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Every healthcare organization has a few stories that make you shake your head—and sometimes keep you awake at night.

In this episode of Medical Money Matters, I sit down with revenue cycle expert Taya Gordon to share some of the most memorable revenue cycle horror stories we've encountered throughout our careers. From costly coding errors and billing breakdowns to operational blind spots and leadership missteps, these real-world examples reveal how seemingly small issues can snowball into major financial consequences.

More importantly, we discuss what these organizations could have done differently—and how your practice can avoid making the same expensive mistakes.

Whether you're a physician, practice administrator, or revenue cycle leader, you'll walk away with practical lessons that can help protect your revenue, strengthen your operations, and reduce unnecessary stress.

In This Episode, You'll Learn:

• Common revenue cycle mistakes that quietly drain practice profitability
• How breakdowns in coding, documentation, and billing create costly downstream problems
• The warning signs that indicate your revenue cycle may be in trouble
• Why leadership, accountability, and communication are essential to financial success
• Practical strategies to identify vulnerabilities before they become financial disasters
• How regular revenue cycle assessments can uncover hidden opportunities for improvement

Most physicians never received formal training in business or revenue cycle management, yet they're responsible for leading practices that depend on healthy financial operations. Learning from the experiences of others can help you avoid costly mistakes, improve cash flow, and build a stronger, more resilient practice.

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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000

Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/
Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

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Technology is transforming healthcare at an incredible pace—but for independent physician practices, it can also become one of the biggest financial risks. Every week brings another vendor promising to solve your problems with the latest AI platform, workflow tool, or revenue cycle solution. How do you know what's worth your investment—and what's simply the next bright, shiny object?

In this episode of Medical Money Matters, I sit down with Corey Pearson, Founder of Pearsonable Health Network, to discuss why physicians need more than technology—they need a trusted network of advisors.

Corey shares why the most successful practices don't make important technology decisions alone. Instead, they build a "board of trusted advisors" who provide objective guidance, help evaluate opportunities, and ensure technology investments align with the practice's long-term goals—not just the latest sales pitch. With more than 15 years of experience helping healthcare organizations navigate technology, partnerships, and operational challenges, Corey offers practical advice for making smarter business decisions while protecting your bottom line.

Corey is the Founder of Pearsonable Health Network, a healthcare advisory firm that connects independent medical practices with carefully vetted healthcare experts and technology partners. His mission is to help practices navigate complex business and technology decisions through trusted relationships, objective guidance, and proven results—not sales pressure. YOu can connect with Corey here:

🌐 https://www.pearsonablehealthnetwork.com

📧 corey@pearsonablehealthnetwork.com

📞 (954) 647-8025

🔗 LinkedIn: https://www.linkedin.com/in/cpearso7

Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377

Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000

Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/
Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

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If you've listened to this podcast for any length of time, you've probably heard me say that running a successful medical practice is a lot like practicing good medicine. You don't make decisions based on a single symptom. You gather data, look for patterns, identify root causes, and then prescribe the appropriate treatment. The same is true when managing the financial health of a medical practice.

Today, we're going to talk about two of the most important—and often misunderstood—key performance indicators in revenue cycle management: Gross Collections Percentage and Net Collections Percentage.

If you don't know these numbers for your practice, or if you receive them every month but aren't quite sure what they mean, this episode is for you. More importantly, I want to shift your thinking. These aren't just accounting metrics. They're diagnostic tools. They're your practice's financial vital signs. When you understand what they're trying to tell you, they can help you identify problems long before they become financial crises.

As we've discussed in previous episodes on key performance indicators and revenue cycle management, no single metric tells the whole story. Days in Accounts Receivable, denial rates, clean claim rates, aging reports, provider productivity, coding accuracy, charge lag, and patient collections all work together. Gross and Net Collections Percentages are two pieces of that larger puzzle, but they're incredibly valuable because they summarize how effectively your entire revenue cycle is functioning.

Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377

Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000

Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/
Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/