What do immigration law, spiritual awakenings, and Zoom meetings have in common? For Luisa Anderson, they all revealed one truth: we’re not meant to live fragmented lives. In this episode of Taking Back Monday, we talk about what it means to live and work in purpose - not just have purpose at work.

From translating legalese for her immigrant community to launching a podcast after the end of a decade-long marriage, Luisa shares how she stopped compartmentalizing and started living as a whole-ass person. No more splitting yourself between work-you and real-you. It’s all one life - and it deserves to be a meaningful one.

Key Takeaways:

→ Finding your “why” is meaningless until you feel it in your bones—purpose is lived, not borrowed.
→ Great leadership is translation: bridging not just language gaps, but cultural and emotional ones.
→ Remote work makes connection harder, but more important—don’t let convenience kill humanity.

Key Moments:

00:00 Introduction and Welcome
00:16 Luisa's Origin Story
01:31 Challenges of Legal Translation
05:17 Finding Purpose in Work
07:42 The Importance of Communication in Leadership
09:42 Work from Home Dynamics
13:20 Louisa's Career Shift and Spiritual Awakening
16:46 Living a Purposeful Life
20:46 Closing Thoughts and Farewell

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It's time to say "goodbye" to the Sunday Scaries.

Connect with Alyssa
LinkedIn: https://www.linkedin.com/in/alyssanolte/
Subscribe to the Taking Back Monday Newsletter: https://www.linkedin.com/newsletters/7158635254474272768/
Follow the show on YouTube: https://www.youtube.com/@TakingBackMondayPod
Follow the show on TikTok: https://www.tiktok.com/@takingbackmondaypod

What does it take to build a workplace people actually want to be part of? Dr. Tajiri Brackens - aka the Workplace Wizard - joins us to unpack the underrated power of soft skills, intentional energy, and relationship-driven leadership. From decades of experience across industries (and a surprisingly brilliant take on The Wiz), Tajiri shares how simplicity, storytelling, and self-awareness can drive real results inside organizations.

Key Takeaways:

→ Why relationships, not just results, are the secret to retention and performance
→ How to identify personality styles using candy (yes, candy!) to manage teams better
→ What it means to be an energy giver and how to spot when you're not

Key Moments

00:00 Introduction and Welcome
00:42 The Origin Story
01:21 The Power of Relationships in the Workplace
06:17 The Workplace Wizard Concept
07:49 Simplifying Leadership and Training
10:41 Challenges in Organizational Change
15:37 Energy Management and Team Dynamics
19:11 Candy and Personality Types
22:31 Influential People and Resources
25:31 Conclusion and How to Connect

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It's time to say "goodbye" to the Sunday Scaries.

Connect with Alyssa
LinkedIn: https://www.linkedin.com/in/alyssanolte/
Subscribe to the Taking Back Monday Newsletter: https://www.linkedin.com/newsletters/7158635254474272768/
Follow the show on YouTube: https://www.youtube.com/@TakingBackMondayPod
Follow the show on TikTok: https://www.tiktok.com/@takingbackmondaypod

What do hostage negotiation and leadership have in common? A lot more than you'd think. In this episode of Taking Back Monday, Scott Harvey shares what 20 years in law enforcement taught him about communication, influence, and why good leadership starts with listening - not talking.

Whether you’re leading a team, managing tough conversations, or just trying to show your people you give a damn, this episode is packed with practical advice and powerful storytelling.

3 Key Takeaways:
→ Silence without rapport feels like you don’t care, why trust is built long before it’s tested.
→ The best leaders talk less and ask better questions, influence comes from listening, not lecturing.
→ Feedback is a gift (when delivered with care), uncomfortable conversations are the most generous thing a leader can do.

Key Moments:

00:00 Introduction and Welcome
00:14 Scott's Origin Story
00:31 Lessons from Law Enforcement
02:02 The Power of Communication
05:49 Leadership and Listening
17:37 Building Rapport in Remote Work
25:36 Conclusion and Contact Information

Share your thoughts - send us a text

It's time to say "goodbye" to the Sunday Scaries.

Connect with Alyssa
LinkedIn: https://www.linkedin.com/in/alyssanolte/
Subscribe to the Taking Back Monday Newsletter: https://www.linkedin.com/newsletters/7158635254474272768/
Follow the show on YouTube: https://www.youtube.com/@TakingBackMondayPod
Follow the show on TikTok: https://www.tiktok.com/@takingbackmondaypod

In this episode, Pamela Dale and Alyssa Nolte dive into why the dreaded “Sunday Scaries” are just a symptom of a larger problem: a work-life system that values conformity over individual fulfillment. Pamela shares her journey—from teaching ESL in Korea and struggling with self-doubt to building million-dollar funnels and becoming a sought-after coach. The conversation challenges the traditional mindset that equates success with a “good job” and instead champions the importance of following your true path, leveraging new tools, and setting your own priorities.

Key Takeaways:

• Reframe the “Sunday Scaries”: Understand that Monday’s dread is a signal to rethink an outdated work culture and reclaim your time.
• Embrace Your Unique Journey: Your path doesn’t need to mirror the traditional route—use new tools and trust your instincts to build your personal brand.
• Align Work With Values: True fulfillment comes from pursuing goals that resonate with who you are, not from adhering to conventional expectations.

Key Moments:

00:00 Introduction and Welcoming Pamela
00:15 The Sunday Scaries and Modern Work Culture
02:29 Rethinking Education and Career Paths
06:02 Pamela's Journey: From ESL Teacher to Coach
10:12 The Power of Intuition and Unspoken Communication
12:53 Navigating Corporate Politics and Personal Growth
14:53 White Labeling and Initial Client Assessment
15:30 Mindset and Overcoming Challenges
16:12 Branding and Personal Presentation
17:40 Coaching and Accountability
18:15 The Dip and Perseverance
20:47 Balancing Business and Family
22:24 Empowering Women in Business
26:46 Health and Women's Bodies
29:39 Conclusion and Final Thoughts

Share your thoughts - send us a text

It's time to say "goodbye" to the Sunday Scaries.

Connect with Alyssa
LinkedIn: https://www.linkedin.com/in/alyssanolte/
Subscribe to the Taking Back Monday Newsletter: https://www.linkedin.com/newsletters/7158635254474272768/
Follow the show on YouTube: https://www.youtube.com/@TakingBackMondayPod
Follow the show on TikTok: https://www.tiktok.com/@takingbackmondaypod

In this episode of Taking Back Monday, Alyssa sits down with Bob Mathers—Customer Success coach, keynote speaker, and host of The Growth Mixtape—to talk about what happens when life forces you to rethink work. From personal wake-up calls to the everyday burnout creeping into modern careers, they unpack how to set boundaries, protect your energy, and find meaning in what you do (without losing yourself in the process).

Key Takeaways:

• Burnout isn’t just about being busy—it’s about being misaligned. You need to know when you do your best work and protect that energy at all costs.
• Customer Success is breaking under the pressure of vague expectations. It’s time to stop carrying the weight of everyone else’s work and redefine the role.
• Life doesn’t wait for the perfect time to teach you what matters. Sometimes it takes a crisis to realize what truly deserves your time and attention.

Key Moments:

00:00 Introduction and Guest Welcome
00:26 Personal Stories of Overcoming Challenges
03:36 Work-Life Balance and Boundaries
07:38 Customer Success Insights
17:18 Productivity and Energy Management
23:36 Conclusion and Final Thoughts

Share your thoughts - send us a text

It's time to say "goodbye" to the Sunday Scaries.

Connect with Alyssa
LinkedIn: https://www.linkedin.com/in/alyssanolte/
Subscribe to the Taking Back Monday Newsletter: https://www.linkedin.com/newsletters/7158635254474272768/
Follow the show on YouTube: https://www.youtube.com/@TakingBackMondayPod
Follow the show on TikTok: https://www.tiktok.com/@takingbackmondaypod

In this episode of Taking Back Monday, host Alyssa Nolte sits down with transformation strategist Dawn Holly Johnson to unpack why traditional hierarchies are crushing innovation—and what to build instead.

With over 20 years of experience across industries, Dawn shares how she helps companies design for value, scale with purpose, and create cultures that don’t just talk about empowerment—they live it.

If you're tired of bureaucracy, burnout, and broken systems, this one’s for you.

Key Takeaways:

➤ Structure drives behavior: Culture can’t thrive inside systems that were built to control, not empower.
➤ Process matters: Without well-designed systems, even the best teams struggle to deliver value.
➤ Purpose over profit: Alignment around mission—not just money—fuels better decisions and better results.

Key Moments:

00:00 Introduction to Taking Back Monday
00:12 Journey into Lean Six Sigma
01:07 Common Issues in Leadership
01:32 The Impact of COVID-19 on Work Culture
01:49 Questioning Traditional Business Practices
02:09 Writing the Transformational Book
05:46 The Importance of Happy Employees
06:34 Challenges of Organizational Hierarchies
13:10 Empowering Teams and Building Trust
20:31 Aligning Purpose and Process
23:14 The Role of Process in Business Success
31:45 Gary Vee and Inspirational Leadership
33:08 Conclusion and Contact Information

Share your thoughts - send us a text

It's time to say "goodbye" to the Sunday Scaries.

Connect with Alyssa
LinkedIn: https://www.linkedin.com/in/alyssanolte/
Subscribe to the Taking Back Monday Newsletter: https://www.linkedin.com/newsletters/7158635254474272768/
Follow the show on YouTube: https://www.youtube.com/@TakingBackMondayPod
Follow the show on TikTok: https://www.tiktok.com/@takingbackmondaypod

Customer Success isn’t dying—it’s evolving. In this episode of Taking Back Monday, host Alyssa Nolte sits down with Sabina Pons, CEO of Growth Molecules, to explore the shifting role of Customer Success in today’s business landscape. They discuss why Customer Success professionals need to embrace their role as revenue drivers, the power of storytelling in leadership, and how building strong relationships can lead to long-term customer retention—even when customers leave.

Plus, Alyssa and Sabina dive into the importance of making work easy—for your customers, your team, and yourself.

Whether you’re a Customer Success leader navigating change, a SaaS executive focused on retention, or an entrepreneur looking for inspiration to take back your Mondays, this conversation is packed with actionable insights from one of the industry’s most experienced voices.

Key Takeaways:

➝ Customer Success isn’t dead—it’s evolving. The best CS teams are shifting from advocacy alone to driving measurable revenue impact.

➝ We’re all in sales. Whether or not a CSM owns renewals, every interaction influences retention and expansion.

➝ The best CS leaders make work easy. Reducing friction—for customers, teams, and partners—is key to long-term success.

Key Moments:

00:00 Introduction and Welcome
00:11 Discussing Work Relationships
00:29 Sabina's Career Journey
02:25 Navigating Career Challenges
07:28 Transition to Consulting
12:03 Customer Success Insights
21:18 Leadership and Personal Growth
23:39 Conclusion and Farewell

Share your thoughts - send us a text

It's time to say "goodbye" to the Sunday Scaries.

Connect with Alyssa
LinkedIn: https://www.linkedin.com/in/alyssanolte/
Subscribe to the Taking Back Monday Newsletter: https://www.linkedin.com/newsletters/7158635254474272768/
Follow the show on YouTube: https://www.youtube.com/@TakingBackMondayPod
Follow the show on TikTok: https://www.tiktok.com/@takingbackmondaypod

CS teams are stuck in a cycle of busy work, but what if the real problem isn’t the workload - it’s how they work? Alyssa Nolte and Alex Turkovic break down the one shift that can transform Customer Success: taking control of your workflow. They dive into the power of templatization, leveraging AI for efficiency, and why the best CS pros don’t wait for tools...they build their own. If you’re tired of playing defense in CS, this episode is for you.

Key Takeaways:

1. Optimize for Future You – Investing extra effort today in templates, documentation, and repeatable processes saves exponentially more time in the long run.
2. AI is Your Augmented Intelligence – AI won’t replace CS, but those who learn how to use it effectively will outperform those who don’t.
3. Own Your Workflow – The best tools won’t save you if they don’t fit how you work. Build systems that work for you, not just what your company provides.

Key Moments:

00:00 Introduction and Welcome
00:27 Introducing Alex and the Topic of Customer Success
01:36 The One Thing for Customer Success
03:41 Practical Tips for Efficiency
09:06 Using AI to Enhance Productivity
12:11 The Role of AI in Customer Success
14:27 Best Practices for Implementing AI
22:00 Tools and Hacks for Success
22:40 Connecting with Alex
23:24 Conclusion and Call to Action

Share your thoughts - send us a text

It's time to say "goodbye" to the Sunday Scaries.

Connect with Alyssa
LinkedIn: https://www.linkedin.com/in/alyssanolte/
Subscribe to the Taking Back Monday Newsletter: https://www.linkedin.com/newsletters/7158635254474272768/
Follow the show on YouTube: https://www.youtube.com/@TakingBackMondayPod
Follow the show on TikTok: https://www.tiktok.com/@takingbackmondaypod