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IB Talk

IB Talk

著者： IB Talk
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 Insurance Business provides a unique offering in the insurance space as an aspirational business magazine featuring a series of industry reports that recognize the achievements of key individuals and businesses as well as providing the latest in business best practice in a continually evolving industry.All rights reserved 経済学
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  • Automated Vehicle Replacement: Reducing the Stress of the Claims Experience

    Automated Vehicle Replacement: Reducing the Stress of the Claims Experience
    2025/06/04
    When a policyholder’s vehicle is written off or in for repairs, the claims process becomes a defining decisive moment. Yet, one critical element—replacement vehicle provision—has long suffered from outdated systems, slow response times, and poor customer satisfaction. As expectations evolve and Consumer Duty demands higher standards, insurers must rethink this crucial touchpoint. It’s time to make replacement mobility seamless, sustainable, and stress-free. In this episode of IB Talk, we speak with Leigh Broomhead, Strategic Account Director at Europcar, to explore how a traditionally overlooked part of the claims process is being revolutionised. With over 15 years’ experience in the insurance sector, Leigh shares how Europcar is leveraging automation, electric vehicle infrastructure, and real-time integration to enhance the customer journey—delivering true like-for-like vehicle replacement when it matters most. Key takeaways from this episode: • Why replacement vehicle provision has historically been a major source of claims friction • How customer expectations around convenience and vehicle type have evolved • The game-changing impact of Europcar’s integrated API solution for insurers • The role of real-time communication and digital apps in reducing call centre volume • How Europcar’s electrification strategy supports sustainability goals and Consumer Duty compliance • Concrete results from a major UK insurer: reduced manual processing, faster turnaround times, and improved customer satisfaction scores Ready to learn how modern vehicle replacement can be a brand asset rather than a liability? Listen now to discover how insurers can deliver a faster, smarter, and greener claims experience.
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    14 分
  • AI in payroll: How to innovate without automating out humanity

    AI in payroll: How to innovate without automating out humanity
    2025/05/08
    As artificial intelligence rapidly reshapes every corner of the workplace, payroll stands out as one of the most sensitive and high-stakes functions in HR. Accuracy, data security, and compliance are non-negotiable — yet payroll leaders are under constant pressure to improve efficiency and reduce risk. As AI capabilities expand, the big question for employers isn’t if AI should be integrated into payroll processes, but how to do it safely, ethically, and effectively. Understanding this balance is crucial for every HR and payroll professional navigating the future of work. In this insightful episode of HRD Talk, Ben Cartwright speaks with Kylie Baullo, General Manager of ADP for Australia, New Zealand, and Japan, to unpack what AI really means for payroll. Together, they explore the practical ways AI is already improving accuracy, reducing manual errors, and freeing up valuable time — while also addressing the concerns around data privacy, job security, and responsible AI use. Tune in to hear about: - How AI can reduce payroll errors, boost accuracy, and proactively identify data issues - The critical role of data privacy, ethics, and transparency in AI-powered payroll systems - Practical, everyday AI applications that can improve HR and payroll workflows - How businesses can manage employee concerns about AI and automation in the workplace - The importance of combining human judgement with AI-driven insights for better decision-making - The role of “guardrails” in ensuring AI tools support — not replace — people in payroll This conversation will equip you with a grounded, realistic understanding of AI’s role in payroll and how to harness it without compromising what matters most. Tune in to this essential episode of HRD Talk and discover how to safely and smartly integrate AI into your payroll processes today.
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    17 分
  • Building diverse talent pipelines in insurance

    Building diverse talent pipelines in insurance
    2025/04/14
    In this episode of IB Talk, Lee Anderson, Deputy Group CEO at SRG and Plamedie Molongi, Marketing Assistant at SRG share their insights into insurance can open itself up to a new generation of talent.
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    24 分

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