In this episode of Spotlight LinkedIn Live, Emma Lo sits down with Paul Abdool and Franz-Josef Schrepf, two powerhouse partnership leaders, to uncover what truly drives successful partner ecosystems in B2B SaaS.

🎯 What you’ll learn:

• The 5 layers of partnerships—from brand deals to strategic alliances
• The 4C’s framework to evaluate partnership fit
• How Customer Success + Partnerships create a winning GTM motion
• Why channel conflicts happen (and how to prevent them)
• The future of partner-led growth in SaaS

💡 Pro Tip: If your partnership program isn’t driving revenue, you’re missing the point. Learn how to align partnerships with real business outcomes.

Read more in Franz's "The Book on Partnerships" on Amazon

In this episode of Spotlight, host Elizabeth Italiano welcomes Julie Persofsky, Founder of Achieve Exponential Growth, to explore strategies for scaling Customer Success and driving revenue growth.

With over 20 years of Go-To-Market expertise, Julie shares actionable insights on:

• When and how to hire your first CSM.
• Identifying the customer’s “aha moment” to boost adoption.
• Balancing cost-to-serve with retention and growth through effective segmentation.
• Redefining roles to eliminate bottlenecks and enhance team satisfaction.
• Building cross-department collaboration for seamless customer experiences.

Julie also discusses her proven methods for diagnosing bottlenecks, prioritizing impactful changes, and leveraging resources to scale effectively.

Don’t miss her tips and insights from her latest course, Achieve Exponential Growth.

Join here: https://juliepersofsky.com/

(use the CSINFOCUS code to get 20% off until Jan 15, 2025)

Tune in to learn how to elevate your Customer Success strategy and unlock exponential growth!

In this episode, host Emma Lo sits down with Dillon Young, founder of Lifetime Value Media and Customer Value Labs, to dive into the trends shaping CS today.

Dillon shares insights on:

• The rise of AI and Digital CS
• Navigating the job market in a changing economy
• The critical role of value delivery in Customer Success
• Balancing mental health and career growth in a demanding industry

With his experience as the host of a daily CS podcast and leader in GTM-focused content creation, Dillon offers a fresh perspective on the future of Customer Success and the skills professionals need to thrive.

Tune in for actionable insights, candid conversations, and a roadmap to success in today’s CS landscape.

Follow Dillon for more

https://www.linkedin.com/in/dillonryoung/

Sign up for his newsletter:

https://thesegment.lifetimevaluemedia.com/subscribe?ref=qmloC3sj84