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  • NB65 - AI & the Future of MarTech with chiefmartec Scott Brinker

    NB65 - AI & the Future of MarTech with chiefmartec Scott Brinker
    2025/09/10
    In this episode of No Brainer, hosts Geoff Livingston and Greg Verdino welcome Scott Brinker, one of the world’s leading experts on marketing technology. You may know him from his long-running blog at chiefmartec and his widely used MarTech landscape “supergraphic”, as the man AdAge has called the “Godfather of MarTech,” or from his time as HubSpot’s VP of Platform Ecosystem. Scott shares his insights about the evolving role of AI in marketing, the AI opportunities and challenges faced by small and mid-sized businesses, and the importance of data strategy for successful marketing AI implementation. The conversation emphasizes the need for organizations to adapt their culture and leadership to embrace AI, focusing on innovation rather than just efficiency. The episode concludes with insights on the future of work and the potential of AI to transform industries. Chapters 00:00 Introduction 02:17 The Intersection of Marketing and Technology 06:47 Challenges for Different Business Sizes 10:09 Empowering Smaller Businesses with Technology 13:57 The Power of Individual Creators 19:57 Navigating Change in Organizations 23:52 Data as a Strategic Asset 24:38 The Importance of Data Infrastructure 28:43 AI's Role in Data Management 33:44 Embracing Innovation Over Efficiency 38:41 The Future of Work and AI 45:29 Final Thoughts and Future Directions Links Scott’s LinkedIn: https://www.linkedin.com/in/sjbrinker/ Chiefmartec: https://chiefmartec.com/ The latest MarTech “Supergraphic:” https://chiefmartec.com/wp-content/uploads/2025/05/martech-map-marketing-technology-landscape-2025-slide.png Learn more about your ad choices. Visit megaphone.fm/adchoices
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    49 分
  • NB64 - AI As Culture, Not Just Code with the Artificiality Institute's Helen and Dave Edwards

    NB64 - AI As Culture, Not Just Code with the Artificiality Institute's Helen and Dave Edwards
    2025/08/27
    In this episode of the No Brainer podcast, Geoff Livingston and Greg Verdino chat with Dave and Helen Edwards, co-founders of the Artificiality Institute, to explore the profound impact of AI on human experience and organizational culture. They discuss the philosophical and cultural shifts brought about by AI, the biases influencing narratives around productivity, and the importance of trust and AI literacy in navigating this new landscape. The conversation emphasizes the need for leaders to understand not just the complexities of AI integration into their organization, but the broader human experience it shapes. The Artificiality Institute is a nonprofit that researches, documents, and promotes a deeper, more human-centered understanding of the human experience in an age of increasing synthetic intelligence, or AI. Through its work, Artificiality aims to foster meaningful human-AI collaboration and design systems that support, rather than supplant, human identity and well-being. Their annual Artificiality Summit is happening in Bend, Oregon, from October 23 through 25. • Explore Artificiality Institute and its work: https://artificialityinstitute.org/ • Attend the Artificiality Summit, October 23-25 in Bend, Oregon: https://artificialityinstitute.org/summit/ Chapters 00:00 Introduction to AI and Its Impact on Organizations 02:44 Understanding AI as a Cultural Shift 05:40 The Human Experience with AI 08:18 Navigating the Confusion Around AI Productivity 10:58 Bias in AI Narratives 13:46 The Role of Trust in AI Adoption 16:37 The Complexity of AI Integration in Organizations 19:30 Moments of Change in the AI Landscape 27:08 Understanding Moments in Human Experience 29:50 The Neuroscience of Moments 32:00 AI's Role in Human Consciousness 36:36 The Benefits and Hazards of AI 38:28 The Importance of AI Literacy 41:52 Cultural Change vs. Technology Adoption 44:50 Trust and Productivity in AI Adoption Learn more about your ad choices. Visit megaphone.fm/adchoices
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    53 分
  • NB63 - Smart Resilience for the AI Age

    NB63 - Smart Resilience for the AI Age
    2025/08/13
    Dr. Rebekka Reinhard and Thomas Vasek -- the team behind human magazine -- join CognitivePath founders Greg Verdino and Geoff Livingston for a provocative conversation about why smart resilience, ethics, regulation and responsibility are essential for creating a human forward future in the age of AI. Tune in for a deep dive into the philosophical and practical implications of AI on society, democracy, and our collective future. Chapters 00:00 Introduction 03:34 Smart Resilience in the Age of AI 07:09 Navigating Crises in a Complex World 11:03 Cultural Perspectives on Resilience 12:06 Global Perspectives on AI Development 16:12 Ethics and Morality in AI Regulation 21:32 The EU AI Act and Its Implications 26:09 Power Dynamics and Global Perception 28:28 AI's Role in Democracy 32:14 AI's Impact on Human Resilience 34:38 The Dangers of AI in the Workplace 38:19 Repression and Job Replacement through AI 41:09 A Hopeful Vision for the Future About Rebekka Dr. Rebekka Reinhard is a philosopher and SPIEGEL bestselling author. It’s her mission to take philosophy out of the ivory tower and put it back where it belongs: real life. The is the founder of human, the first German magazine about life and work in the AI age. Connect with her at https://linkedin.com/in/rebekkareinhard About Thomas Thomas Vasek is editor-in-chief and head of content at human. He began his journalism career as an investigative reporter at the Austrian news magazine Profil. As founding editor-in-chief, he launched the German edition of the renowned MIT Technology Review in 2003 and the philosophy magazine HOHE LUFT in 2010. From 2006 to 2010, he served as editor-in-chief of P.M. Magazin. Connect with him at https://www.linkedin.com/in/thomas-va%C5%A1ek-637b6b233/ About human Magazine human is the first magazine to take a holistic look at the impact of AI on business, politics, society, and culture – always with a focus on the human being. Issues are published in German (print/digital) and English (digital only). Learn more and subscribe: https://human-magazin.de/ Download the free “Smart Resilience” white paper: https://human-magazin.de/#consulting Learn more about your ad choices. Visit megaphone.fm/adchoices
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    53 分
  • NB 62 - Navigating AI in Business: Integration, Leadership Challenges, and Future Perspectives

    NB 62 - Navigating AI in Business: Integration, Leadership Challenges, and Future Perspectives
    2025/07/30
    In this episode of No Brainer, hosts Geoff Livingston and Greg Verdino discussed the evolving role of artificial intelligence (AI) in business with Mike Whitaker (Whit for short), Senior Vice President of Strategy Execution and Organizational Innovation at ICF Consulting. Whit shares his insights on fostering a culture of AI adoption and offers practical advice on navigating the challenges of integrating AI into business operations. The three discuss various aspects of AI adoption in the enterprise, including the need for both leaders and employees to engage with AI technologies to stay relevant. Whit details some of the challenges leaders face including new technology bias and the incumbent need for leaders to demonstrate AI use in their own work. Then Whit emphasized the importance of a hands-on, continuous learning approach to AI, rather than relying solely on obsolete corporate training programs. They also explore the potential risks and real-world constraints of AI implementation, such as data integrity and resistance to change. Chapters 00:00 Intro 03:16 Whit's Substack on AI for Working Parents 08:23 Leadership and AI Adaptation 13:57 Middle Management's Role in AI Integration 18:57 Corporate Training and AI 22:07 Practical AI Applications for Executives 28:24 Overcoming Cognitive Resistance 32:15 Healthy Skepticism and AI 37:59 Balancing AI Adoption and Investment 44:55 Leadership's Role in AI Integration About Mike “Whit” Whitaker Whit helps organizations and individuals realize their full potential by designing strategies, teams, and operating models that drive value and positive change. As AI rapidly evolves, Whit focuses on enabling effective Human-AI collaboration to enhance business outcomes. As SVP of Strategy Execution and Organizational Innovation at ICF, Whit leads initiatives that foster high-value collaboration, spark creativity, and drive growth. With 15+ years of experience across energy, health, communications, and government, he specializes in: • Advising the C-Suite on enterprise priorities and innovation strategy • Leading ICF’s centralized innovation services to accelerate growth • Designing and facilitating Spark Sessions to co-create solutions for complex challenges Navigating AI Transitions Substack: https://mikewhitaker1.substack.com/ Whit’s LinkedIn: https://www.linkedin.com/in/michaelwhitakericf/ Learn more about your ad choices. Visit megaphone.fm/adchoices
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    54 分
  • NB61 - AI & The Tao of Jack Myers

    NB61 - AI & The Tao of Jack Myers
    2025/07/16
    In this thought-provoking episode, Greg Verdino and Geoff Livingston sit down with media ecologist, leadership expert, and author Jack Myers for a wide-ranging conversation on the intersection of AI, leadership, creativity, and Taoist philosophy. Drawing on insights from his latest book, The Tao of Leadership, Jack shares why 3,000-year-old Taoist wisdom might be the perfect guide for navigating today’s era of AI and exponential technological change. The conversation explores how principles like “leading by following” and “fusion flow” can help leaders move more fluidly through uncertainty, disruption, and accelerated innovation. Rather than building slow, rigid bridges to a future that keeps shifting, Jack advocates for fast-moving portals that help teams adapt in real time, led not just by technology but by deeply human values. Jack, Greg and Geoff also unpack the creative implications of AI, arguing that the real power lies not in replacement but in remix: combining machine-generated suggestions with human intuition, emotional nuance, and originality. Along the way, they touch on education, culture, risk-taking, and what it takes to lead through fear, data deluge, and systemic stagnation. With stories drawn from marketing, media, music, and even (wait for it…) Second Life, this episode offers a human-centered lens on a fast-evolving future and invites listeners to rethink not just how we work but how we imagine what’s possible. Chapters 00:00 Introduction 02:57 The Relevance of Taoism in Leadership 05:30 AI and Technology: Embracing Change 08:08 Portals vs. Bridges: Navigating Change 10:43 Decisive Leadership in a Rapidly Changing World 16:17 Balancing Data and Humanity in Decision Making 19:04 Creativity and Innovation in the Age of AI 27:36 The State of Creativity in Media 29:13 AI as a Creative Partner 32:33 The Resistance to AI in Creative Fields 35:42 AI's Ubiquity in Everyday Tools 40:35 The Future of AI and Education 43:22 AI Reshaping Organizational Models About Jack Myers Jack Myers is a pioneering media ecologist and influential thought leader whose work has put him at the forefront of technological, cultural, and generational change. Known for his visionary insight into emerging trends and deep expertise in organizational dynamics, he has served as a trusted advisor and coach to leaders at many of the world’s most innovative companies, including General Motors, Comcast/NBCUniversal, Microsoft, CBS, TJX Corp, Aegis/Carat, Campbell Soup, Warner Bros. Discovery, Active International, and The Walt Disney Company. As the founder of The Myers Report and MediaVillage Education Foundation, the media industry’s premier knowledge exchange platform, Jack helps organizations navigate disruption, unlock growth opportunities, and align strategy with the future. He is also a senior lecturer, award-winning author, and recipient of honors including a Peabody Award, International Book Awards, UJA Humanitarian Award, and Oscar and Emmy nominations. A graduate of Syracuse University and NYU Steinhardt, where he studied under media scholar Dr. Neil Postman, Jack brings a rare combination of media literacy, cultural fluency, and strategic foresight to leaders preparing their organizations for the age of AI, machine intelligence, and accelerating change. For More About Jack, His Work, and The Tao of Leadership · https://www.jackmyers.com · https://www.jackmyers.com/themyersreport/ · https://www.mediavillage.com/ · https://www.jackmyers.com/visionary-blueprint-for-thriving-in-the-age-of-ai/ Learn more about your ad choices. Visit megaphone.fm/adchoices
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    51 分
  • The Future of AI in Customer Service: Voice Reigns.

    The Future of AI in Customer Service: Voice Reigns.
    2025/07/01
    In this episode of No Brainer, Greg Verdino and Geoff Livingston host Carson Hostetter, EVP & General Manager, AI and CX Solutions at RingCentral to discuss the evolution of AI in customer service. The company just launched AIR, short for AI Receptionist. AIR is a call center agent that intersects using audio technology. They dive into how AI agents like RingCentral's AIR are transforming the way businesses handle customer interactions, ensuring seamless, 24/7 service. Voice becomes a primary discussion point as the three debate the merits of voice as the primary human interface over text. Carson provides valuable insights into the importance of combining AI with human agents for optimal customer satisfaction, data security practices, and the future trajectory of AI in business communications. Chapters 00:00 Intro 02:43 The Role of AI in Customer Communications 12:34 Understanding AIR: AI Receptionist 17:55 AI and Voice: The Future 35:42 Closing Thoughts and Future of AI This episode was sponsored by RingCentral. About Carson Hostetter Carson Hostetter is EVP & General Manager, AI and CX Solutions at RingCentral, where he is responsible for developing and implementing the company's AI and CX strategy. He brings over 25 years of industry experience to this newly created role, focusing on delivering tangible ROI for customers. Connect with Carson: https://www.linkedin.com/in/carsonhostetter/ About RingCentral RingCentral is a leading provider of cloud-based business communications and collaboration solutions. Its platform combines messaging, video, phone, and contact center services, enabling organizations to connect and work from anywhere. Trusted by businesses worldwide, RingCentral helps teams stay productive, responsive, and secure in today’s hybrid work environment. To learn more about RingCentral AIR visit: https://www.ringcentral.com/air?BMID=CMRCAIRINMNB2025 Learn more about your ad choices. Visit megaphone.fm/adchoices
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    51 分
  • Tackling AI & Workforce Disruption - with the American Enterprise Institute's Brent Orrell

    Tackling AI & Workforce Disruption - with the American Enterprise Institute's Brent Orrell
    2025/06/25
    Disclaimer: Portions of this episode experienced audio challenges and are of varying quality. Unintelligible sections were edited out. In this episode of No Brainer, Geoff Livingston and Greg Verdino discuss the impact of AI on workforce displacement with special guest Brent Orrell, senior fellow at the American Enterprise Institute. They explore the challenges and opportunities posed by AI, how it affects different sectors, and the need for policy planning to support displaced workers. Brent, Greg and Geoff weigh the validity of news-generating outlier statements about dramatic AI workforce impacts. Then they discuss Brent’s upcoming paper, which will be released this week, on AI impacts to the larger workforce called, “Deskilling the Knowledge Economy,” including potential policy recommendations. Finally, the three conclude with a conversation about the challenges facing the AI market. Chapters 00:00 Intro 02:15 AIand Workforce Impacts 05:57 Upskilling and Personal Responsibility 08:49 Future of Jobs and AI 12:40 Policy and Economic Implications 22:42 Challenges in AI Adoption About BrentBrent on AEI.org - https://www.aei.org/profile/brent-orrell/ Brent on LinkedIn - https://www.linkedin.com/in/brent-orrell-b503617/ Brent Orrell is a senior fellow at the American Enterprise Institute (AEI), specializing in job training and workforce development with a special focus on disconnected and disadvantaged populations, including youth, justice-involved, veterans, and neurodivergent persons. His recent work has focused on the workforce opportunities and challenges resulting from generative AI and automation, as well as strategies for improving economic mobility in rural, redeveloping, and non-metropolitan areas throughout America. Brent has spearheaded AEI’s involvement with the Workforce Futures Initiative, in collaboration with the Brookings Institution and the Harvard Kennedy School, which has produced multiple reports, working group sessions, and interest from communities across the US. He has written, coauthored, and edited multiple reports for AEI, and frequently contributes to the popular press, including The Bulwark, Deseret News, The Dispatch, Law and Liberty, The Hill and RealClearPolicy. About AEI The American Enterprise Institute is a public policy think tank dedicated to defending human dignity, expanding human potential, and building a freer and safer world. The work of their scholars and staff advances ideas rooted in the belief in democracy, free enterprise, American strength and global leadership, solidarity with those at the periphery of our society, and a pluralistic, entrepreneurial culture. Learn more about your ad choices. Visit megaphone.fm/adchoices
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    39 分
  • NB58 - The Future of AI in Associations with ASAE award winner KiKi L'Italien

    NB58 - The Future of AI in Associations with ASAE award winner KiKi L'Italien
    2025/06/11
    Big Red M executive VP, Association Chat Founder, and 2025 ASAE Academy of Leaders Award winner Kiki L’Italien joins Geoff Livingston to discuss the evolving landscape of AI in the association sector, touching on its opportunities and challenges. Despite the hype around AI's potential to replace jobs, both agree that associations are more likely to benefit from AI in terms of improved efficiency rather than job losses. KiKi and Geoff talk about the importance of trust, the impact of AI on jobs, and the need for better understanding and utilization of available technologies. They also touch on the importance of intellectual property, cybersecurity, and the barriers to adopting AI-driven solutions in associations. 00:00 Intro 04:36 AI Adoption in Associations 08:05 Challenges and Resistance in AI Implementation 17:31 Future of AI and Job Market Speculations 22:51 Salesforce's Struggles with Agent Force Adoption 23:55 Challenges in the Association Space 24:37 The Importance of Customization and Personalization 29:12 Opportunities with AI and Data 31:19 Trust and Intellectual Property in Associations 36:06 Barriers and Education in Associations 40:31 The Role of Technology in Associations About KiKi L’Italien As the Executive VP of Marketing and Community Engagement at Big Red M, KiKi L'Italien enables associations to grow their revenue and impact through research, sales, and consulting. With over a decade of experience as a chief strategist, she has delivered technology and marketing consultation and digital transformation guidance to clients across various sectors, facilitating improved member engagement and event experiences. She has also written and produced multiple courses and an ebook on Generative AI and budgeting for associations.KiKi L'Italien is also the CEO and Editor-In-Chief of Association Chat, an online community, blog, and podcast that she founded in 2009. Association Chat connects, educates, and inspires association professionals through compelling interviews, insightful content, and interactive events. With over 72k annual subscribers, Association Chat is a recognized and respected source of information and inspiration in the association industry. For her long-term commitment and contributions to the association community and society at large, KiKi was honored with the Association of Association Executives (ASAE) 2025 Academy of Leaders Award. KiKi’s LinkedIn profile - https://www.linkedin.com/in/kikilitalien/ Association Chat - https://associationchat.com/ Big Red M - https://bigredm.com/ The Trust Project - https://thetrustproject.substack.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
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    49 分