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Is your team accidentally sabotaging your customer experience?

In this brutally honest episode of The Business Fix, Chrissy and Josh unpack why most businesses get the customer experience (CX) so wrong and what to do about it. Whether you're struggling with client retention, poor reviews, or disjointed customer handoffs, this conversation gives you a clear roadmap to service excellence.

Chrissy shares how her company uses three questions to empower employees to act in real-time, while Josh explores how operational consistency and smart automation tools can enhance (not hinder) the customer journey. You’ll also learn how values-based leadership and team communication set the tone for your frontline service, and why hiring for curiosity matters more than technical skill.

This episode is packed with actionable small business tips, from interview questions that reveal a service mindset to process improvement strategies that ensure smoother customer handoffs.

Plus, they highlight how aligning your core values with your hiring practices, training, and leadership mindset creates unforgettable customer moments and loyal clients.

If you want empowered employees, happier customers, and a stronger brand reputation, you can’t afford to miss this one.

ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us a text

Ever walked into the office wondering if you’re leading with strength or just faking calm while barely holding it together?

In this episode of The Business Fix, Chrissy Myers and Josh Troche dive into the real-world challenges of managing emotions in leadership. They explore the true role of emotional intelligence in effective business leadership, breaking down the difference between emotional regulation and suppression, and how leaders can provide emotional support without becoming a therapist.

You’ll learn why tone and timing matter in employee communication and office communication, and how empathetic leadership reinforces company values. The conversation covers how to build psychological safety, strengthen team dynamics, and walk the line between professional boundaries and authentic leadership.

Josh shares hard lessons on dealing with frustration, while Chrissy reflects on navigating a family business transition. Together, they share insights on resilience training, conflict resolution, and shaping an organizational structure that supports a thriving workplace culture.

If you’re a business owner, manager, or future leader, this episode will challenge and equip you to lead with clarity, emotional intelligence, and impact.

ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com

If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us a text

If your team feels like it’s spinning its wheels, your top performers seem quietly disengaged, or your company values don’t line up with day-to-day behavior, you’re not alone. Business owners, people managers, and team leads are juggling high-stakes decision making, complex team dynamics, and the constant pressure to deliver results. The one ingredient that often separates thriving teams from dysfunctional ones? Consistency.

In this episode of The Business Fix, Chrissy and Josh unpack how consistency in leadership isn't just a nice-to-have, it is your company culture. From missed opportunities in employee development to the hidden cost of inconsistent feedback culture, they explain why your team may be stuck in survival mode and what to do about it.

Chrissy and Josh break down how inconsistency creates confusion, distrust, and disengagement and why consistent internal communication is essential for psychological safety and strong team performance. You'll discover the link between leadership strategy and employee retention, along with practical systems to improve manager training, team accountability, and workplace engagement. They also explore why innovation in business stalls without a safe work environment, and how building simple, repeatable habits can reinforce your values and support burnout prevention.

Plus, hear real stories and strategies that will challenge your assumptions, make you laugh, and equip you to lead with more clarity and confidence.

This isn’t just about management, this is about building a team that trusts each other, shows up fully, and innovates without fear. Tune in to learn how a commitment to consistency can be the game-changer your business has been waiting for.

ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com

If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!