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What if your investment in employees is paying off, but you’re looking in the wrong place for the ROI?

In Episode 72 of The Business Fix Podcast, Chrissy and Josh explore the invisible ROI of employee development, leadership training, retention, and company culture. They explain how investing in your people can reduce turnover, prevent costly mistakes, improve management, and build a team that can operate without constant owner intervention.

They also discuss the three Cs of retention: Capability, Confidence, and Commitment, plus why business owners should ask a different question before cutting employee investments:

What will it cost us if we don't make this investment?

What invisible ROI is your team creating? Let us know in the comments!

Learn more at The Business Fix.

The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.

Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.

Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.

If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan Mail

Are you running your business, or is your business running you?

If your days are filled with putting out fires, chasing down updates, avoiding uncomfortable feedback, and constantly stepping in to keep things moving, you may be paying what we call the invisible tax of scaling.

Welcome to The Business Fix, where Chrissy Myers and Josh Troche tackle the people, leadership, culture, systems, marketing, and operational challenges that keep business owners and managers stuck in the weeds.

Chrissy brings the perspective of a third-generation CEO and fractional HR expert. Josh brings a systems, marketing, and operations lens. Together, they address the friction that develops when a business grows faster than its leadership practices and internal systems.

On The Business Fix, you’ll learn how to:

Stop babysitting your team and create stronger accountability
Navigate the “nice leader” trap without destroying relationships
Handle difficult conversations with greater clarity
Know when to coach, correct, or cut
Build a healthier company culture through honest leadership
Move from being the hero who fixes everything to the strategic architect of the business
Create systems that allow your business to operate with or without you in the room

There’s no motivational fluff and no academic theory for theory’s sake. Instead, Chrissy and Josh deliver practical frameworks, honest conversations, and real-world business fixes leaders can actually use.

If you’re a small or midsize business owner, executive, entrepreneur, or manager trying to build a stronger team and a business that doesn’t depend on you for every decision, this podcast is for you.

The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.

If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan Mail

Is your emotional intelligence helping your business, or quietly hurting it?

In this episode of The Business Fix, Chrissy and Josh explore what happens when a leader's mood becomes the operating system for the business. They discuss how emotional reactivity can damage trust, psychological safety, employee retention, communication, and team performance.

You'll learn why emotional intelligence is not about hiding your emotions, why passion and reactivity are not the same thing, and why employees may stop bringing you problems when they don't feel safe telling you the truth.

Chrissy and Josh also introduce a simple leadership framework: Pause, Perceive, Proceed.

Pause before you react.
Perceive what is actually happening.
Proceed with clarity, facts, and accountability instead of ego.

If you're a business owner, CEO, founder, or manager who wants stronger teams, better communication, and a healthier workplace culture, this episode will give you plenty to think about.

The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.

Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.

Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.

If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan Mail

Performance Improvement Plans have a reputation problem. For many employees, a PIP feels less like an opportunity to improve and more like a countdown to termination.

In this episode of The Business Fix, Chrissy and Josh explore how business owners and managers can use PIPs as a genuine tool for employee growth, accountability, and better workplace culture.

What You'll Learn

• Why PIPs have become toxic
• When to coach, correct, or cut
• When a PIP is actually appropriate
• The difference between skill, behavior, and values issues
• The four things employees need to understand
• How clarity, consistency, and consequence create a fair process
• Why managers must provide real support
• How to use data instead of emotion when evaluating performance
• Why you should never use a PIP when you've already decided to terminate someone

The bottom line: A PIP should be a tool, not a weapon.

The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.

Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.

Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.

If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan Mail

Why is it so hard to find and keep good employees? And is “nobody wants to work anymore” actually the wrong diagnosis?

In this episode of The Business Fix, Chrissy and Josh challenge the way business owners and managers think about today’s hiring and retention challenges. They explore what employees really want and how leadership, company culture, compensation, communication, and the employee experience can determine whether great people choose to join your business and stay.

In this episode, we cover:

• Why you may be facing a leadership problem, not a labor problem
• How job descriptions and hiring processes can push great candidates away
• Why compensation and market competitiveness matter
• How to create a better candidate and onboarding experience
• The importance of psychological safety and trust
• Why employees want growth, autonomy, meaningful work, and clear expectations
• How the 3 C’s: Clarity, Consistency, and Care can strengthen your workplace culture
• Why candidates and employers both ghost during the hiring process
• Common job posting red flags that scare away experienced candidates
• How to approach performance issues, including Performance Improvement Plans (PIPs)

If you’re a business owner or manager struggling to hire, retain, or motivate good people, this conversation will give you plenty to think about and some practical ideas you can put to work.

The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.

Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.

Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.

If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan Mail

How transparent should leaders really be?

Many business owners hear that transparency builds trust but what happens when honesty turns into emotional dumping? In this episode of The Business Fix, Chrissy and Josh tackle one of the biggest leadership mistakes they see on LinkedIn and inside growing businesses: leaders confusing vulnerability with unloading their anxiety onto their teams.

You'll learn why your employees deserve honesty but not custody of your stress.

Together, they break down the difference between healthy transparency and toxic transparency while providing practical leadership strategies that create trust instead of panic.

In this episode you'll discover:

• Why oversharing can destroy psychological safety
• The difference between vulnerability and emotional unloading
• The "Steady, Selective, Solution-Oriented" framework for leadership communication
• Why high performers quietly begin planning their exit when leaders panic publicly
• How to communicate difficult business realities without creating fear
• The difference between filtering information and hiding information
• Why your team is not your therapist, peer group, or emotional pressure valve
• How transparency strengthens culture when paired with clarity, consistency, and care
• Practical ways to lead with confidence during uncertain times

If you've ever wondered how much your employees should know or struggled with balancing honesty and responsibility this episode provides a practical framework every business owner and manager can apply immediately.

The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.

Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.

Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.

If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan Mail

Most businesses don't have a policy problem, they have a leadership problem.

In this episode of The Business Fix, Chrissy and Josh tackle one of the biggest mistakes business owners and managers make: creating new policies every time an employee makes a bad decision.

How many "Josh Policies" exist in your business?

You know the ones... a single employee breaks a rule, and suddenly everyone has to live with another page in the employee handbook.

The result? Massive policy manuals, inconsistent leadership, frustrated employees, and cultures built on fear instead of trust.

Chrissy and Josh explain why policies written as emotional reactions almost always fail, how inconsistent enforcement destroys psychological safety, and why employees don't actually follow your handbook they follow what leadership tolerates.

In this episode you'll learn:

• Why reactive policies damage company culture
• The difference between leadership and documentation
• Why exceptions can be more dangerous than bad policies
• The "Three P's" every policy should satisfy: Purpose, Practice, and Protection
• How inconsistent leadership creates legal and HR risk
• When flexibility becomes favoritism
• Why employees need consistent guardrails not hundreds of rules

If your employee handbook has become a dusty binder that only comes out when someone gets into trouble, this conversation is for you.

Whether you're a small business owner, executive, HR leader, or frontline manager, you'll leave with practical strategies to simplify policies, strengthen accountability, and build a healthier workplace culture.

The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.

Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.

Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.

If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan Mail

Your hiring problem may not be the labor market, it might be your job posting.

In this episode of The Business Fix, Chrissy and Josh tackle one of the most overlooked leadership tools in business: the job description. If you've ever complained that "no one wants to work anymore," this conversation might challenge that assumption.

From cliché-filled postings that promise a "fast-paced environment" to unrealistic "rockstar ninja" wish lists, they break down why generic job ads attract generic candidates and why misleading descriptions create turnover before a new hire even finishes onboarding.

You'll learn why your job posting is actually your first leadership promise to every potential employee and how using the Reality, Results, Roadmap framework can dramatically improve the quality of applicants you attract.

In this episode you'll discover:

• Why most job postings fail before candidates ever apply
• The biggest hiring mistakes businesses make when writing job descriptions
• Why HR and Marketing must work together to create effective postings
• How vague expectations lead to early turnover
• Why honesty attracts better candidates than hype
• The importance of defining success not just listing responsibilities
• How a clear career roadmap improves employee commitment
• Why your job posting is the first step in onboarding not just recruiting

Whether you're a business owner, manager, HR professional, or hiring leader, this episode will help you rethink how you recruit and retain great employees.

A better hire starts with a better message.

The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.

Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.

Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.

If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!