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We explore how Stephen Glover grew Peak Property Management from zero experience to 1,300 doors by reshaping fees around value, hiring experts, and building a culture of responsiveness and ownership. Profit finally arrived when the model matched the promise, and growth accelerated by saying no to the wrong clients and yes to clear standards.

• shifting from owner-does-all to vision-led leadership
• rebuilding fees around provable value, not market averages
• rolling fee changes to current clients with minimal churn
• creating recurring revenue via a monthly maintenance package
• turning down 4,000+ units to protect service and culture
• codifying responsiveness and communication into weekly KPIs
• hiring stronger players and empowering decisions at the edge
• sustaining growth with BDMs, marketing, and a founder podcast
• nurturing reputation and relationships to drive referrals
• balancing family time with scalable, high-leverage marketing

If you've got something valuable out of today’s episode, please share it with a friend or colleague. And don't forget to subscribe and leave a review so you never miss out on future insights and strategies and tactics

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.

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We explore the leap from doing everything yourself to empowering a COO, and how clarity turns vision into results. We also share a practical approach to writing that builds trust with owners: document real work, write to one person, and favor observations over lectures.

• hiring a COO to add structure and accountability
• shifting from personal heroics to systemized delivery
• visionary and integrator roles and boundaries
• alignment through written expectations and cadences
• handling imposter syndrome with inner work and coaching
• journals and daily writing to sharpen clarity
• content strategy based on observation not how-tos
• document, don’t create to attract right-fit owners
• measuring leading indicators to coach the system

If you've got something valuable out of today's episode, please share it with a friend or colleague
And don't forget to subscribe and leave a review so you never miss out on future insights and strategies and tactics

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.

Send us a text

We challenge the cult of New Year’s resolutions and show why commitments beat goals when growth, freedom, and consistency matter. Clear standards, daily actions, and simple systems turn property management targets into predictable results.

• difference between resolutions, goals and commitments
• why resolutions fail under pressure
• goals as direction without execution
• commitments as non‑negotiable standards
• examples for adding doors and freeing time
• small daily actions that compound
• planning for obstacles and recovery
• reflection prompts for 30, 90 and 365 days

Shoot me an email at tony at onyxformula.com
If you've got something valuable out of today's episode, please share it with a friend or colleague
And don't forget to subscribe and leave a review so you never miss out on future insights and strategies and tactics

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.