Most recruiting playbooks are either too vague to matter or too corporate to inspire. In this episode of Recruiting Conversations, I break down how to create a magnetic recruiting playbook; one that does more than document steps. It attracts the right talent, builds deep community, and creates retention that scales.

We'll cover three powerful pillars: marketing that feels human, community that creates belonging, and retention that builds belief. This isn't theory. It's a rhythm that reinforces your leadership at every level.

[00:00] Introduction – Why most playbooks fail and how to build one that magnetizes people to your team
[01:00] What a Playbook Really Is – Not a document, but a lived rhythm that reflects the culture of your team
[02:00] Part 1: Marketing That Connects

• Define your content pillars: What should you be known for?

• Build a cadence: Weekly posts, monthly updates, quarterly events

• Show your leadership: Let the market feel what it's like to be led by you

• Involve your team: Shared wins and team content multiply your message

[03:30] Marketing Is Not About Going Viral – It's about being consistently visible with real value

[04:30] Part 2: Community That Retains

• Outline rhythms of connection: Weekly calls, celebrations, shout-outs

• Systematize belonging: Notes, gifts, personal coaching

• Teach peer-to-peer support: Real community isn't top down, it's side to side

[05:30] Community Has to Be Structured to Scale – Templates, calendars, and shared docs bring this to life

[06:00] Part 3: Retention That Lasts

• Four keys: Clear expectations, consistent coaching, visible progress, emotional connection

• Define onboarding rhythms

• Track growth, give feedback, build relationship

• Retention isn't about comp or ops, it's about belief

[07:00] The Gift of Documenting the Gaps – Writing your playbook reveals where you're winging it, and that's how you get better

[07:30] Final Challenge

• Create three sections: Marketing, Community, Retention

• List five things you already do and five you want to start doing

• Build templates, assign owners, and create checklists over the next 30 days

• A Playbook Isn't a PDF. It's a System That Lives and Breathes – Build rhythms, not just resources

• Marketing Should Be Personal and Predictable – Stop trying to go viral. Start being visible

• Community Doesn't Happen By Chance – It happens by design and weekly repetition

• Retention Is Built, Not Hoped For – It requires coaching, celebration, and belief

• Your Playbook Makes You Scalable – It moves your leadership from your head into the hands of others

You don't need to build something flashy. You need to build something real, something that grows with you, attracts the right people, and keeps your team aligned.

Want help building your own magnetic recruiting playbook? Subscribe to my weekly email at 4crecruiting.com or book a session at bookrichardnow.com. Let's turn your leadership into a system that multiplies.

When a candidate pushes back on pricing or comp, they're rarely asking about math. They're asking if your model is worth believing in. In this episode of Recruiting Conversations, I walk through the mindset, scripting, and strategic timing for leading high-trust conversations around pricing and compensation.

This isn't about defending numbers. It's about reframing the value of your system and building belief that shifts the conversation from fear to vision.

[00:00] The Real Question – Pricing and comp objections aren't about spreadsheets. They're about trust and perceived value
[01:00] Step 1: Reframe the Mindset – Don't debate. Reframe. Pricing is emotional, not just logical
[02:00] Step 2: Acknowledge the Emotion – "It makes sense that pricing matters. You want to protect your pipeline." Validation opens the door
[02:30] Step 3: Ask Performance-Based Questions –

• How often are you being shopped?

• What's your lock pull-through rate?

• Do you feel like you're chasing rate, or controlling the conversation?
  [03:30] Step 4: Offer a Vision of Relief – "What if you didn't have to win on rate? What if trust, process, and speed helped you win instead?"
  [04:00] Step 5: Shift the Comp Conversation – "Let's walk through how your comp translates to actual support, systems, and scale."
  [05:00] Step 6: Move From Numbers to Outcomes –

• What would two more loans per month mean?

• What's the impact of three extra hours per week?

• What happens when your team actually helps you scale?

[06:00] Step 7: Sell Alignment, Not Comp – Culture, coaching, leadership, and belief win long-term loyalty
[06:30] Step 8: Use Stories, Not Stats – Real before-and-after stories build more belief than spreadsheets
[07:00] Step 9: Invite Skepticism, Don't Resist It – "What do you need to feel confident? What are you comparing this to?" Curiosity disarms fear
[08:00] Step 10: Anticipate Objections With Tools –

• Pricing overview

• Comp comparison

• Cost of delay analysis

• Follow-up story sequences

[08:30] Final Challenge – Create your comp narrative. Document three stories. Re-engage three recruits who stalled on price

• Objections Around Price Are Really About Belief – Your job is to shift the conversation to value and alignment

• Recruits Don't Just Want Numbers. They Want Outcomes – Clarity, support, and vision create more loyalty than a higher comp

• Use Empathy, Then Lead With Questions – Start by validating their concern. Then help them see a bigger picture

• Stories Win More Than Spreadsheets – Share real-world before-and-after examples of people who made the move

• Be Proactive With Tools – Don't wait for objections. Anticipate them with documents, stories, and confident messaging

Recruits don't stay because of comp. They stay because of coaching, clarity, culture, and belief. Your job isn't to outbid. It's to out-value.

What if you've already talked to every LO in your market? What if the pool feels saturated, picked over, or just plain stuck?

In this episode of Recruiting Conversations, I'll show you how to shift your mindset, redefine your opportunity, and build a rhythm that creates traction—even when your list is short. Whether you're in a small town or a crowded metro, this strategy will help you go deeper, not just wider.

[00:00] Introduction – When your market feels small, what do you do? The answer isn't volume. It's clarity
[01:00] You're Not Stuck. You're Just Defining Opportunity Too Narrowly – Most leaders assume the list is exhausted when they've only made one or two touches
[02:00] Depth Over Breadth – Build a rhythm that stays in front of your market:

• Monthly value-adds

• Personal video check-ins

• Team stories and culture clips

• Consistent follow-up
  [03:00] Value Isn't a Job Posting – Real value is insight, encouragement, and strategy. It positions you as a thought partner, not a pitch person
  [04:00] Saturation Isn't the Issue – Most top LOs don't move from one pitch. They move from trust built over time
  [05:00] Rejection Is Not the End – It's just timing. Stay in the conversation so you're the one they call when it's time
  [06:00] Expand Your Definition of Opportunity

• Junior LOs

• Loan partners or processors

• Career-adjacent talent

• Agents considering a switch to lending
  [07:00] Build a Visibility Calendar – 50+ high-touch moments per year for every LO in your market. That's how you stay top of mind
  [08:00] Local Referrals Are Everything – In tight markets, relationships create recruiting momentum. Build influence with agents and community leaders
  [08:30] If You've Stopped Believing, Nothing Else Works – Mindset is your real ceiling. The market isn't too small. You've just stopped seeing it clearly
  [09:00] Weekly Challenge

1. Audit your recruiting list

2. Re-engage cold contacts

3. Share one valuable resource

4. Make one strategic referral ask

5. Post something that shows what your leadership feels like

• You're Not Out of Leads. You're Out of Rhythm – Consistency, not volume, is what moves the needle

• In Small Markets, Reputation Scales Faster Than Ads – People talk. Your brand is built on how you show up

• Don't Just Build a Pipeline. Build Familiarity – Value, visibility, and repetition make you unforgettable

• Redefine What Counts as a "Good Lead" – Great hires often come from places others overlook

• You Don't Need Everyone. You Just Need a Few Aligned People to Believe – That's how real growth starts

Your market might be small, but your impact doesn't have to be. Build your system. Stay visible. Lead with value. You'll win with depth.

Want help creating a recruiting rhythm that works—even in limited markets? Subscribe to my weekly email at 4crecruiting.com or book a strategy session at bookrichardnow.com. Let's help you recruit with clarity and consistency.