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We explore how Stephen Glover grew Peak Property Management from zero experience to 1,300 doors by reshaping fees around value, hiring experts, and building a culture of responsiveness and ownership. Profit finally arrived when the model matched the promise, and growth accelerated by saying no to the wrong clients and yes to clear standards.

• shifting from owner-does-all to vision-led leadership
• rebuilding fees around provable value, not market averages
• rolling fee changes to current clients with minimal churn
• creating recurring revenue via a monthly maintenance package
• turning down 4,000+ units to protect service and culture
• codifying responsiveness and communication into weekly KPIs
• hiring stronger players and empowering decisions at the edge
• sustaining growth with BDMs, marketing, and a founder podcast
• nurturing reputation and relationships to drive referrals
• balancing family time with scalable, high-leverage marketing

If you've got something valuable out of today’s episode, please share it with a friend or colleague. And don't forget to subscribe and leave a review so you never miss out on future insights and strategies and tactics

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.

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We explore the leap from doing everything yourself to empowering a COO, and how clarity turns vision into results. We also share a practical approach to writing that builds trust with owners: document real work, write to one person, and favor observations over lectures.

• hiring a COO to add structure and accountability
• shifting from personal heroics to systemized delivery
• visionary and integrator roles and boundaries
• alignment through written expectations and cadences
• handling imposter syndrome with inner work and coaching
• journals and daily writing to sharpen clarity
• content strategy based on observation not how-tos
• document, don’t create to attract right-fit owners
• measuring leading indicators to coach the system

If you've got something valuable out of today's episode, please share it with a friend or colleague
And don't forget to subscribe and leave a review so you never miss out on future insights and strategies and tactics

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.

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We challenge the cult of New Year’s resolutions and show why commitments beat goals when growth, freedom, and consistency matter. Clear standards, daily actions, and simple systems turn property management targets into predictable results.

• difference between resolutions, goals and commitments
• why resolutions fail under pressure
• goals as direction without execution
• commitments as non‑negotiable standards
• examples for adding doors and freeing time
• small daily actions that compound
• planning for obstacles and recovery
• reflection prompts for 30, 90 and 365 days

Shoot me an email at tony at onyxformula.com
If you've got something valuable out of today's episode, please share it with a friend or colleague
And don't forget to subscribe and leave a review so you never miss out on future insights and strategies and tactics

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.

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We show how to redesign a property management business so it funds the life you want in 2026 without a painful rebuild. We map role clarity, real delegation, process pruning, and KPIs so you move from operator to owner with confidence.

• defining a lived 2026 vision that supports lifestyle goals
• shifting from $10 tasks to $1,000-hour owner work
• giving teams authority, autonomy and outcome ownership
• pruning legacy processes and misaligned projects
• using EOS rocks that match the vision
• separating policies from processes and inviting team input
• building a visible scoreboard with leading and lagging KPIs
• shrinking the owner role as the business scales

There'll be a link in the show notes where you can reach out to us and we can talk about how to help you create that vision to set the business up, to help you achieve the lifestyle that whether it was a year ago, 20 years ago, that you created this business or bought this business or grew this business to be able to create so that you can have the lifestyle that you want, that you ultimately.
If you've got something valuable out of today's episode, please share it with a friend or colleague. And don't forget to subscribe and leave a review so you never miss out on future insights and strategies and tactics.

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.

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We share a practical path to scale from 200 to 400 doors without doubling payroll by prioritizing efficiency, vision, and systems. We outline incentives, the three-year vision, and a single source of truth for policies and processes so the team can win without constant owner intervention.

• shifting from headcount growth to efficiency growth
• incentives that turn milestones into shared wins
• three-year vision for clarity and buy-in
• outside perspective, coaching and peer accountability
• active recovery to protect high-value work
• owner bottlenecks, fragility and system iteration
• building a rulebook of clear policies
• mapping core processes as repeatable plays
• creating a single source of truth for the team
• falling to the level of your systems, not goals

If you've got something valuable out of today's episode, please share it with a friend or colleague. And don't forget to subscribe and leave a review so you never miss out on future insights and strategies and active.

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.

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Feeling like the bottleneck in your own company? We dig into the hard truth most property management founders face: being great at starting things but lousy at finishing them, then hiding in firefighting to feel useful. Mark shares how “Who Not How” reframed his growth strategy, why he finally hired a COO, and what it’s like to invite someone strong enough to see the mess behind the curtain—and hold you accountable.

We break down the task value ladder—ten-dollar, hundred-dollar, and thousand-dollar work—and how staying in the mud starves your business of strategic decisions that actually move the needle. You’ll hear a candid look at burnout mechanics: the manager self ordering the doer self into roles that drain energy, the emotional payoff of hero syndrome, and the moment your inner voice refuses to do one more misaligned task. From there, we get practical: challenge the belief that “I can’t afford it,” chunk the risk of a key hire into 30–60 day windows, and clarify whether you’re hiring into a ready-made seat or a build-and-own mandate.

We also cover the talent delta most owners underestimate. Paying 10–20 percent more for an exceptional operator can return 10x or 100x in output through tighter processes, faster leasing, cleaner onboarding, and fewer costly mistakes. If your systems aren’t perfect, recruit someone who can help build them—and be transparent about the starting point. Support them with a clear scorecard, real coaching, and the space to perfect the playbook while delivering outcomes.

By the end, you’ll have a blueprint to step out of the weeds, stop doing ten-dollar tasks, and focus on high-leverage choices: pricing strategy, capital allocation, talent density, and owner experience. Ready to replace burnout with traction and build a property management business that scales without you doing everything? Hit play, share this with a colleague who needs the nudge, and subscribe to get every new strategy as it drops.

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.

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We challenge the myth that more software equals better operations and show why policy, process, and accountability outperform shiny tools. We share practical ways to document workflows, empower teams, build feedback loops, and use data to drive real outcomes.

• defining the “shiny object” trap and why tools stall
• framing problems before picking solutions
• coaching and accountability as execution force multipliers
• policy vs process and why separation matters
• three questions to audit your operations
• owner’s role in vision, team’s role in steps
• facilitation to balance owner vision with frontline reality
• culture change timelines and realistic expectations
• building feedback loops that actually close
• empowerment through responsibility, authority, autonomy

If you've got something valuable out of today's episode, please share it with a friend or colleagues
And don't forget to subscribe and leave a review so you never miss out on future insights and feedback to your success

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.

Send us a text

The best insights rarely happen in rows of chairs. They happen on the walks between sessions, over vendor booths, and at the dinners you were bold enough to join. We pull back the curtain on how to turn a big industry event into real leverage for your property management business—more relationships, better ideas, and a clear path to visible leadership.

Tony and Mark dissect what truly matters at conferences: creating your own luck, embracing messy reps, and letting serendipity compound. We talk about the “wrangle the dragon” dynamic between visionary founders and strong COOs, why failing forward in public is a feature not a flaw, and how a single dinner can shift your growth trajectory. You’ll hear how specific gratitude and applied advice build trust with mentors, why vendor halls can outperform lecture halls, and how to leave with at least one implementable change that improves profit per door. We also explore a Churchill-inspired lens on specialization vs. breadth, and why entrepreneurs—mavericks by necessity—develop the range that makes teams stronger and companies resilient.

If you’ve ever wondered how to stop lurking on the sidelines and start shaping the room, this conversation gives you the playbook: pick your rooms, show up consistently, look like a fool until you don’t, and let better habits rub off on you. Expect practical strategies for networking with intent, capturing insights in the moment, and converting chance encounters into lasting partnerships that move your numbers and your reputation.

Subscribe for more straight talk on profitability, efficiency, and the leadership mindset that scales. If this resonated, share it with a colleague and tell us the bold step you’re taking at your next event. Your next breakthrough might be one conversation away.

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.