You need to keep your customers informed during outages and service disruptions without overwhelming your customer service team or pulling dispatchers away from critical work.

Rock Hill Utilities introduced automated text messaging to their customers to provide faster, clearer updates and to help reduce inbound call volume and related expenses while giving employees more time to focus on restoration, service delivery, and other priorities.

In this webinar, you will discover how the utility built its texting strategy, what they learned as adoption grew, and how the program expanded beyond its original use case. You will learn how timely, targeted communications can improve your customers' experience, increase their confidence in your responsiveness, reduce operational friction, and create value across your municipality.

Reliability improvements rarely come from a single project. They come from sustained planning, leadership alignment, and infrastructure choices designed to perform when the system is under stress. This APPA-hosted webinar will feature Littleton Electric Light and Water Departments’ reliability journey following the 2008 Northeast ice storm, including how LELWD evaluated system vulnerabilities and invested in Hendrix Spacer Cable by Marmon Utility as part of a broader storm-hardening and overhead distribution reliability strategy.

David Ketchen of LELWD and Ted Gardner of Marmon Utility will discuss lessons public power utilities can apply when prioritizing capital investments, evaluating aerial spacer cable systems and covered conductor solutions, reducing outage impacts, and strengthening customer service during severe weather events.

Discover how Joint Action Agencies can use the CEERUM Sandbox—a hands-on, participatory energy scenario-planning workshop—to deliver consistent, data-driven planning services to their member utilities and the communities they serve.

In this session, we'll learn how public power can realize significant savings for constituents by utilizing a power prepay structure on anticipated future RTO grid purchases. With power forward curves in contango and healthy spreads between tax-exempt and taxable borrowing rates, power prepays can deliver significant savings for qualified municipal buyers. By leveraging your tax-exempt status and allocating power that you reasonably expect to procure, municipalities receive a material discount on each electron purchased through this structure. Join us to learn more about how these deals come together, some tips and tricks to help maximize your discount, and general FAQs to enhance your understanding of a powerful (and unique) tool available to your utility.

Join us for Building Better Facilities Together to learn how strategic facility planning can transform operations and position your organization for long-term success.

Note: This podcast was adapted from a live webinar.

Public power utilities are generating more AMI data than ever, but turning that data into meaningful customer experience improvements can be a challenge. Tune in to explore how utilities are using AMI data to improve billing accuracy, reduce customer inquiries, and provide greater visibility into energy and water usage. Learn practical approaches to connecting AMI data with CIS and MDM systems, reducing manual effort, and delivering faster, more confident responses to customers, without disrupting existing operations.

Public power utilities are under growing pressure to do more with less. With fewer staff, tighter budgets, rising customer expectations, and regulatory scrutiny, utilities are also expected to address increasing concerns around customer affordability. Yet many regional and community-based utilities are still relying on reactive, one-way communication strategies that drive call center volume, frustrate customers, and make it difficult to demonstrate service improvements to regulators and governing boards.

In this session, we’ll explore how public power utilities are modernizing customer communications by shifting to proactive, repeatable, and compliant messaging across digital channels, helping customers better understand outages, bills, and usage at a time when affordability and trust matter more than ever. Attendees will learn how reference-based messaging, TCPA controls, and automated outreach for outages, billing, and usage can reduce inbound calls, improve customer satisfaction, and drive measurable customer action without adding operational complexity.

Don’t miss this opportunity to explore CEERUM, a participatory energy-planning platform built for public power utilities and the communities they serve. CEERUM helps utilities bring data, stakeholders, and strategy into one place—making it easier to build awareness, educate decision-makers, uncover opportunities, leverage external resources, and build consensus around a shared path forward.

As public power leaders navigate rapid industry change, strategic planning has never been more essential. CEERUM uses local data to inform the planning process, strengthen alignment, and accelerate execution. It serves as a strategic communication tool that helps utilities communicate tradeoffs, compare scenarios, and engage boards, town officials, and community members in meaningful ways.