『It doesn’t take a genius.』のカバーアート

It doesn’t take a genius.

It doesn’t take a genius.

著者： Hip Socket
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概要
 Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.Copyright 2020 All rights reserved. 経済学
エピソード
  • Can Avis ... try harder? How our tools could have prevented the latest black eye

    Can Avis ... try harder? How our tools could have prevented the latest black eye
    2026/11/10

    A rental company charged a guy $4,300 for driving 18,000 miles in seven days. Average speed required: 107 mph--nonstop.

    Our tools could have prevented the customer experience debacle (and customer heart attack).

    Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
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    30 分
  • The Laughing Cow stopped laughing--and everybody started talking

    The Laughing Cow stopped laughing--and everybody started talking
    2026/11/03

    How do great brands use curiosity, surprise, emotion and storytelling to capture attention, engage customers and strengthen brand loyalty?

    And how can you do the same?

    Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
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    36 分
  • Kelly Clarkson: A (Customer Experience) Moment Like This

    Kelly Clarkson: A (Customer Experience) Moment Like This
    2026/10/15

    We recorded this right as Kelly Clarkson went viral. But the Internet happens so fast, we are dropping this episode early because it went Mega Viral®. Is your team ready for YOUR Kelly Clarkson moment?

    (The latest news on X, as of this episode dropping, can be found here.)

    Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.
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    26 分
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