On this week's Keepin It Real, Cam and a client discuss employee retention issues and he shares and idea that may get you through any business turmoil that may lie ahead.

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On a call with an upcoming client this week I was discussing one of their challenges. They’re having a hard time recruiting and retaining young talent. “But here’s something we did recently,” my client said, “that may have some sort of impact. We added a snack pantry to the office kitchen and it’s been a huge hit.”

"Tell me more," I said.

“Well,” she said. “Our young employees know they should have health insurance, and they do, and they know they should have a 401k, which they do. But neither of those items are very important to young people who seldom need those things right now. They’re like a boxes that needs to be checked – and they are - but they aren’t very fun. So, we decided to add something that our young employees could use right now. We added a snack panty and included a new refrigerator.” She said, “I fill the pantry each week with new and different snacks. Some healthy and some not healthy. They love it and have told me so.”

Other than people happily snacking in the kitchen, I asked, has there been any other benefit? I mean a snack pantry and a new refrigerator is a high price to pay just to get happy snackers.

“We invested in a fancy coffee maker,” she said. “It grinds the beans for each cup and it can make hot chocolate. It takes a moment or two to make each cup. In the kitchen we added an island. And while people are waiting for their coffee, they stand around the island and talk.”

I reminded her that during the pandemic, a big complaint from corporate types was that creativity in the workplace was taking a hit due to a lack of spontaneous interactions. There are no spontaneous interactions over Zoom or on a Teams call. Bumping into someone and catching up often stimulates new ideas and there are buckets of business school case studies about this. The Pixar movie Toy Story, in fact, was supposed to be as good as it was due to Pixar people and Apple people chatting in common areas when they were making the movie and shared office space. They’d bump into each other and talk about the plot.

“That’s happening,” she said. “Around the island, they catch up with each other and discuss their work and projects. It’s become an unexpected benefit of the snack kitchen. We’d be foolish to shoo them away or hurry them back to their desks.”

Back in the day the tech companies offered pinball machines and foosball tables in break rooms? Remember this? I thought that was crazy. Could it be, though, that this iPhone in my hand was conceived by two workers standing next to each other at a foosball table discussing an idea that eventually led to this phone? And could it be that the next major business breakthrough comes from a pack of string cheese you put in the office fridge and then sent a Teams message that read “Free string cheese in the fridge. Please help yourself.” Worried about tariffs? Worried about a recession? Consider the potential of string cheese. It’s an idea so powerful you’d think it originated in Washington DC.

I’m Cam Marston and I’m just trying to Keep It Real.

On today's Keepin It Real, Cam wishes us a happy Independence Day and reminds us that on July 4th, 1776, nearly thirty percent of the population didn't want it.

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Happy Fourth of July. Our nation’s independence. It’s a big deal. I don’t think we feel it today like generations did in the past. The significance of it is likely lost on many of us. Those that fought in wars have a different type of appreciation for the Fourth of July but there are so many fewer of them today than there were. In 1980, about twenty percent of our population had served in the military. Today that number is closer to six percent. And less than three percent of our adult population has ever seen combat, this all from ChatGPT, by the way. So the veterans that have a special connection to July Fourth are such a small, small group. To most of us, today is a day where we sleep in a bit, get outside a bit, and hope to end the night with all ten fingers intact after shooting fireworks. We’ll certainly see those stories on social media tomorrow– please don’t let it be you.

And in our remarkably divided country, both sides will make passionate speeches about liberty and freedom. Both sides will make claims that they’re defending the country evil, which is the other party. Both sides will get cheers for their stances and jeer at the other party for theirs. Both sides convinced the other side is the root of nearly every problem from dud firecrackers to eczema to their bike’s flat tire.

“What do I do about this?”, I asked a friend last week. “What is my responsibility to this turmoil? To this hate?” She lives and works in New York City and had her non-profit’s funding eliminated. Her answer was simple. Go talk to people, she said. Simply try to be a nice person. Try to understand. Maybe we will see the humanity in the other person and, we hope, they’ll see it in us.

Another I spoke to this week said he believes in pendulum swings and right now the pendulum has swung far in one direction. And just like a pendulum, the momentum can only last so long before it stops and reverses course.

We celebrate July 4th for the bold decisions that led to the world we live in today. But in 1776 as much as thirty percent of the population opposed independence. And as much as forty percent didn’t care one way or the other. Again, all of this courtesy of my new best friend ChatGPT. So, in 1776, a minority of our nation, about forty five percent, made cataclysmic decisions that we live with today. There must have been very heated discussions. Massive assumptions about those they disagreed with. However, to be able to discuss the direction our country is going in, to have a role in it, however small, I think we can agree, is a privilege.

So today, for me, I’m going to focus on my good fortune to live in a place where I have some small input into our nation’s direction. Though I feel like honesty, civility, and character are out of fashion right now, I believe the pendulum will eventually swing back. And, perhaps, I can speed up it’s return by having some sincere conversations with people I disagree with.

Consider joining me, please. Let’s do this together.

I’m Cam Marston and I’m just tyring to Keep it Real.

A beach conversation earlier this week caught Cam's attention. And he asks if we've ever had so many known solutions to a common problem and ignored them?

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At a family event earlier this week I asked eight members of my extended family who liked their work. Six people did not their work. Some hated their jobs. Some were just ready for something new. And some were actively looking for new jobs but only something they’d enjoy and were struggling to find anything that they thought they’d enjoy. One had weeks to go before retiring at age sixty. Rather than go to sixty-five, he decided to get out early. His young-ish retirement added risk to whether his savings would last but he was willing to accept that risk - he couldn’t take his work anymore. The youngest participant in the conversation was thirty, so it wasn’t workplace veterans vs workplace newbies. It was across the ages.

I wondered: Is this typical? Does seventy five percent of the workforce dislike their work? And some so much that they will accept more risk in their retirement to bug out early?

These questions led me back to some notes I took while listening to a podcast a while ago. Ezra Klein interviewed the author, whose name I didn’t write down, and the author said some fascinating things:

First – Our society continues to create conditions that are at odds with human flourishing. And, per this guy, we know this! Yet we continue to do it. So, I thought, are jobs that are being offered and created today at odds with flourishing? What would a job that facilitated human flourishing look like? Is it even possible? Do I know anyone that has one?

Second – Few people know what they want. Only that they don’t want “this”, whatever this is. The don’t want the work they have, only that there must be something better. But what? Most people have no idea.

Third – We have a good idea of what a good life should look like and be BUT we seldom pursue it. And, he said, we train our kids to not pursue it.

Third – Our desires today DON’T lead to flourishing. They lead to loneliness. Ask yourself - what are your desires? And be honest – will getting them help you flourish or make you lonely? Or lonelier?

Finally, the author said there are three things that lead to flourishing: Education, Religion and Art. Not spirituality. Religion. And there are less of all these things today. Less practice of them. Less study of them. Less pursuit of them. Less pushing our kids toward them. And yet, per the author, they are, and always have been, the keys to happiness.

What does it mean that we know the solutions to our unhappiness problems and ignore them. What does it mean that those in influencer positions in our workplace could create elements of jobs that would make others be happier? But we instead follow – and participate in and help create and push our kids into - a culture that ignores the answers? Has a society ever had known solutions to known problems and simply ignored them?

I’m wresting with this. It tough. How do we get off this wheel?

I’m Cam Marston and I’m just trying to keep it real.