Scaling a healthcare organization means more than opening new doors — it demands a strong culture, sustained doctor relationships, and a clear mission that doesn’t get lost as the business grows. In this inaugural episode of “Healthcare 100,” we bring together three of the industry’s most respected leaders to discuss scaling healthcare. We hear from Steve Bilt, Co-Founder and CEO of Smile Brands Inc.; Pat Bauer, President and CEO of Heartland Dental; and Mary Pham, Founder and CEO of Lollipop Pediatric Dentistry, as they explore the fundamentals of organizational culture, leadership communication, and adapting through disruption.Key Takeaways:(01:50) Staying true to your founding mission prevents painful missteps.(06:21) Doctor success begins with consistent alignment on vision and mission.(9:00) Building relationships now means embracing methods like texting and video messaging.(14:16) Navigating change starts with understanding the environment while mission-focused.(20:29) Doctors trust data over directives and make informed decisions on their own.(25:00) Many initiatives fail due to ignoring execution challenges in daily operations.(31:30) New founders should align teams and spend real time with revenue drivers.(35:55) An executive’s calendar is cultural archeology — it reveals true priorities.(41:04) Invest early in strong recruiting and HR systems to scale effectively.(46:19) Implement one initiative at a time. Excellence beats busyness.Resources Mentioned:Steve Bilthttps://www.linkedin.com/in/steve-bilt-782835b/Smile Brands | LinkedInhttps://www.linkedin.com/company/smile-brands-inc./Smile Brands | Websitehttps://smilebrands.com/Pat Bauerhttps://www.linkedin.com/in/pat-bauer-61b832b/Heartland Dental | LinkedInhttps://www.linkedin.com/company/heartlanddental/Heartland Dental | Websitehttps://heartland.com/Mary Phamhttps://www.linkedin.com/in/drmarypham/Lollipop Pediatric Dentistry | LinkedInhttps://www.linkedin.com/company/lollipop-pediatric-dentistry/Lollipop Pediatric Dentistry | Websitehttps://lollipopdental.com/Patient Prismhttps://www.patientprism.com/iTero Scannershttps://itero.com/Thank you for listening to “Healthcare 100.” Be sure to leave us a review and subscribe so you don’t miss out on any episodes. #FutureOfHealthcare #AIInHealth #HealthcareInnovation #DigitalHealth
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