The MSP of the Future, According to the Guy Building It
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The MSP of the Future, According to the Guy Building It
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In this week's episode, Ryan Barton, CIO at New Charter, shares what the MSP of the future actually looks like. After building and exiting his own MSP, Ryan founded an AI lab that was acquired by New Charter, where he now leads AI strategy across 35 operating companies and 1,500 employees. He breaks down why MSP economics are still 85-90% labor, how his lab built AI tooling years before the market caught up, and why the biggest barrier to AI adoption isn't technical, it's cultural. We also dig into agents as coworkers, why leaders can't delegate AI strategy, outcome-based pricing, and the two motions every MSP must win to survive the next decade.
Connect more with Damien and Ryan:
Damien - https://www.linkedin.com/in/dstevens/
Ryan - https://www.linkedin.com/in/ryanbarton-mstech/
📺 Watch on YT: https://www.youtube.com/@mspmindset