Join our podcast for real-life tales with humor and heart! From a cosmetic counter mix-up to a coffee shop language lesson, laugh along as we explore the essence of customer service. Why do misunderstandings happen in sales? How can empathy enhance interactions? Let's find out together!

Dive into the world of brand respect and salesmanship with a hilarious yet enlightening tale from my time in a jewelry shop. Picture this: a simple mispronunciation turns into a comedy of errors, with "psycho watches" stealing the show. But beyond the laughter lies a crucial lesson in respecting the brands we sell. Join the conversation and share your own experiences!

When You Overcharge a Customer, What’s Your Next Step?

This episode delves into a real-life shopping experience, revealing the importance of addressing mistakes in sales. Join me as I share insights on accountability, customer satisfaction, and the power of genuine apologies. Tune in for valuable lessons and entertaining anecdotes!