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Host: Jarvis Gray, The Quality Coaching Co.

Guest: Ariana Reinhart, Founder, Balanced Soul Awakening

Episode Highlights

Ariana's Journey

• Ariana Reinhart shares her early experiences with spiritual communication, how she tried to suppress her gifts, and ultimately embraced her path as a healer and coach 00:00.
• She discusses the impact of visions and premonitions on her well-being and her decision to start her own spiritual and healing journey 00:14.

Building Balanced Soul Awakening

• Ariana Reinhart recounts her professional background in healthcare and psychology, detailing how her blend of these perspectives influences her practice 01:37.
• She describes the challenges she faced with burnout, toxic relationships, and personal growth, which now inform her work with clients 03:49.

Core Mission and Offerings

• Empowering burnt out women to reclaim energy, confidence, and love, enabling lives filled with peace, joy, and authenticity 05:48.
• Upcoming workshop: "Break Free from Burnout—Rewire Your Mind for Peace and Power," a free masterclass co-hosted with Lacey Enger 06:31.
• Practicum offering: Free and discounted sessions of the Evolutionary Alchemy program, focused on quantum field work and spiritual activations 07:56.

Differentiators

• Unique dual background in healthcare and holistic spiritual healing 10:04.
• Deep personal empathy for the pain points of burnout and emotional suppression, plus intuitive and energetic modalities 10:55.

Values in Practice

• Importance of self-awareness and authenticity in all client relationships and transformational work 11:37.
• Vulnerability and personal truth as keys to genuine connection and growth 13:41.

Ariana's Vision of Success

• Success means living authentically, helping as many people as possible, and increasing visibility through public speaking and retreats 14:19.

Business Growth & Strategy

• Goals for the next 90 days: increasing visibility, collaboration, and refining service offerings 15:36.
• Highlights the role of networking, launching a podcast, and starting to work with practice clients 16:05.

Expert Strategy Insights from Jarvis

• Strategic planning: hone the market dominating position and avatar
• Offer development: focus on corporate wellness packages for healthcare executives and their teams 27:03
• Lead generation: leverage LinkedIn for executive outreach and utilize live workshops/online events 29:53
• Referral programs and joint ventures with aligned health and wellness businesses
• Structured coaching packages (3, 6, and 12 month options) to meet monthly revenue goals 36:06

Stay Connected with Ariana

• Instagram: @Balanced Soul Awakening
• LinkedIn: Ariana Reinhart
• Podcast: "Reclaiming Me" on Apple Podcasts

Key Takeaways

• Integrating healthcare and spirituality can offer a unique and transformative coaching perspective.
• Focus on self-awareness, authenticity, and deep empathy as foundational business values.
• Strategic planning, niche targeting, and

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• Suleima Salgado shares her guiding leadership mindset, "It's not about being in charge. It's about taking care of the people who you're in charge of."

• Suleima Salgado discusses her journey from front-desk bilingual translator in public health to leadership in telemedicine (02:36).
• Passion for public health and the value of seeing direct impacts in the community (03:05).
• Telemedicine as both an access tool and a means of making healthcare more efficient and patient-centered (00:12, 15:16).

• Trends of note:
  • Integration of Virtual Reality (VR) in telemedicine, especially for pediatric and senior populations (04:43).
  • VR pilot programs in Puerto Rico for older adults, tackling depression through immersive cultural experiences (05:16).
  • AI’s emerging role in telehealth, including provider notes and patient intake (09:36).

• Telemedicine usage has fluctuated post-pandemic but is here to stay (06:50).
• Main challenge: Integrating telehealth into existing workflows and EHRs (14:40).
• Barriers to adoption:
  • Lack of awareness/reimbursement and coding confusion (16:12)
  • Ongoing broadband and technology access gaps (16:41)

• Pivotal moment: learning to let go of previous roles that no longer fit and embracing change, especially for a better work–life balance through telehealth (10:49).
• Key advice from a mentor: “Your opinion matters, your perspective matters… If you don’t share your insights, the room loses the opportunity to hear your perspective” (13:11).
• Encouragement to leaders: use your voice, don’t stay quiet (20:14).

• Telemedicine can create access benefits for small healthcare businesses and practices, including in rural communities (18:03).
• Suggests utilizing Telehealth Resource Centers for best practices and models (18:30).

• "Crucial Conversations: Tools for Talking When Stakes Are High" by Stephen Covey (21:09)
• "The Survival Guide" (on dealing with difficult people and conversations) (21:27)

• Suleima Salgado is excited about expanding telemedicine’s maternal, infant, and child health applications (23:17), and personal growth through the Leadership Gwinnett program (22:33).

• LinkedIn: https://www.linkedin.com/in/suleimasalgado/
• Website: gpth.org

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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Kevin Gordon, VP of Supply Chain, Grady Health System

Episode Highlights

• Leadership Mindset:
  Kevin shares his guiding principles: “To whom much is given, much is required,” and never asking his team to do what he wouldn’t do himself.
• Career Journey & Supply Chain
  Kevin describes transitioning from roles in food & beverage and retail to healthcare supply chain at Grady. He discusses the wide-ranging scope of supply chain, including equipment, procurement, contracts, and social impact.
• Pivot to Healthcare:
  The move into healthcare was inspired by the desire for a steadier schedule, leading to a fellowship that revealed the 24/7 nature of healthcare—but ultimately proved to be a worthwhile decision.
• Defining Excellence:
  Building a results-driven, best-in-class supply chain team has been central to Grady’s recent recognition. Kevin credits success to assembling a strong team and focusing on best practices, rather than external accolades.
• Technology & AI in Healthcare:
  Discussing current trends, Kevin points to technology and AI as game changers, especially for supply chain processes like contract management and procurement, emphasizing that AI should enhance—not replace—human roles . He gives practical examples of how AI can save costs and minimize errors.
• Leadership Lessons:
  Two pivotal stories:
  • Choosing staff safety over operational loss when facing a hazardous situation in a previous job
  • Learning from a micromanager what not to do as a leader, building a leadership “bucket list” of do’s and don’ts.
• Influences & Mentors:
  Kevin Gordon emphasizes the importance of a strong leadership network and calls out multiple mentors from each stage of his career who provided key opportunities and guidance.
• Opportunities & Challenges:
  • Opportunity: Leveraging technology and improving supply chain processes remain critical for healthcare’s future.
  • Challenge: Political instability, changing regulations, and moving financial targets make strategic planning difficult, especially in supply chain (e.g., tariffs, government funding).
• Developing Future Leaders:
  Kevin Gordon describes creating an undergraduate internship program at Grady for exposure to non-clinical business roles in healthcare.
• Personal Why:
  His commitment to improving healthcare was galvanized by negative experiences his father faced as a patient, inspiring Kevin Gordon to do his part to improve patient care, even in non-clinical roles.

Connect with the Guest

• LinkedIn: Kevin D. Gordon
• Grady Health System: Visit their website or follow on LinkedIn.

Internship Program at Grady

• Paid, 9–10 weeks summer internships in finance, IT, supply chain, HR, facilities, and other non-clinical areas.
• Applications open between Thanksgiving and winter break; final project presentation to health system leaders.
• For more information, check Grady’s career page or contact Kevin Gordon on LinkedIn.

Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency

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Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.