Key Takeaways

• Casandra transitioned from VA to operations consultant by solving problems and scaling alongside businesses.
• Agencies often mistake urgency for growth; slowing down is often essential for sustainable scaling.
• Common agency pain points include lack of operational structure, burnout, and perfectionism masked as high standards.
• When onboarding becomes overwhelming, raising rates and delaying start dates can maintain service quality.
• Strong operations begin with understanding both yourself and your team emotionally and strategically.
• Hiring from Facebook groups—especially for entry-level roles—is highly effective when paired with solid filtering systems.
• Casandra built a custom talent database to streamline recruitment and keep top candidates warm.
• The agency business is “people all the way down”; emotional regulation and empathy are essential leadership tools.

Check out Casandra's agency here:

https://www.handledoc.com/

Get the Growth Spotlight Vault for free and start turning casual client convo's into referrals:
https://www.agencyuplift.co/vault

Sean’s Links:

🔗 Sean Lang on LinkedIn
🌐 Agency Uplift Skool Group
🛒 Social Commerce Club

🔑 Key Takeaways

• The biggest mistake agency owners make is becoming the bottleneck by doing everything themselves.
• Not all tasks are equal—your time has varying value depending on the leverage of the task.
• Low-leverage tasks (e.g., email, social media DMs) drain time and should be delegated or outsourced.
• High-leverage tasks (e.g., sales, strategy, partnerships) drive long-term growth and need focused time.
• A structured system like the Task Assessment Matrix helps identify and offload low-value work.
• Delegating starts with documenting tasks and creating SOPs using tools like video walkthroughs and transcripts.
• Time audits should be done quarterly to maintain alignment with high-leverage priorities.

🛠 Tools Mentioned

• Task Assessment Matrix (worksheet to categorize task value and frequency)
• Task Optimization Advisor GPT
• Transcript to SOP GPT
• Sean’s SOP Loom Recording Method
• Calendar Review for Time Tracking

🔗 Guest Links Mentioned

• Download the free system resources: https://agencyuplift.co (look for the top banner link)

Sean’s Links:

🔗 Sean Lang on LinkedIn
🌐 Agency Uplift Skool Group
🛒 Social Commerce Club

🔑 Key Takeaways

• Parker’s agency journey started with Facebook Ads and a beer with the founder of BrüMate.
• Being good at media buying doesn’t make you ready to run an agency—operations, hiring, and leadership are critical.
• Building the right team was the biggest unlock: hiring smarter people, building pods, and using strengths-based org design.
• The shift from freelancer to agency took nearly two years and required serious rethinking of roles and SOPs.
• Creative is now the most powerful performance lever—media buying alone can’t scale brands anymore.
• Tuff Media operates using a pod system to maximize quality, communication, and client satisfaction.
• Success came from creating systems for growth—particularly paid acquisition with strong creative hooks.
• Parker emphasizes focusing on “what works” (70%), adjacent opportunities (20%), and innovation (10%)—inspired by Google’s strategy.
• Great agency culture and strong client relationships reduce churn and increase retention.
  
  Instagram: @parker_kump
  LinkedIn: Parker Kump
  Agency Instagram: @tuffmedia_mktg
  Website: www.tuffmedia.ca

Get the Growth Spotlight Vault for free and start turning casual client convo's into referrals:
https://www.agencyuplift.co/vault

Sean’s Links:

🔗 Sean Lang on LinkedIn
🌐 Agency Uplift Skool Group
🛒 Social Commerce Club

Key Takeaways

• Kyle and his co-founder launched their business as affiliate marketers using credit cards, eventually scaling into a 175-person agency.
• Early success came from landing page arbitrage and optimizing conversion rates by upgrading server speed.
• Pilot House is now split into four business units: the core agency, the DTC newsletter/media platform, Labs (product incubation), and Warp Drive (their tech stack).
• Warp Drive builds optimized shopping funnels and is now evolving into a modular app builder layered on top of Shopify.
• AI is being explored in different parts of the agency, though implementation at scale has been slow due to size and complexity.
• Kyle emphasizes the importance of a team-first mindset, fostering internal entrepreneurship and enabling the business to run independently of the founders.
• The agency scaled quickly, hiring 100 people in 8 months, using a structured, culture-first screening process.
• One of the biggest lessons learned: address toxicity in your organization early—delays have widespread cultural consequences.
• Kyle attributes a lot of Pilot House’s success to timing, rapid decision-making, and having a bold, strategic mindset during uncertain periods like COVID.

Where We Can Find the Guest

• Website: pilothouse.co
• LinkedIn: Kyle Hitchcox

Get the Growth Spotlight Vault for free and start turning casual client convo's into referrals:
https://www.agencyuplift.co/vault

Sean’s Links:

🔗 Sean Lang on LinkedIn
🌐 Agency Uplift Skool Group
🛒 Social Commerce Club

🔑 Key Takeaways

• Dmitry runs two agencies: AdTribe (for DTC brands) and Haven (white-label media buying for agencies).
• Haven uses the same team and processes as AdTribe, but exclusively services agencies to avoid direct client headaches.
• The white-label model sacrifices margin for long-term retention and stability.
• Operational scaling is the biggest challenge, especially as they approach 100+ managed accounts.
• Communication, not performance, is often the main source of churn—especially with direct clients.
• Dmitry bootstrapped his agency journey from freelancer to a team of 10+ in less than a year.
• Early mistakes included hiring full-time staff too quickly without predictable revenue.
• Media buyers are compensated via base + account-based bonuses to balance security and performance.
• Strong client relationships and proactive communication systems are more critical than just results.
• Investing in personal brand and LinkedIn content is something Dmitry wishes he had started earlier.

Check out Dmitry's agencies here:

Haven

Adtribe

Get the Growth Spotlight Vault for free and start turning casual client convo's into referrals:
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Sean’s Links:

🔗 Sean Lang on LinkedIn
🌐 Agency Uplift Skool Group
🛒 Social Commerce Club

Key Takeaways:

• Grant started GrantBot after honing his automation skills as the first employee at Hampton, optimizing workflows to scale small teams.
• Before finding his groove in agency life, he tried launching a sports betting hedge fund and a SaaS AI writing tool — both learning experiences that led him to his current model.
• GrantBot focuses on creating “10x employees” by automating repetitive work so teams can focus on creative problem-solving.
• Client experience is just as crucial as results; automation plays a key role in improving communication and delivery quality.
• Early-stage agencies often underestimate the time it takes to define a strong, scalable service offering.
• Grant emphasized the need for agency owners to find mentors or advisors who can fast-track learning and help avoid common pitfalls.
• Most of GrantBot’s work involves deep workflow assessments for marketing agencies, streamlining CRMs, onboarding, project management, and invoicing.
• ClickUp is a core tool for GrantBot — Grant highlighted its project management power when configured correctly.
• Many automations are simple but powerful — like using Slack notifications to speed up action when deals move stages in a CRM.
• Automation success is tied to strong foundational processes; AI and automation won’t fix broken systems.
• Grant is building a remote-first culture, focusing on collaboration and connection across time zones.
• Core values and team culture are a growing focus at GrantBot, as the team scales rapidly from 2 to 8 in the first year.

Check out Grant's agency here:

https://www.grantbot.co/

Get the Growth Spotlight Vault for free and start turning casual client convo's into referrals:
https://www.agencyuplift.co/vault

Sean’s Links:

🔗 Sean Lang on LinkedIn
🌐 Agency Uplift Skool Group
🛒 Social Commerce Club

Key Takeaways

• SEO Army is a white-label SEO agency helping other agencies expand their SEO offerings.
• They specialize in content-based SEO, backlinking, technical on-page fixes, and SEO audits.
• Content remains time-consuming even with AI; brand tone and formatting still require human oversight.
• SEO Army has worked across a wide range of industries including legal, SaaS, medical, and travel.
• Sully transitioned from a startup VP to launching his agency, initially called Writer Army, in 2016.
• The first major client milestone—producing high-volume content—validated going full-time.
• Focusing on a specific ICP (Ideal Client Profile) was key to scaling and escaping operational chaos.
• Many agency owners delay choosing a niche due to the fear of turning away business, but it’s necessary for clarity and growth.
• SOPs (standard operating procedures) and systems are critical—adding team members without them leads to inefficiency.
• Agencies often mistake “being busy” for needing to hire more people instead of first streamlining operations.
• Hiring should be a last resort—start by auditing time use, optimizing processes, and leveraging automation.
• SEO Army uses AI for keyword research, competitor analysis, and content outlines—but not to write the content itself.
• Their backlink strategy is built around high-quality PR opportunities, local SEO, and real editorial outreach—not link farms.
• SEO Army offers fully white-labeled SEO solutions, including free branded audits and case study support to help agencies close deals.

Check out Sully's agency here:
https://seoarmy.co/

Get the Growth Spotlight Vault for free and start turning casual client convo's into referrals:
https://www.agencyuplift.co/vault

Sean’s Links:

🔗 Sean Lang on LinkedIn
🌐 Agency Uplift Skool Group
🛒 Social Commerce Club

Key Takeaways

• Chris built Happy Hub Marketing to create a more transparent and positive marketing experience for clients.
• The agency offers both direct-to-consumer services and white-label paid media support for other agencies.
• The white-label model was added to fill a gap in the market and avoid some of the frustrations that come with early-stage DTC clients.
• Working with agencies allows for a more streamlined, strategic relationship due to shared marketing fluency.
• A major challenge in white labeling is maintaining consistency and detail in deliverables to avoid breaking agency-client trust.
• Happy Hub offers a free first month trial to vetted agency partners, which has resulted in a strong ROI and high close rate.
• Owners (Chris and Samantha) stay heavily involved in onboarding, ensuring continuity of care and high-quality handoffs.
• Operationally, the team is lean and efficient, with strong processes and organization, allowing for seamless scaling.
• One key shift was moving from international contractors to a 100% U.S.-based team for better communication and cultural alignment.
• Team members are paid hourly with full flexibility, attracting entrepreneurial, high-performing talent.
• Creative strategy is evolving: Happy Hub combines polished product imagery with fast-paced, social-style editing to outperform standard UGC ads.
• Chris emphasizes the importance of proactive client experience design and warns against the "sell first, build later" mindset.

Check out Chris' agency here:

https://happyhubmarketing.com/

https://www.agencyuplift.co/vault

Sean’s Links:

🔗 Sean Lang on LinkedIn
🌐 Agency Uplift Skool Group
🛒 Social Commerce Club