Every big project inside an organisation needs someone to run it. Not just manage the timeline but own it, drive it, and get it over the line. That person is a project implementation manager.

Krystal didn't take the linear path to get here. A science degree, finance job, and no real clear idea of where she was actually heading. She'll be the first to tell you that's more normal than you think.

What changed everything was doing her own research and finding a role that looked like everything she was looking for the people, element, the problem solving, the variety. She tracked down someone inside her own organisation who had that exact job and sent a cold email asking for 15 minutes. That conversation confirmed she was on the right track. From that point on, every single move she made was deliberate each one a stepping stone to exactly where she wanted to be.

Now she runs projects at Canva. And in less than 20 minutes she'll tell you exactly what that looks like, what it really takes, and why the most important skills in her job have nothing to do with technology.

If you're good with people, love solving problems, and want a career that keeps you on your toes this one could be for you.

Most people think change management is just processes, meetings, and rolling out new systems. In this episode, Amii Hansen explains why the role is really about people.

Amii shares how she found her way into change management, what the job actually looks like day-to-day, and the pressure that comes with helping people navigate uncertainty and resistance during workplace change.

We also explore how AI tools like Gemini are changing the way she works while also reinforcing why human skills like trust, empathy, and communication are becoming even more valuable.

Through stories and practical examples, Amii gives a real insight into the realities of the role, the skills that matter most, and what it actually takes to help people move through change successfully in today’s fast-moving world.

Customer Success is one of the most important roles in tech. Get it right and you retain customers, drive growth, and add millions to the bottom line. Get it wrong and the cost to an organisation can be just as significant.

And yet chances are you've never heard of it. Let alone considered it as a career.

Jana Zafirovska has built an entire career in Customer Success and in this episode she breaks down what the role actually looks like from the inside. The variety, the pressure, the global reach, and how AI is already changing the way the best in the field operate. She also gets honest about the hard parts. And why, despite them, this is a career she wouldn't trade.

If Customer Success isn't on your radar maybe it should be.

Twenty minutes. One person. One real career. No filter.