In this episode of The B2B POD, host Radwa Hassan and guest Abdallah Saqqa discuss why customer experience strategy should be iterative to stay relevant. Abdallah explains that the core of any customer experience strategy is the building and maintenance of a well-supported plan, which must be continuously adapted to keep up with changes in the market and the evolving needs of customers. Without an iterative design process, companies can quickly fall behind their competitors and lose control of their customer base. They highlight companies like Emirates, Qatar Airways, and Amazon as examples of businesses that excel in customer experience strategy and stress the importance of proper ownership from within the company to stay ahead in the game.

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Podcast Description:

The B2B POD is the finest resource for knowledge on anything pertaining to the B2B sector. The podcast aims at providing topical and dynamic content, making it a vital tool for entrepreneurs to stay updated. Listen in as our season's host Radwa Hassan, brings together a variety of guests each week to discuss the relevant challenges of the industry.

In this episode, host Radwa Hassan speaks with Charbel Zreiby, an expert in digital transformation and technology innovation. They discuss the outlook on technology shifts that will shape businesses in the next 5 years.

Charbel highlights the importance of embracing a digital mindset and adopting new technologies such as AI, blockchain, and IoT to drive business growth and stay competitive. He also emphasizes the need for companies to prioritize data security and privacy as cyber threats become increasingly sophisticated.

The conversation delves into the impact of automation on the workforce and the need for reskilling and upskilling to ensure employees are equipped to work alongside new technologies. They also touch on the role of government regulations in shaping the future of tech and business.

Overall, the discussion highlights the rapid pace of technological change and the need for businesses to stay agile and adaptable to thrive in the coming years.

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Charbel Zreiby LinkedIn -

http://www.linkedin.com/in/charbelzreiby

Review The B2B POD on your favourite platform to let us know what you think about the show.

Thank You!

Podcast Description:

The B2B POD is the finest resource for knowledge on anything pertaining to the B2B sector. The podcast aims at providing topical and dynamic content, making it a vital tool for entrepreneurs to stay updated. Listen in as our season's host Radwa Hassan, brings together a variety of guests each week to discuss the relevant challenges of the industry.

In this episode of The B2B POD, host Radwa Hassan and guest Abdullah Khorami discuss the changes in digital transformation before and after the pandemic. They explore how the pandemic has affected the mobility and location of employees and the changing ways that customers interact with services. Khorami notes that productivity has increased as a result of the pandemic experience, as people have more flexibility.

The episode also delves into the insights gained from research on people's behavior during digital transformation, from employees to CEOs. Khorami emphasizes the importance of understanding the needs and perspectives of different stakeholders, including the workforce and customers, in order to effectively implement digital transformation initiatives.

Throughout the episode, Khorami provides practical advice for businesses looking to navigate the complex digital transformation landscape, including focusing on core objectives, building strong relationships with IT vendors and partners, and staying up-to-date on the latest technologies and trends.

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Radwa Hassan LinkedIn -

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Abdullah Khorami LinkedIn -

https://www.linkedin.com/in/abdullah-mohammad-khorami-6a4aa515/

Review The B2B POD on your favourite platform to let us know what you think about the show.

Thank You!

Podcast Description:

The B2B POD is the finest resource for knowledge on anything pertaining to the B2B sector. The podcast aims at providing topical and dynamic content, making it a vital tool for entrepreneurs to stay updated. Listen in as our season's host Radwa Hassan, brings together a variety of guests each week to discuss the relevant challenges of the industry.