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Host: Jarvis Gray, The Quality Coaching Co.

Guest: Ariana Reinhart, Founder, Balanced Soul Awakening

Episode Highlights

Ariana's Journey

• Ariana Reinhart shares her early experiences with spiritual communication, how she tried to suppress her gifts, and ultimately embraced her path as a healer and coach 00:00.
• She discusses the impact of visions and premonitions on her well-being and her decision to start her own spiritual and healing journey 00:14.

Building Balanced Soul Awakening

• Ariana Reinhart recounts her professional background in healthcare and psychology, detailing how her blend of these perspectives influences her practice 01:37.
• She describes the challenges she faced with burnout, toxic relationships, and personal growth, which now inform her work with clients 03:49.

Core Mission and Offerings

• Empowering burnt out women to reclaim energy, confidence, and love, enabling lives filled with peace, joy, and authenticity 05:48.
• Upcoming workshop: "Break Free from Burnout—Rewire Your Mind for Peace and Power," a free masterclass co-hosted with Lacey Enger 06:31.
• Practicum offering: Free and discounted sessions of the Evolutionary Alchemy program, focused on quantum field work and spiritual activations 07:56.

Differentiators

• Unique dual background in healthcare and holistic spiritual healing 10:04.
• Deep personal empathy for the pain points of burnout and emotional suppression, plus intuitive and energetic modalities 10:55.

Values in Practice

• Importance of self-awareness and authenticity in all client relationships and transformational work 11:37.
• Vulnerability and personal truth as keys to genuine connection and growth 13:41.

Ariana's Vision of Success

• Success means living authentically, helping as many people as possible, and increasing visibility through public speaking and retreats 14:19.

Business Growth & Strategy

• Goals for the next 90 days: increasing visibility, collaboration, and refining service offerings 15:36.
• Highlights the role of networking, launching a podcast, and starting to work with practice clients 16:05.

Expert Strategy Insights from Jarvis

• Strategic planning: hone the market dominating position and avatar
• Offer development: focus on corporate wellness packages for healthcare executives and their teams 27:03
• Lead generation: leverage LinkedIn for executive outreach and utilize live workshops/online events 29:53
• Referral programs and joint ventures with aligned health and wellness businesses
• Structured coaching packages (3, 6, and 12 month options) to meet monthly revenue goals 36:06

Stay Connected with Ariana

• Instagram: @Balanced Soul Awakening
• LinkedIn: Ariana Reinhart
• Podcast: "Reclaiming Me" on Apple Podcasts

Key Takeaways

• Integrating healthcare and spirituality can offer a unique and transformative coaching perspective.
• Focus on self-awareness, authenticity, and deep empathy as foundational business values.
• Strategic planning, niche targeting, and

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• Suleima Salgado shares her guiding leadership mindset, "It's not about being in charge. It's about taking care of the people who you're in charge of."

• Suleima Salgado discusses her journey from front-desk bilingual translator in public health to leadership in telemedicine (02:36).
• Passion for public health and the value of seeing direct impacts in the community (03:05).
• Telemedicine as both an access tool and a means of making healthcare more efficient and patient-centered (00:12, 15:16).

• Trends of note:
  • Integration of Virtual Reality (VR) in telemedicine, especially for pediatric and senior populations (04:43).
  • VR pilot programs in Puerto Rico for older adults, tackling depression through immersive cultural experiences (05:16).
  • AI’s emerging role in telehealth, including provider notes and patient intake (09:36).

• Telemedicine usage has fluctuated post-pandemic but is here to stay (06:50).
• Main challenge: Integrating telehealth into existing workflows and EHRs (14:40).
• Barriers to adoption:
  • Lack of awareness/reimbursement and coding confusion (16:12)
  • Ongoing broadband and technology access gaps (16:41)

• Pivotal moment: learning to let go of previous roles that no longer fit and embracing change, especially for a better work–life balance through telehealth (10:49).
• Key advice from a mentor: “Your opinion matters, your perspective matters… If you don’t share your insights, the room loses the opportunity to hear your perspective” (13:11).
• Encouragement to leaders: use your voice, don’t stay quiet (20:14).

• Telemedicine can create access benefits for small healthcare businesses and practices, including in rural communities (18:03).
• Suggests utilizing Telehealth Resource Centers for best practices and models (18:30).

• "Crucial Conversations: Tools for Talking When Stakes Are High" by Stephen Covey (21:09)
• "The Survival Guide" (on dealing with difficult people and conversations) (21:27)

• Suleima Salgado is excited about expanding telemedicine’s maternal, infant, and child health applications (23:17), and personal growth through the Leadership Gwinnett program (22:33).

• LinkedIn: https://www.linkedin.com/in/suleimasalgado/
• Website: gpth.org

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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Kevin Gordon, VP of Supply Chain, Grady Health System

Episode Highlights

• Leadership Mindset:
  Kevin shares his guiding principles: “To whom much is given, much is required,” and never asking his team to do what he wouldn’t do himself.
• Career Journey & Supply Chain
  Kevin describes transitioning from roles in food & beverage and retail to healthcare supply chain at Grady. He discusses the wide-ranging scope of supply chain, including equipment, procurement, contracts, and social impact.
• Pivot to Healthcare:
  The move into healthcare was inspired by the desire for a steadier schedule, leading to a fellowship that revealed the 24/7 nature of healthcare—but ultimately proved to be a worthwhile decision.
• Defining Excellence:
  Building a results-driven, best-in-class supply chain team has been central to Grady’s recent recognition. Kevin credits success to assembling a strong team and focusing on best practices, rather than external accolades.
• Technology & AI in Healthcare:
  Discussing current trends, Kevin points to technology and AI as game changers, especially for supply chain processes like contract management and procurement, emphasizing that AI should enhance—not replace—human roles . He gives practical examples of how AI can save costs and minimize errors.
• Leadership Lessons:
  Two pivotal stories:
  • Choosing staff safety over operational loss when facing a hazardous situation in a previous job
  • Learning from a micromanager what not to do as a leader, building a leadership “bucket list” of do’s and don’ts.
• Influences & Mentors:
  Kevin Gordon emphasizes the importance of a strong leadership network and calls out multiple mentors from each stage of his career who provided key opportunities and guidance.
• Opportunities & Challenges:
  • Opportunity: Leveraging technology and improving supply chain processes remain critical for healthcare’s future.
  • Challenge: Political instability, changing regulations, and moving financial targets make strategic planning difficult, especially in supply chain (e.g., tariffs, government funding).
• Developing Future Leaders:
  Kevin Gordon describes creating an undergraduate internship program at Grady for exposure to non-clinical business roles in healthcare.
• Personal Why:
  His commitment to improving healthcare was galvanized by negative experiences his father faced as a patient, inspiring Kevin Gordon to do his part to improve patient care, even in non-clinical roles.

Connect with the Guest

• LinkedIn: Kevin D. Gordon
• Grady Health System: Visit their website or follow on LinkedIn.

Internship Program at Grady

• Paid, 9–10 weeks summer internships in finance, IT, supply chain, HR, facilities, and other non-clinical areas.
• Applications open between Thanksgiving and winter break; final project presentation to health system leaders.
• For more information, check Grady’s career page or contact Kevin Gordon on LinkedIn.

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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Mark Moore, Chief Security Officer, Dayton Children's Hospital

Episode Summary

In this episode, Jarvis welcomes Mark Moore, Chief Security Officer at Dayton Children's Hospital. Together, they explore the critical topic of workplace violence in healthcare, the intersection of physical and digital security for leaders, and personal lessons in leadership shaped by experiences from the Marine Corps to executive protection. Mark shares invaluable perspectives on building safer hospitals and highlights actionable insights for healthcare leaders navigating today's rapidly evolving landscape.

Key Topics & Insights

• Leadership Mindset:
  Mark discusses the "1% better every day" mindset, drawn from his endurance athlete training, and how compounding small improvements positively impact his professional and personal life.
• Career Journey:
  From serving in the Marine Corps and executive protection for high-profile clients (including Dr. Henry Kissinger and Bill & Melinda Gates), to leading security at Dayton Children's Hospital, Mark’s career path is filled with dynamic transitions and valuable lessons.
• Workplace Violence in Healthcare:
  The episode dives deep into the increasing threats faced by healthcare executives and staff, especially following high-profile incidents. Mark outlines how the integration of physical and digital executive protection is rapidly becoming essential and how organizations can better support and protect their teams.
• Executive Protection Trends:
  The convergence of physical and cyber threats is a growing concern. Mark shares strategies—including the use of organizations like the International Association for Healthcare Security and Safety—to help leaders anticipate, manage, and mitigate risks.
• Memorable Leadership Lessons:
  Mark candidly reflects on early career challenges, including the impact of negative leadership examples, and how they shaped his management philosophy. He emphasizes learning from both good and bad role models and the importance of handling crucial conversations.
• Community Partnerships:
  Mark and Jarvis T. Gray highlight the vital role of hospital consortia and collaborations with law enforcement, emergency services, and community leaders to ensure safety and respond to public health challenges together.
• Rapid-Fire Q&A:
  Mark shares his inspirations (the Marine Corps and his family’s influence), his best leadership advice, favorite resources including “Crucial Conversations,” and his commitment to continuous improvement both in security and on the endurance race course.

Notable Quotes

• “If you get 1% better every day, that improvement compounds.” – Mark
• “There are lots of things we can do to make our leaders a harder target, that don’t interfere in their daily lives.” – Mark
• “Bad news, unlike fine women and good scotch, does not get better with time.” – Mark

Resources & Mentions

• Book: “Crucial Conversations”
• Organization: International Association for Healthcare Security and Safety (IAHSS)
• Community: Greater Dayton Area Hospital Association (GDHA)

Connect with Mark

• LinkedIn:

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Host: Jarvis T. Gray, The Quality Coaching Co.
Guests: Dana Lujan, CEO, Wellthlinks

In this episode of the "Excellence In Healthcare" podcast, Jarvis T. Gray spotlights small business entrepreneurship in the healthcare and wellness space. He welcomes Dana Lujan, CEO of Wellthlinks, to discuss her journey from military service to healthcare leadership and eventually entrepreneurship. The conversation dives deep into building lasting values in a new consulting business, strategies for transitioning healthcare providers to concierge and direct primary care models, and the importance of integrity, stewardship, and excellence.

Key Topics & Highlights

• Dana's Background:
  Dana shares her career journey, starting with the military, moving into healthcare leadership roles, and ultimately launching her own consulting business. Her focus has shifted from operations and contracting to financial strategy, resulting in a well-rounded expertise.
• Entrepreneurship & Business Building:
  The discussion explores what inspired Dana to move from corporate roles to launching and selling her first consulting group, and now Wealth Lynx. She talks candidly about burnout, learning to say no, and leveraging her lived experience to better serve providers and employers.
• Wellthlinks Services:
  Dana explains how Wellthlinks consulting arm helps providers transition into concierge or direct primary care models, and educates employer groups about direct contracting to reduce healthcare costs and improve service.
• Personal Values & Business Alignment:
  The importance of integrity, stewardship, and excellence in business is explored, and Dana shares how these values shape Wealth Lynx’s approach to clients.
• Major Business Goals:
  The next big goal for Wealth Lynx is launching a SaaS platform, with Dana learning fundraising and connecting with accelerator groups. The episode also covers strategies for pilot programs in Las Vegas and Dallas, networking, event marketing, targeting rural healthcare needs, and leveraging legislation.

Takeaways

• Lead Generation: Networking and event marketing are powerful for building a community and driving leads.
• Content Creation: Publishing and podcasting amplify brand credibility and open doors for partnerships.
• Strategic Growth: Pilot programs and complying with current legislation (especially for rural healthcare) can provide new opportunities.
• Values Matter: Integrity, stewardship, and excellence are not just buzzwords—they’re differentiators in healthcare consulting.

Connect with the Guest

• Website: https://wellthlinks.com/
• LinkedIn: Connect with Dana

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Host: Jarvis T. Gray, The Quality Coaching Co.

Guest: Cristie Schumacher, Revenue Cycle Leader

Episode Highlights

• Opening Inspiration & Leadership Philosophy
  • Cristie kicks things off by emphasizing her dislike for cliché leadership quotes, and instead grounds her approach in the service-oriented nature of true leadership, clearly distinguishing it from management.
• Career Journey & Origin Story
  • Cristie explains her unconventional entry into healthcare leadership, starting with a need for a job as a teenager to buy gas and working her way up from being a file clerk at Coram Healthcare (later CVS Coram Home Infusion), before expanding her expertise across billing, collections, managed care, finance, and operations.
• Revenue Cycle 101
  • Jarvis asks for a big-picture explanation of what "revenue cycle" means in the hospital world. Cristie provides a detailed overview: from authorization and coverage checks, patient financial counseling, billing, claims submission, appeals, collections, and posting, to the nuances of regulations and patient financial experience.
• Major Trends in Healthcare
  • The conversation digs into the impact of technology—especially the cautious adoption of AI in revenue cycle management—and the importance of secure implementation. Cristie also discusses regulatory changes, patient billing practices, and their influence on community hospital survival.
• Business & Leadership Insights
  • Cristie shares how her experiences in various departments (thanks to strong mentorship) gave her a comprehensive understanding of how all moving parts in healthcare finance impact each other.
  • She reflects on her journey from early, directive-style leadership to servant leadership—emphasizing mentoring, coaching, and "getting in the weeds" with her team.
  • Anecdotes about working through New Year’s Eve to post cash with her team bring this to life.
• Key Mentors & Lessons
  • Two mentors stand out: Sean Blosser (who encouraged cross-functional exposure to build systems thinking) and Corey Caranto (who brought focus to patient financial experience and the importance of accountability).
• Healthcare’s Biggest Challenges & Opportunities
  • Cristie identifies the aging, less healthy U.S. population as both the single biggest challenge and opportunity for healthcare—fueling demand and possible innovation but straining current resources.
• Rapid-Fire Takeaways
  • Cristie inspiration stems from faith and helping others see their own potential.
  • Best career advice: “Don’t always follow the money.”
  • If she could go back: She’d focus more on emotional control in leadership situations.
  • Book recommendation: The Way of the Shepherd (for leadership development).
• Looking Ahead & Celebration
  • Having just completed her second master’s degree, Cristie admits she’s working on taking time to celebrate wins—a valuable reminder for ambitious leaders.

Connect with the Guest

• LinkedIn: Cristie Schumacher

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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Heather Signorelli, Physician Executive || NatRevMD Podcast Host

In this episode, Jarvis T. Gray sits down with Heather Signorelli, a physician executive and entrepreneur, to discuss leadership, entrepreneurship, and innovation in healthcare. They riff on principles from favorite books, tackle the journey from clinical practice to executive roles, and unpack trends—particularly around technology and AI—that are shaping the healthcare landscape. The conversation is loaded with actionable insights, book recommendations, and encouragement for both aspiring and established healthcare leaders.

Key Topics

1. Leadership Mindset & Quotes

• Heather Signorelli describes her favorite principle from "10X is Easier Than 2X"—go big with your goals, often requiring similar effort as incremental growth.
• Discussion on balancing ambition with incremental improvement, especially in conservative healthcare environments.

2. Physician Leadership & Career Transitions

• Heather Signorelli shares her journey from medical school and residency to executive leadership, emphasizing the importance of networking, seeking mentorship, and project management skills.
• Importance of delegating, accountability, and patience in leadership roles.

3. Entrepreneurship in Healthcare

• Heather Signorelli details her experience founding a medical billing company to solve real-world problems, highlighting the value of being solution-oriented and mission-driven.
• Both speakers emphasize the importance of identifying a problem, understanding your market, and being willing to take risks.

4. Trends & Technology (AI in Healthcare)

• Discussion on how AI is transforming workflows, how leaders should approach unfamiliar technologies, and practical steps for experimenting with new tools.
• Advice: Make a simple wishlist of areas where technology could help and try out relevant solutions.

5. Pivotal Challenges & Developing Leadership

• Heather Signorelli discusses overcoming obstacles, learning new skill sets, and the critical role of mentors and sponsors in her career.
• Emphasis on listening, executive presence, and leveraging books/podcasts to continuously grow.

6. Strategic Excellence & Team Development

• Importance of zooming out to see the big picture, regular strategy sessions, and quarterly check-ins.
• Recommendations for frameworks like EOS/Traction and more accessible storytelling versions.

Special Takeaways

• Mentors vs. Sponsors: Mentors advise, but sponsors advocate for your advancement behind closed doors. Both are crucial for growth.
• Risk-Taking: Don’t wait for permission—trust your gut and pursue your passion.
• Strategic Planning: Regularly step back, assess, and realign your goals both individually and as a team.
• AI & Innovation: Stay curious and experimental with technology; you don’t have to be an expert to benefit from new tools.

Connect with Dr. Heather Signorelli

• LinkedIn: Dr. Heather Signorelli
• Website: natrevmd.com

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Host: Jarvis T. Gray, The Quality Coaching Co.

Guest: Brian Sloan, Vice President & Chief Operating Officer

Episode Summary

In this thoughtful, wide-ranging conversation, Brian Sloan shares his journey from engineering to top healthcare leadership, the pivotal moments that defined his ethos, and the evolution of leadership excellence in an era of rapid change and uncertainty. The episode covers the challenges of process improvement, the influence of leadership mentors, the role of personal faith and integrity, and real-world strategies for engaging in community and developing the next wave of healthcare leaders.

Key Topics & Insights

• Leadership Mindset & Faith
  Brian emphasizes the guiding principle, "Let your yes be yes and your no be no," highlighting the importance of integrity and non-negotiables in leadership.
• Career Path
  Brian recounts his transition from automotive engineering into healthcare, citing early process improvement initiatives at Duke and leadership roles at HCA, Medical University of South Carolina, and Duke Raleigh Hospital.
• Industry Evolution & Trends
  Discussion of the current political volatility's profound impact on healthcare, the uncertainties leaders face, and the vital need for nimble, values-based decision-making.
• Community Engagement
  Importance of local involvement through boards, faith leadership councils, and leveraging hospital resources to benefit the broader community beyond clinical care.
• Pivotal Leadership Moments
  Brian shares a defining experience where he made the tough call to shut down the OR during a hospital power outage, standing by his convictions despite pressure.
• Mentorship & Leadership Development
  The influence of inspiring leaders like Matt Wayne and the philosophy that “development is a core responsibility of leadership.” Strategies for regular, meaningful one-on-ones with direct reports are discussed.
• Supporting Teams & Addressing Burnout
  Exploring the need to “put people first,” developing them intentionally, and recognizing the unique stressors facing mid-level managers, clinical staff, and the importance of combating cynicism.
• Opportunities & Challenges Ahead
  The conversation covers the ongoing need for systems thinking, leveraging digital health and wearables, improving communication, and the challenge of constant change in legislation and clinical expectations.
• Books & Resources
  Brian recommends “Influence” by Robert Cialdini, works by Daniel Kahneman, and “Thinking in Bets” by Annie Duke for insights on relationships, decision-making, and leadership.
• Personal Mission & Inspiration
  The sense of mission derived from serving at critical moments in people’s lives and the importance of celebrating wins, team development, and always remaining curious.

Connect with the Guest

• Brian Sloan on LinkedIn

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