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Next in Queue

Next in Queue

著者: Rob Dwyer
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Hosted by Rob Dwyer, Next in Queue features Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe. From CEOs to the frontlines, there are lessons and insights in every episode.Rob Dwyer 経済学
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  • We Started Out Friends featuring Reagan Helms
    2025/05/23

    20 years ago, American Idol winner, Kelly Clarkson, blanketed the airwaves with Since U Been Gone. The song explores the aftermath of a now-ended relationship. While break-up songs often express longing, regret, and sadness, Since U Been Gone is a realization of how much better things are now. It also expresses the feeling of finally recognizing red flags that have been in plain sight for a while.

    These feelings are not exclusive to romantic relationships. People get emotionally connected to software they use at work all the time. And sometimes, they start rethinking their commitment, especially when the relationship feels one-sided. Reagan Helms has led Support at Planning Center for 15 years and during his last appearance on the show during Season 2, he compared his relationship with his support platform to marriage. But recently, that relationship soured and he’s moving on.

    • Warning Signs in SaaS• The Migration Dilemma• Vetting New Solutions• AI That Actually Works• Preparing for ChangeConnect with Reagan on LinkedIn – https://www.linkedin.com/in/reagan-helms/

    Music courtesy of Big Red Horse – https://bigredhorseband.com/

    Brought to you by Happitu – https://happitu.com/

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    41 分
  • Bye Bye Bye featuring Erika Taylor-Beck
    2025/05/16

    NSYNC’s 2000 hit, Bye Bye Bye, has been streamed over a billion times on Spotify. The late 90’s and early 2000’s saw a resurgence of the “Boy Band” – a term applied to vocal groups consisting of young men whose performances were marketed primarily to girls and young women. Boy Bands were often “created” rather than forming organically. The 60’s band The Monkees, is perhaps the first example. The template for success had already been established by New Kids on the Block in the early 90s. Backstreet Boys proved the template worked and NSYNC followed it, achieving similar success.

    From The Monkees to Meneudo to K-Pop, history has shown that a solid foundational, well-choregraphed template leads to success more often than simply “wingin’ it.” The same is true of leading people. But the disappointing reality for many first-time leaders is that they’re often expected to wing it and hope for success. Erika Taylor-Beck is on a mission to help leaders stop wingin’ it and start churning out success using tried and true methods.

    • The Importance of Leadership Training• Communication and Culture in Leadership• Handling Difficult Conversations• The Role of Documentation • Documenting Successes and Building Rapport• Transitioning from Peer to Manager• The Art of Delegation• Tailoring Leadership Styles to Individual NeedsConnect with Erika on LinkedIn – https://www.linkedin.com/in/erika-r-taylor-beck/ Authentic Foundations – https://authenticfoundations.podia.com

    Book a Free 30-Minute Strategy Session – https://cal.com/erika-taylor-beck-4esqwd/30min

    Music courtesy of Big Red Horse – https://bigredhorseband.com/

    Brought to you by Happitu – https://happitu.com/

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    52 分
  • Next in Queue Quarter in Review (2025 Q1)
    2025/05/09

    Let’s hit rewind this week and take a quick listen to some moments from some of my favorite episodes from thefirst quarter of the year.

    This episode features great moments from John Walter, Ian Storm, Chris Gillen, Neal Woodson, Afshan Kinder, Mike Kendall, and Beth Karawan.

    Chapters

    John Walter – 1:01

    Ian Storm – 7:33

    Neal Woodson – 10:14

    Afshan Kinder – 13:18

    Mike Kendall – 15:28

    Beth Karawan – 18:12

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    21 分

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