Every big project inside an organisation needs someone to run it. Not just manage the timeline but own it, drive it, and get it over the line. That person is a project implementation manager.

Krystal didn't take the linear path to get here. A science degree, finance job, and no real clear idea of where she was actually heading. She'll be the first to tell you that's more normal than you think.

What changed everything was doing her own research and finding a role that looked like everything she was looking for the people, element, the problem solving, the variety. She tracked down someone inside her own organisation who had that exact job and sent a cold email asking for 15 minutes. That conversation confirmed she was on the right track. From that point on, every single move she made was deliberate each one a stepping stone to exactly where she wanted to be.

Now she runs projects at Canva. And in less than 20 minutes she'll tell you exactly what that looks like, what it really takes, and why the most important skills in her job have nothing to do with technology.

If you're good with people, love solving problems, and want a career that keeps you on your toes this one could be for you.

Most people think change management is just processes, meetings, and rolling out new systems. In this episode, Amii Hansen explains why the role is really about people.

Amii shares how she found her way into change management, what the job actually looks like day-to-day, and the pressure that comes with helping people navigate uncertainty and resistance during workplace change.

We also explore how AI tools like Gemini are changing the way she works while also reinforcing why human skills like trust, empathy, and communication are becoming even more valuable.

Through stories and practical examples, Amii gives a real insight into the realities of the role, the skills that matter most, and what it actually takes to help people move through change successfully in today’s fast-moving world.

Customer Success is one of the most important roles in tech. Get it right and you retain customers, drive growth, and add millions to the bottom line. Get it wrong and the cost to an organisation can be just as significant.

And yet chances are you've never heard of it. Let alone considered it as a career.

Jana Zafirovska has built an entire career in Customer Success and in this episode she breaks down what the role actually looks like from the inside. The variety, the pressure, the global reach, and how AI is already changing the way the best in the field operate. She also gets honest about the hard parts. And why, despite them, this is a career she wouldn't trade.

If Customer Success isn't on your radar maybe it should be.

Twenty minutes. One person. One real career. No filter.

Most people only think about cybersecurity when something goes wrong. A hacked account. A data breach. A compromised credit card. Alex Hogue thinks about it every single day because that's the job.

Working at the sharp end of one of the most in demand fields in tech, Alex protects the data that millions of people trust with their lives. And here's what most people don't realise it's not just about stopping hackers. It's about understanding every vulnerability, every weakness, every angle of attack before anyone else does. The perfect breach is the one nobody notices. That's what keeps people like Alex busy.

After completing their degree, Alex built a career that most people their age had never even considered. In this episode they break down what the job actually looks like from the inside. The pressure. The pace. The parts nobody tells you about before you start.

If you've ever wondered whether a career in tech is right for you this is the episode to listen to first.

Twenty minutes. One person. One real career. No filter.

Nobody told you what the job was really like. Not the pressure. Not the politics. Not the moment you realise the role you've been working towards looks nothing like the reality.

The 20 Minute Career is the conversation that fixes that.

Every week, one real person in one real career sits down and tells you exactly what the job is like from the inside — the path they took, the pressure they didn't see coming, the price they paid, and whether the payoff was actually worth it.

Because the world of work is changing faster than anyone is telling you. AI is reshaping roles in real time. The career you're heading towards today may look completely different by the time you get there.

You need real information. From real people. In real careers.

Twenty minutes. One person. One career. The conversation nobody was having — until now.

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