What does it take to grow a home health and hospice organization from a startup into a thriving, multi-location agency?

In this episode of Home Health Revealed, Greg Davis, Owner and President of Business Operations at Patriot at Home, shares the story behind the agency’s growth journey, from humble beginnings and early business failures to strategic expansion, acquisitions, and long-term planning.

Greg discusses the role of grit, leadership, and continuous learning in building a sustainable organization, along with lessons learned from scaling quickly, navigating acquisitions, empowering leaders, and adapting to industry change. He also shares insights on leveraging technology, strengthening operational infrastructure, and preparing for the future of home-based care.

Whether you're leading a growing agency or planning your next stage of expansion, this conversation offers practical insights on what it takes to scale through growth and grit.

• (00:00:03) - Home Health Revealed: Growing Patriot Home
• (00:04:02) - Exclusives: New Things Next Year
• (00:08:27) - Leadership in the COVID Era
• (00:10:20) - Ohio Council on Home Health

Home health value-based purchasing continues to be one of the most important topics shaping agency performance, reimbursement, and patient outcomes.

In this episode, Katie Eisel, Director of Payer Relations for the Ohio Community at Home Network (OCHN), joins the podcast to break down HHVBP in a practical, easy-to-understand way. Katie shares how agencies can simplify complex performance reports, engage clinicians in improvement efforts, and focus on the measures that have the greatest impact on results.

The conversation explores the connection between clinician actions and HHVBP scores, strategies for improving OASIS-based measures and hospitalization outcomes, the role of HHCAHPS in overall performance, and why patient experience remains a critical piece of long-term success. Katie also discusses the differences between star ratings and HHVBP, common opportunities agencies overlook, and how organizations can build a culture of accountability and continuous improvement.

Whether you are a clinical leader, executive, or operations professional, this episode offers practical insights to help your agency better understand HHVBP and turn performance data into meaningful action.

• (00:00:03) - What Do Home Health Value Based Purchases Need to Know?
• (00:05:35) - Home Health Value Based Purchasing, Star Ratings
• (00:08:05) - HHSCAHPS: Value Based Purchasing
• (00:16:08) - Face-to-Face Care
• (00:18:33) - Ohio Community at Home Network (OCHN)
• (00:24:40) - Where can somebody find out about the OCHN?

In this episode of Home Health Revealed, we sit down with Hope Mulliken, Help Desk Coordinator at the Ohio Council for Home Care and Hospice (OCHCH), to talk about what’s really happening behind the scenes in home health operations today.

From Medicaid and Medicare changes to rising denials, authorization delays, and audit pressure, Hope breaks down the challenges agencies are facing right now and why things continue to get more complex.

We also explore the OCHCH Help Desk, where Hope supports both member agencies and the community with questions ranging from EVV and OASIS issues to appeals, compliance, and operational challenges. During the conversation, we affectionately refer to it as the “Hope Desk,” a nickname that stuck thanks to Hope’s name and the fact that she’s often the go-to for agency questions.

Finally, we discuss defensible documentation, why every visit note needs to tell a complete clinical story, and how agencies can better protect themselves in today’s regulatory environment.

• (00:00:03) - Ohio Council for Home Care and Hospice Help Desk
• (00:02:19) - Medicare and Medicaid: How to manage both of your patients'
• (00:06:39) - What is the top question you get at the help desk?
• (00:07:26) - Face to Face for Care
• (00:09:04) - Visit Notes
• (00:11:03) - Home and Community Based Nursing Program