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あらすじ・解説
On this episode, Colin Peacock is joined by Professor Adrian Beck to discuss where next for Scan and Go? How can retailers reduce errors, improve accuracy and ultimately reduce loss when shoppers use their own devices to scan and pay for their groceries.
Some shoppers love the ability to use their own device to scan and then pay for their groceries, as it can be a huge time saver. However, this customer friendly proposition can be hugely risky for retailers.
In fact, one retailer, Wegmans, withdrew the proposition much to the annoyance of their shoppers because of loss.
Other retailers have shared that when they audit the baskets of those using their own device, over 15% of those baskets contained an error. With the discrepancy representing a 6% loss.
For more information on ECR Retail Loss' work on Scan and Go, check out our 2018 report - Self Checkout in Retail: Measuring the Impact on Loss. Or read the summary of our previous Scan and Go meeting
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