Host Katie Wyatt interviews Anne Grill about the role of humility in healthcare and five practical ways clinicians can connect better with patients. Anne has been helping healthcare providers improve the way they connect for years and is an expert in the field.

They highlight concrete tactics like "tell me" statements, offering two-to-three clear options, verbalizing follow-up instructions, and involving medical assistants and family in feedback to build trust and improve care.

In this episode host Katie Wyatt interviews Liz Florentino, who recounts a post‑operative encounter she believes caused prolonged, disabling injuries and the long struggle for acknowledgement, care, and justice.

The conversation highlights practical lessons for clinicians—clear communication, informed consent, compassion, and patient-centered follow-up—and shows how one patient turned trauma into advocacy and recovery.

In this episode of The Medical Manners Podcast, Katie sits down with Yoli Olivo, a seasoned medical assistant, to uncover what every healthcare provider should know about building stronger connections with their support staff.

Yoli shares four simple but powerful things that can transform your team dynamic and your patients’ experience: 1️⃣ Take time to teach and share your knowledge. 2️⃣ Say hello when you walk in. 3️⃣ Say thank you. 4️⃣ Ask for their input.

These small acts of respect and recognition can make a big difference—not just for your team’s morale, but for the quality of care your patients receive. Tune in and learn how to create a culture where everyone feels valued and connected.