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Episode #1179: We close out Q4 Strategy Week with Ryan Rohrman, CEO of the Rohrman Auto Group. He breaks down how cleaner data, connected systems, and smarter marketing decisions can save you money, sharpen your efficiency, and help you finish the year with momentum.

Show Notes:

• The goal is frictionless customer access — tech that talks and data that actually works.
• Rohrman Auto Group discovered 40% of their data was “dirty” just six months post-cleanup — now they scrub it monthly.
• Dirty data = wasted spend. Even a 30% error rate means 30% of your marketing dollars miss the mark.
• Ryan’s team built a single “source of truth” (Snowflake) to unify CDP, DMS, and CRM data.
• Exploring tech outside automotive has proven faster, cheaper, and more adaptable than legacy systems.
• “It’s not about spending less — it’s about spending smarter. Efficiency is king.” — Ryan Rohrman

Join Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.

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Episode #1178: We dive into Q4 service strategy with Joe Castelino, VP of Fixed Ops at American Motors Group. From holiday PTO and campus ebb-and-flow to tech-enabled check-ins and bay visibility, Joe shows how disciplined processes and smart tools keep throughput high and customers happy into year-end.

Show Notes with links:

• Plan for dual PTO: your team and your customers. College-town stores see sharp holiday rushes from parents and students—staff and stock accordingly.
• Stick with what works: sub-hour cycle times, ~30-minute LOFs, and rigorous FRFT targets keep lanes moving when volume spikes.
• Streamline write-up: mobile/electronic check-in, photos/video, and voice-to-text (or customer noise recordings!) reduce ambiguity and speed technician diagnosis.
• See the bottlenecks: SkaiVision plate recognition flags unattended vehicles, long waits, and even surface sales opportunities from the lane.
• “Q4 tends to be a little more strategic—we hunker down and execute what we’ve practiced all year.” — Joe Castelino

Join Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.

Get the Daily Push Back email at https://www.asotu.com/

JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

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Episode #1177: Q4 Strategy Week rolls on with EV operator-extraordinaire Andy Guelcher. We dig into life after federal credits, the coming surge of affordable used EVs, New York’s eye-popping BrightDrop incentives, and why dealers must become “energy experts” to win the next phase of EV adoption.

Show Notes:

• Post-credit reality check: EVs must stand on their own. Falling MSRPs (hello, $29K Bolt) + better charging infrastructure are easing range anxiety and widening the addressable market.
• Get ready: a flood of off-lease EVs in 18–24 months could reset used-car affordability and pull younger, tech-open buyers into payments that actually pencil.
• New profit centers: vehicle-to-home and vehicle-to-grid will let customers power homes and sell back to the utility—turning EVs into assets that can offset car payments.
• Commercial play: New York’s BrightDrop program (big per-vehicle incentives; 3-year EIN, 5-year use/5K mi/yr, 80% in-state) makes fleet vans “nearly free” for qualified businesses—move fast.
• “We’re making our team the energy experts—training with GM Energy—so we can explain the whole ecosystem, not just the car.” — Andy Guelcher

Join Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.

Get the Daily Push Back email at https://www.asotu.com/

JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/