A rental company charged a guy $4,300 for driving 18,000 miles in seven days. Average speed required: 107 mph--nonstop.

Our tools could have prevented the customer experience debacle (and customer heart attack).

Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

How do great brands use curiosity, surprise, emotion and storytelling to capture attention, engage customers and strengthen brand loyalty?

And how can you do the same?

Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

We recorded this right as Kelly Clarkson went viral. But the Internet happens so fast, we are dropping this episode early because it went Mega Viral®. Is your team ready for YOUR Kelly Clarkson moment?

(The latest news on X, as of this episode dropping, can be found here.)

Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

Mike and Mark share their experiences using Chick-fil-A training materials, and interviewing owner-operators and employees, to shed light on CNBC's interview with the company CEO.

Tune in to hear how the company so consistently beats the short-term thinking, lack of fundamentals and personnel issues that plague other companies.

Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

Ever had an employee quit ... and forget to leave?

How to identify the mentally checked out ... how to "re-recruit" ... how to avoid the Longevity Trap ... all this and more in this episode.

Shout-out to Mike Judge's "Office Space:" worth a watch if you can handle a few naughty bits.

Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

An episode recorded for some of our clients: If you want accountability in your workplace, you need these three elements ... and then you must add the fourth element. At the risk of sounding like clickbait, it may surprise you.

Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

One of the earliest examples of DISC? Shakespeare's'' "Julius Caesar!"

Personality preferences are not an excuse for a lack of integrity. Brutus, Shakespeare's noble assassin, points the way.

Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

What is the best way to get promoted in any organization?

There are two answers.

Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.