Eric leads people and operations at Morgan & Mallet International's New York office.

Before joining M&M, he recruited software engineering interns at Google.

In this episode, he sits down with Ben W to explain how AI is actually being used inside M&M's recruitment process, and where humans will always stay in charge.

In this episode:

• Why AI is a tool, not a decision-maker, and why the most important part of matching a candidate to a UHNW household will always require a human recruiter who can read the room.
• How M&M is using AI to help candidates build professional resumes directly through the agency's website, and what that means for the quality of applications clients receive.
• What principals should be asking their agency about AI right now.

Eric also covers how AI is being used to generate legally compliant reference check questions tailored to each job description, why candidates can lie on a resume in ways that AI will never catch, and what the next two to three years of AI in luxury recruitment actually looks like.

Episode link: https://www.householdstaff.agency/podcast/vetting-age-of-ai-principals-hiring

Discover how our custom ATS is revolutionizing luxury staffing in the ATS blog post. For salary benchmarks across every role, download the Household Staff Annual Salary Report 2026, and to browse all the roles Morgan & Mallet recruits for, visit our roles we fill page.

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LinkedIn: https://www.linkedin.com/company/morgan-mallet-international

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Join Ben Washington as he interviews Stephanie Berton, a Morgan & Mallet recruiter who spent 10 years working as a stewardess on luxury yachts before transitioning into household staff recruitment.

Stephanie shares fascinating insights from her maritime career and explains how those experiences now help her connect ultra-high-net-worth families with exceptional household staff.

• How 10 years working on luxury yachts prepared Stephanie for recruiting household staff.

• What separates great clients from difficult ones in the luxury recruitment process.
• Key differences between yacht crew culture and estate household culture.

This episode offers rare insights into the luxury recruitment world from someone who has lived on both sides.

Whether you are considering household staff or curious about the yacht industry, Stephanie's story provides valuable perspective on working with ultra-wealthy families.

Episode link: https://www.householdstaff.agency/podcast/yacht-decks-household-recruitment-stephanie-berton

If you are considering hiring household staff, learn about the benefits of using a specialized agency versus direct recruitment. For insights into how ultra-wealthy families approach staffing, read about why family offices choose professional household staffing agencies. Discover how modern recruitment technology is transforming luxury household staffing through custom applicant tracking systems.

LinkedIn: https://www.linkedin.com/company/morgan-mallet-international

Facebook: https://www.facebook.com/MorganAndMallet/

Instagram: https://www.instagram.com/morgan_mallet/

Runet van Heerden spent years working as a private chef and personal trainer for ultra-high-net-worth families in Dubai. Now she recruits for Morgan & Mallet International. In this episode, she shares what she learned on both sides of the door.

In this episode:

• Why the perfect candidate on paper is rarely the perfect candidate in a household, and what really determines fit.
• What the best employers do differently, and how clear expectations directly affect the quality of service you receive.
• How Runet spots passion in an interview, and why it matters more than a polished resume.

Runet brings a perspective most recruiters cannot: she has cooked in those kitchens, lived that lifestyle, and understands what UHNW families actually need before they can articulate it themselves. If you are thinking about hiring a private chef or wellness professional, this episode will change how you approach the search.

Episode link: https://www.householdstaff.agency/podcast/private-chef-to-recruiter-clients

Useful resources:

• Hire a private chef: https://www.householdstaff.agency/private-chef/
• Hire staff in Dubai: https://www.householdstaff.agency/uae/dubai/
• Household Staff Annual Salary Report 2026: https://www.householdstaff.agency/household-staff-annual-report/

Follow us:
LinkedIn: https://www.linkedin.com/company/morgan-mallet-international
Facebook: https://www.facebook.com/MorganAndMallet/
Instagram: https://www.instagram.com/morgan_mallet/