You need to keep your customers informed during outages and service disruptions without overwhelming your customer service team or pulling dispatchers away from critical work.

Rock Hill Utilities introduced automated text messaging to their customers to provide faster, clearer updates and to help reduce inbound call volume and related expenses while giving employees more time to focus on restoration, service delivery, and other priorities.

In this webinar, you will discover how the utility built its texting strategy, what they learned as adoption grew, and how the program expanded beyond its original use case. You will learn how timely, targeted communications can improve your customers' experience, increase their confidence in your responsiveness, reduce operational friction, and create value across your municipality.

Reliability improvements rarely come from a single project. They come from sustained planning, leadership alignment, and infrastructure choices designed to perform when the system is under stress. This APPA-hosted webinar will feature Littleton Electric Light and Water Departments’ reliability journey following the 2008 Northeast ice storm, including how LELWD evaluated system vulnerabilities and invested in Hendrix Spacer Cable by Marmon Utility as part of a broader storm-hardening and overhead distribution reliability strategy.

David Ketchen of LELWD and Ted Gardner of Marmon Utility will discuss lessons public power utilities can apply when prioritizing capital investments, evaluating aerial spacer cable systems and covered conductor solutions, reducing outage impacts, and strengthening customer service during severe weather events.

Discover how Joint Action Agencies can use the CEERUM Sandbox—a hands-on, participatory energy scenario-planning workshop—to deliver consistent, data-driven planning services to their member utilities and the communities they serve.