Everyone is talking about AI, but what does it actually look like inside an agency?

In this episode of Home Health Revealed, Hannah Vale sits down with John Atkinson, CTO of AxisCare, to move beyond the buzz and explore practical ways AI can support agency operations. Drawing on survey responses from more than 400 industry leaders, John shares where agencies stand on adoption, what’s holding them back, and how to find a useful starting point.

From reviewing care notes to reducing administrative busywork, they discuss where AI can make a difference while preserving the human connection at the heart of care. Plus, John explains why delegating work to AI doesn’t mean delegating responsibility.

• (00:00:02) - Introduction and Guest Welcome
• (00:00:51) - Overview of the AI Industry Survey
• (00:01:17) - Where Agencies Stand on AI Adoption
• (00:03:16) - Getting Started: Finding AI's Best Use Cases
• (00:03:51) - AI as a 'Genie in a Bottle' for Ambitious Goals
• (00:06:34) - Embedded AI vs. Bolt-On Tools
• (00:07:49) - Care Analytics and Prioritization Benefits
• (00:10:48) - Fears That AI Will Make Home Care Less Human
• (00:12:03) - Addressing Concerns: What Should AI Do?
• (00:13:56) - Freeing Caregivers for More Human Connection
• (00:15:46) - Delegating Work, Not Responsibility
• (00:17:17) - Predictions: AI's Impact Over the Next Few Years
• (00:19:43) - Closing Remarks and Where to Learn More