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He lost 75% of his business—and didn’t lay everyone off.
When a major contract was canceled with no warning, Joseph Bonanno’s MSP lost the majority of its revenue and was suddenly on the brink of collapse. But instead of giving up, Joseph doubled down on what mattered most: his people. He placed nearly every employee from the failed project, rebuilt his company with a culture-first focus, and came back stronger.

In this powerful and emotional episode, you’ll hear how Joseph transformed Archetype from a fast-scaling MSP into a resilient, value-driven company where culture comes first

Chapters:
0:00 - Intro
1:52 - Starting his business
10:33 - Learning to say "no"
17:35 - Changing up their hiring system
27:41 - Losing 75% of revenue
40:11 - Hiring great talent in a small town
51:55 - MSP Titan Questions

Connect more with Damien and Joseph:
Damien: https://www.linkedin.com/in/dstevens
Joseph: https://www.linkedin.com/in/josephwbonanno/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Daily File Verification, Done for You ►► https://bit.ly/4lh8HUv

In this week's episode, Anthony Mangiluso, CEO of PCS, shares how he went from grinding for a decade to reach 10 employees to scaling his MSP to ~240—by building predictable revenue, delegating hard, and using unconventional “buy back time” moves like the "Tech Tank". And it didn't come easy... along the way, he lost roughly 40% of his revenue—and was able to build it back within a year.

Chapters:
0:00 - Intro
1:23 - Starting his MSP
9:44 - Going from 0 to 60 employees (2010-2018)
29:14 - Transitioning to managed services
37:31 - Going from 60 to 240 employees (2018-2024)-
59:59 - MSP Titan Questions

Connect with Damien and Anthony:
Damien: https://www.linkedin.com/in/dstevens
Anthony: https://www.linkedin.com/in/anthonymongeluzo/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Daily File Verification, Done for You ►► https://bit.ly/4lh8HUv

Struggling to grow your MSP beyond referrals? Think you need to be a tech expert or have outside funding? In this episode of MSP Mindset, Dan Monk reveals how he scaled Fencecore from $1.5M to $10M in just two years—with no technical background, no funding, and no shortcuts. Discover how this self-funded MSP owner used cold calling, relationship selling, and scrappy hustle.

Chapters:
0:00 - Intro
1:25 - From accountant to successful MSP
20:08 - Going from $1.5M to $10M
33:58 - How he handled/managed people during their hyper growth
42:53 - The wall at $10M
47:50 - Learning to overcome struggles
55:05 - MSP Titan Questions

Connect more with Damien and Dan:
Damien: https://www.linkedin.com/in/dstevens
Dan: https://www.linkedin.com/in/dan-munk-39472439/

📺 Watch on YT: https://www.youtube.com/@mspmindset