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He lost 75% of his business—and didn’t lay everyone off.
When a major contract was canceled with no warning, Joseph Bonanno’s MSP lost the majority of its revenue and was suddenly on the brink of collapse. But instead of giving up, Joseph doubled down on what mattered most: his people. He placed nearly every employee from the failed project, rebuilt his company with a culture-first focus, and came back stronger.

In this powerful and emotional episode, you’ll hear how Joseph transformed Archetype from a fast-scaling MSP into a resilient, value-driven company where culture comes first

Chapters:
0:00 - Intro
1:52 - Starting his business
10:33 - Learning to say "no"
17:35 - Changing up their hiring system
27:41 - Losing 75% of revenue
40:11 - Hiring great talent in a small town
51:55 - MSP Titan Questions

Connect more with Damien and Joseph:
Damien: https://www.linkedin.com/in/dstevens
Joseph: https://www.linkedin.com/in/josephwbonanno/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Daily File Verification, Done for You ►► https://bit.ly/4lh8HUv

In this week's episode, Anthony Mangiluso, CEO of PCS, shares how he went from grinding for a decade to reach 10 employees to scaling his MSP to ~240—by building predictable revenue, delegating hard, and using unconventional “buy back time” moves like the "Tech Tank". And it didn't come easy... along the way, he lost roughly 40% of his revenue—and was able to build it back within a year.

Chapters:
0:00 - Intro
1:23 - Starting his MSP
9:44 - Going from 0 to 60 employees (2010-2018)
29:14 - Transitioning to managed services
37:31 - Going from 60 to 240 employees (2018-2024)-
59:59 - MSP Titan Questions

Connect with Damien and Anthony:
Damien: https://www.linkedin.com/in/dstevens
Anthony: https://www.linkedin.com/in/anthonymongeluzo/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Daily File Verification, Done for You ►► https://bit.ly/4lh8HUv

Struggling to grow your MSP beyond referrals? Think you need to be a tech expert or have outside funding? In this episode of MSP Mindset, Dan Monk reveals how he scaled Fencecore from $1.5M to $10M in just two years—with no technical background, no funding, and no shortcuts. Discover how this self-funded MSP owner used cold calling, relationship selling, and scrappy hustle.

Chapters:
0:00 - Intro
1:25 - From accountant to successful MSP
20:08 - Going from $1.5M to $10M
33:58 - How he handled/managed people during their hyper growth
42:53 - The wall at $10M
47:50 - Learning to overcome struggles
55:05 - MSP Titan Questions

Connect more with Damien and Dan:
Damien: https://www.linkedin.com/in/dstevens
Dan: https://www.linkedin.com/in/dan-munk-39472439/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Servosity: Daily file-level verification that catches corruption before disaster strikes: https://bit.ly/4lh8HUv

What do the top-performing MSPs have in common? For David Bennett, it boiled down to two things: obsessive standardization and learning the power of "no." After nearly burning out and almost tanking his company, David rebuilt by creating systems so dialed-in they could run without him—and reclaiming his life by setting boundaries and realigning his priorities.

In this episode, he reveals how you can simplify operations, reduce noise, and grow without burning out.

Chapters:
0:00 - Intro
1:33 - Getting started as an MSP
14:52 - His first year as owner and the unforeseen challenges
23:37 - Overcoming thinking small (it's all in process)
33:43 - What he attributes to his growth
53:27 - Learning to say "no"
1:06:26 - MSP Titan Questions

🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
🤝 Connect with David: https://www.linkedin.com/in/davidhbennett/

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Tired of babysitting backups? Servosity can help: https://bit.ly/4lh8HUv

Frank Cox's journey is unlike any other MSP you've heard. From addiction and broken family ties to buying a failing MSP and transforming it into a $5M powerhouse, Frank opens up about his raw, emotional transformation. This isn't just about growth metrics—it's about leadership, surrender, and rebuilding from rock bottom. If you're stuck at the $1M or $2M wall, Frank shares exactly how he broke through with team trust, peer groups, pricing changes, and EOS.

Chapters:
0:00 - Intro
1:50 - From addict to changed life
19:42 - Becoming an MSP owner
26:12 - How he completely turned around the business
41:36 - How he's doubled revenue in 2 years
1:04:52 - MSP Titan Questions

Connect with Damien and Frank:
Damien: https://www.linkedin.com/in/dstevens
Frank: https://www.linkedin.com/in/frank-cox-6b0912259/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Spending too much time on backups? Then Servosity's co-managed backups are for you: https://bit.ly/4lh8HUv

In this episode, Greg Zolkos reveals how company culture became the driving force behind Atlas Professional Services’ rise to a $10M MSP. While many chase tools and tactics, Greg focused on building a workplace people didn’t want to leave—and clients noticed. From firing toxic clients to crafting a values-driven culture, this is a roadmap for any MSP owner who wants loyalty, longevity, and leadership.

Chapters:
0:00 - Intro
1:54 - Growing hit MSP
22:06 - How he learned to let go
29:40 - How he got to $10M
46:50 - Amazing client and employee retention
57:45 - What he considered in his exit
1:08:38 - MSP Titan Questions

Connect more with Damien and Greg:
Damien: https://www.linkedin.com/in/dstevens
Greg: https://www.linkedin.com/in/zolkos/

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

#msp #managedservices #managedserviceprovider

Say "no more" to babysitting backups, check out Servosity's co-managed backup services: https://bit.ly/4lh8HUv

In this week's episode, Michael Strong, co-founder of Blue Layer IT, reveals how he built one of the most quietly impressive MSPs in the country. No cold calls, no lead funnels, no crazy marketing—just long-term relationships, radical transparency, and a people-first culture that turned into serious momentum. His story is proof that your MSP's growth doesn't have to look like everyone else's (or involve annoying marketing tactics!).

Chapters:
0:00 - Intro
1:23 - How they've grown to 55 employees
26:44 - Why he hired a Chief Strategy Officer
40:44 - His why
53:05 - MSP Titan Questions

Connect more with Damien and Michael:
Damien: https://www.linkedin.com/in/dstevens
Michael: https://www.linkedin.com/in/michael-strong-2704135/

📺 Watch on YT: https://www.youtube.com/@mspmindset