Dr. Ernesto Morales discusses evidence-based research for accessible airports and airplanes, emphasizing co-design, sensory needs, and the need for accountability in aviation accessibility.

In episode 61 of the Happy Space Podcast, I spoke with Dr. Ernesto Morales, Full Professor at Université Laval, about two federally funded projects on accessible aviation in Canada. One focuses on airport accessibility, while the other addresses aircraft lavatories. Ernesto shares how involving 72 participants with diverse disabilities through walking interviews and mockups helped surface nuanced barriers and identify improvements. We also discuss the challenges of coordination between stakeholders, the need for sensory-friendly spaces, and the importance of dignity in travel. Ernesto stresses the value of co-design and inclusive research methods, calling for regulatory clarity and deeper accountability in delivering equitable air travel experiences.

Ernesto Morales studied architecture and finished a Masters’ Degree in Industrial Design in Mexico City. He obtained a grant from the Government of Mexico to study his Ph.D. in Design at the Faculté de l’aménagement, of the University of Montreal. He did his first post doc in “Environmental Gerontology” at the Research Centre from the Institut universitaire de gériatrie de Montréal and a second post-doc at the Research Centre for Innovation in Health Care at Utrecht, the Netherlands on “Healing Environments”. He is Full Professor at the School of Rehabilitation Sciences of the Faculty of Medicine at the Universté Laval and he is a Researcher at the Centre interdisciplinaire de recherche en réadaptation et intégration sociale in Quebec City. He is also a member of the Quebec government's Advisory Committee on Accessibility and Safety of Buildings for Persons with Disabilities. His research interests fall into the following areas: Inclusive design and adaptation of the physical environment. Design solutions to improve the quality of life of people with permanent or temporary disabilities (either cognitive, motor or sensory) in terms of objects, home spaces or urban design. Working and care environments in health institutions (acute and long-term care) and accessibility in emergency situations.

CHAPTERS

[00:00] Meeting Ernesto Morales and Project Overview

[02:00] Walking Interviews at Airports

[04:00] Designing Solutions Collaboratively

[06:00] Challenges in Airport Coordination

[08:00] Public and Private Reporting

[09:00] Ernesto’s Personal Motivation

[11:00] Co-Design as a Core Practice

[13:00] From Heritage Sites to Airports

[14:00] Merging Qualitative and Quantitative Data

[16:00] Why Canada is Leading in Accessibility

[18:00] Federal and Ministry Involvement

[20:00] Autism, Sensory Input, and Airport Design

[23:00] Stress at Security Checkpoints

[26:00] Benefits of Hidden Disability Lanyards

[28:00] Advertising and Sensory Overload

[30:00] Sensory Zones, Not Just Rooms

[33:00] Washroom Accessibility and Service Dogs

[36:00] Dignity in Air Travel

[38:00] Future Reports and Timelines

[39:00] Centralizing Responsibility for Accessibility

[41:00] Systemic Change Through Procurement and Training

LINKS

Rick Hansen Accessibility Certification

Accessibility Standards Canada

Airports

Quebec City

Calgary Airport

Ernesto’s Website

IMAGE CREDITS (see images on Youtube video)

LOGO - Hidden Disabilities Sunflower

Plane Mockup Photos -...

Ivan Berazhny, Senior lecturer at Haaga-Helia University of Applied Sciences and accessibility advocate, shares how INCLAVI, an EU-funded initiative, equips aviation professionals with certified training to better support diverse travellers across the full journey.

In this episode of the Happy Space Podcast, host Clare Kumar speaks with Ivan Berazhny, Senior lecturer at Haaga-Helia University of Applied Sciences, about INCLAVI, an EU-funded initiative to improve accessibility in aviation and tourism. Ivan shares the development of a free, multi-module training curriculum designed to educate industry professionals on best practices for supporting travellers with disabilities. Built through a wide consortium of partners, the program covers the full travel journey, from planning to post-arrival, and includes accredited modules with formal certification. During the conversation, they explore the importance of language in accessibility, the value of humility in learning, and the potential to apply this framework across industries.

Ivan Berazhny is a senior lecturer at Haaga-Helia University of Applied Sciences (Finland), where Ivan has been developing and leading research projects and courses on topics including leadership, entrepreneurship, aviation business environment, corporate social responsibility and others.

Prior background includes studies of international economic relations, communication, and vocational pedagogy. Ivan also holds several professional certifications in aviation and hospitality industries.

In Haaga-Helia, Ivan has been engaged actively in curriculum development, export of education, RDI cooperation with industry partners, internationalisation, and other activities. Particularly, Ivan is committed to advocate inclusive society for people with disabilities.

CHAPTERS

00:00 – Introduction and Welcome

02:15 – Origins of the INCLAVI Project

05:45 – Building a Practical, Multi-Stakeholder Curriculum

10:10 – Implementation and Early Impact

14:05 – Language, Translation, and Accessibility

17:30 – Clarifying Terms: Accessibility vs. Inclusion

21:00 – Beyond Labels: Focusing on Needs

24:40 – Expanding Awareness Through Storytelling

27:50 – Encouraging Curiosity in Accessibility

30:25 – Ivan’s Happy Space

LINKS

For active links, visit www.clarekumar.com/podcast

IMAGE CREDITS (see images on Youtube video)

Mediterranean Sea Video - Canva

Horizon Video - Canva

Learn more about and follow Ivan:

Haaga-Helia University

INCLAVI (Inclusive aviation curriculum)

Hidden Disabilities Sunflower program

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Everyone deserves a Happy Space. It might sound frivolous, but what I’m talking about is creating environments for each person to be able to perform at their best. Too often, people are invited to burn out or opt out of spaces, cultures, or experiences that are at best uncomfortable and at worst, toxic. Inclusion is a design opportunity. I hope to shine a light on those craftive more inclusive spaces, cultures, and experiences, leading the way to a more hospitable world because everyone deserves a Happy Space.

Believing that productivity is personal, the podcast is produced in a variety of formats so you can enjoy it in the medium you prefer:

Listen to the audio right here or on your fave podcast platform.

If you prefer to watch video, check out the episode on YouTube. And look for the Shorts playlist for clips.

If you prefer to read, please see the...

Leadership expert Jason Lauritsen tackles the question of whether we really need check-in meetings addressing barriers like discomfort, skill gaps, and the drive for workplace efficiency. Don’t miss the four key steps for effective check-ins.

In this episode of the Happy Space Podcast, Clare speaks with leadership expert Jason Lauritsen about the role of check-in meetings. They explore why regular, intentional conversations between leaders and team members matter—not just for accountability, but for connection and well-being. Too often check-in meetings are discarded in the belief they are not serving real value. But it is perhaps because they are not being well implemented. Jason offers an easy-to-implement process for delivering check-ins that make a difference, making them more comfortable and worthwhile. The episode invites leaders to slow down, get curious, and prioritize relationships as the foundation for more human and productive work environments.

A dynamic keynote speaker, Jason Lauritsen is a true thought leader in the world of work and employee engagement dedicated to revolutionizing the way we Lead With Relationship™.

He fearlessly challenges traditional norms to reshape the employee experience by consistently placing authentic human connection at the heart of leadership.

Jason is the author of two books, Unlocking High Performance and Social Gravity. His thought leadership has been featured in Forbes, Fast Company, Talent Management magazine, HR Executive magazine, and SHRM publications.

CHAPTERS

00:00 – Intro: The Power of Conversation

03:30 – What’s Driving Interest in Check-Ins?

07:50 – Relationship Building is the Work

11:45 – The Four Steps of an Effective Check-In

18:10 – Frequency & Flexibility: What Works Best?

24:00 – Making Space for Connection in Hustle Culture

28:40 – The Role of Comfort in Performance

34:15 – Relearning How to Connect Post-Pandemic

40:00 – Final Thoughts & How to Connect with Jason

LINKS

IMAGE CREDITS (see images on Youtube video)

WorkHuman Logo - Wikipedia

Learn more about and follow Jason:

Linkedin

Youtube

Website

😀😃😄😁😆

Everyone deserves a Happy Space. It might sound frivolous, but what I’m talking about is creating environments for each person to be able to perform at their best. Too often, people are invited to burn out or opt out of spaces, cultures, or experiences that are at best uncomfortable and at worst, toxic. Inclusion is a design opportunity. I hope to shine a light on those craftive more inclusive spaces, cultures, and experiences, leading the way to a more hospitable world because everyone deserves a Happy Space.

Believing that productivity is personal, the podcast is produced in a variety of formats so you can enjoy it in the medium you prefer:

Listen to the audio right here or on your fave podcast platform.

If you prefer to watch video, check out the episode on YouTube. And look for the Shorts playlist for clips.

If you prefer to read, please see the transcript below.

Ready to learn more, or want to find out more about coaching with Clare or hiring her for your next engaging event? Contact Clare here.

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If you enjoyed this episode, please leave a heartfelt review as this will help other listeners discover the podcast. Please invite your colleagues, friends, and family to listen as well. Together we can design a more inclusive world where everyone can make...