you'll also discover how AI podcast tools and AI tools for podcasters are speeding up podcast production, improving podcast editing, and transforming the podcast workflow from a chaotic scramble into a repeatable, scalable system. They’ll even show you how to ask ChatGPT more effectively to get high-quality drafts, thought partnership, and smarter decisions.

You'll walk away with strategic ways to implement AI across operations, marketing, and team management without losing your brand voice or your team's trust. We share real examples of using AI for hiring, onboarding, finance, and content repurposing, while also highlighting why AI makes a powerful assistant but a poor replacement for thoughtful, human leadership.

This is your call to action: don’t fear AI. Learn it, test it, and lead your team through it.

ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

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In this episode of The Business Fix, Chrissy and Josh tackle one of the biggest myths in small business: that you can cut your way to greatness. Spoiler alert: you can’t. Instead, they explore how smart financial planning and intentional value creation can lead to sustainable growth, even under economic pressure and rising input costs.

You'll learn why focusing solely on cost efficiency can backfire if you're not also improving customer experience and maintaining employee morale. They’ll walk through how to balance cash flow and expense tracking while staying alert to the hidden costs that can sink your team.

Whether you’re responsible for financial management, team management, or you're running a lean B2B services operation, this episode offers practical strategies to strengthen your business resilience. From doing an efficiency study to conducting a supply chain audit, we cover all the areas business leaders tend to overlook until it’s too late.

Plus, Chrissy and Josh share how crisis planning and an adaptable leadership mindset can shift your entire approach from reactive trimming to proactive growth. They even touch on small business pricing, the impact of inflation and purchasing power on your team, and the importance of building a strong revenue strategy that aligns with your goals.

If you’ve been caught in the loop of cutting business expenses without real strategic gains, this episode is your roadmap to smarter, healthier growth.

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us a text

Let’s be honest, if you run a small or mid-sized business, HR is probably the last thing on your to-do list, somewhere behind sales calls and customer issues.

Maybe you've handed off HR to your office assistant and expecting them to double as an HR generalist. And if you’ve ever had to deal with confusing employee complaints, messy terminations, or sketchy onboarding processes, you already know, it’s costing you more than you think.

In this episode of The Business Fix, Chrissy and Josh tackle the critical role of HR for small businesses and why getting it right from Day One isn’t just smart, it’s essential. They break down what happens when you don’t have clear HR policies, the dangers of skipping formal job descriptions, and the silent cost of eroded workplace trust.

Chrissy shares real-world examples from her work as an HR consultant at Clarity HR, including the difference between a full-time HR generalist and leveraging fractional HR services to bring strategic expertise into your organization.

The duo also unpacks why a strong employee handbook is the foundation of HR compliance, how to create a consistent and legally sound onboarding process, and the hidden costs of neglecting employee relations and internal communication. Plus, they explore the serious risks of skipping a proper HR audit and failing to document performance issues.

How investing in HR builds a foundation for team development, employee experience, and long-term employee retention.

Whether you're at 5 employees or 50, this episode is your crash course in human resources strategy that helps reduce liability, improve morale, and support growth. Because trust us: you can’t build the plane mid-flight and you definitely can’t build your HR plan that way either.

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!