Welcome to Every Conversation Counts!

In this episode of Every Conversation Counts, we’re joined by Mark Matthews, better known as The Crisp Guy - an entrepreneur, leadership speaker, and mentor whose story challenges conventional ideas about strength and success.

Mark built a thriving IT business, only to experience devastating betrayal that forced him to rebuild both his company and his identity from the ground up.

Known for his honest, no-nonsense storytelling, Mark shares the moment that reshaped his thinking, a simple abandoned crisp packet that became a metaphor for accountability, culture, and leadership responsibility. What might seem like a small moment sparked a deeper reflection on how leaders show up, the standards they set, and the courage required to address uncomfortable truths.

Today, Mark helps individuals and organisations embrace values-led leadership, encouraging people to strip away pretence and lead with authenticity, vulnerability, and clarity.

In this conversation, we explore:

• Why vulnerability is one of the most powerful tools in leadership
• How values act as an anchor during crisis
• The importance of having the difficult conversations others avoid
• What betrayal and rebuilding taught Mark about trust and resilience
• How small moments, like a crisp packet on the floor, can reveal big truths about culture

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Every Conversation Counts!

In this episode of Every Conversation Counts, we’re joined by Emma Oldfield - sports presenter, creator, and host of Game Face Off - for a raw and powerful conversation about resilience, storytelling, and purpose.

With over six years’ experience across BBC, Channel 4, and SkyShowtime, Emma has built a career at the intersection of storytelling and impact. Today, her work reaches more than 5 million people each month, using digital platforms to elevate women’s sport and create meaningful connections.

Emma opens up about the conversations with others and with herself that changed everything. Together, we explore vulnerability in leadership, the responsibility that comes with having a platform, and why honest storytelling matters more than ever.

In this episode, we explore:

• Emma’s journey into sport, storytelling, and purpose
• The conversation that reshaped how she communicates and leads
• What it really means to go behind the highlights reel
• Holding space for difficult, vulnerable conversations
• Lessons from major broadcasters and digital communities
• The role of self-talk in showing up authentically
• The future of storytelling in women’s sport

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Every Conversation Counts!

When Jonathan Bracey’s son George was diagnosed with a rare genetic condition - Mosaic Variegated Aneuploidy (MVA) Syndrome - his world changed overnight.

What began as a desperate search for answers became a powerful mission: to connect, support, and give hope to other families facing the unknown.

In this deeply moving conversation, Jonathan speaks with host Toni Jennings about what it means to stay curious when the answers are hard, how resilience is a choice we make daily, and why he founded The MVA Society, a charity that’s now giving rare families across the globe a voice.

Together, they explore the emotional grit it takes to navigate the rare disease space, the power of advocacy through communication, and how every conversation - no matter how small - can make a lasting difference.

In this episode:

• The conversation that changed everything for Jonathan and his family
• What it really means to “show up” when life feels impossible
• How asking “why” became a lifeline
• Why storytelling and connection are at the heart of advocacy

For more information about the MVA Society or to find out how you can help, please head to www.mvasociety.org

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Every Conversation Counts!

In this episode of Every Conversation Counts, Emma sits down with Michelle Hartley, MD of People Sorted and an experienced HR and culture specialist who has helped organisations across industries build resilient, connected, and values-led teams.

Michelle brings a wealth of insight into how people thrive in hybrid and evolving workplaces, and she shares how meaningful conversations can be the difference between burnout and breakthrough.

Together, we explore:

• The role of self-awareness and preferences in shaping effective teams
• How leaders can spot early cues of burnout or disengagement
• What a healthy workplace culture really looks like in practice
• Why people-led, insight-driven strategies help teams feel supported and perform at their best

With a background spanning HR, leadership coaching, and organisational development, Michelle highlights how conversations can bridge the gap between good intentions and great culture.

If you’re a manager, leader, or simply passionate about creating thriving workplaces, this episode is full of practical insights you can apply straight away.

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Every Conversation Counts!

In this episode, we sit down with Iain Stevenson-Wood, People Director at Neilson Active Holidays, to explore what it really takes to lead, inspire, and connect in fast-moving environments.

Iain shares how conversations become the glue that holds dynamic and distributed teams together, whether that’s building loyalty in competitive industries, supporting people you rarely see face-to-face, or adapting communication for different audiences.

Whether you’re leading seasonal teams, managing remote groups, or working in any context where the pace never slows, this conversation highlights the universal principles of communication that help people thrive.

If you’ve ever wondered how to strengthen connections in challenging environments, or how to keep conversations meaningful when everything is in motion, this episode is for you.

Tune in, share your thoughts, and stay curious—because every conversation truly counts!

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Every Conversation Counts!

In this episode, we’re joined by Bryony Page MBE – Olympic medallist, and one of Britain’s most decorated and resilient trampoline gymnasts. Known for her grace under pressure and honesty about the mental side of elite sport, Bryony shares what it really takes to stay grounded at the top.

We talk about fear, failure, and finding your values – plus the mindset shifts that helped her overcome mental blocks and keep showing up with purpose. If you’re curious about resilience, self-awareness, and how to thrive under pressure, this episode is one you won’t want to miss.

Tune in, share your thoughts, and stay curious—because every conversation truly counts!

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Every Conversation Counts!

In this episode, we’re joined by Cheryl Jackson, a senior people leader with deep expertise in learning and development, leadership, talent management, and organisational development.

Cheryl explores the power of coaching, the importance of psychological safety, and the stories we tell ourselves. She shares insights on human-centred leadership, self-worth, and shifting from perfection to authenticity. From vision boards to the GROW model, Cheryl offers practical tools and reflective questions for anyone looking to grow personally or professionally.

This is a conversation about empathy, radical ownership, and the beauty of not having all the answers – yet.

Tune in, share your thoughts, and stay curious—because every conversation truly counts!

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Every Conversation Counts!

What does it take to lead with purpose in a world that’s constantly changing? In this episode of Every Conversation Counts, we sit down with leadership expert, adventurer, and global speaker Caspar Craven to explore what it really means to set bold goals - and achieve them.

Caspar brings a unique perspective, shaped by experiences as diverse as circumnavigating the globe with his young family to helping Fortune 500 leadership teams navigate uncertainty and growth.

Together, we dive into:

• Why reflecting on how much time you spend in the past, present, and future can shift your self-awareness and your leadership
• The conversation that changed everything for Caspar - and how deep listening unlocks stronger connections
• What it takes to go from vision to action - and how to set Big Bold Goals that move the needle
• How intentional dialogue can keep individuals and teams aligned, inspired, and resilient
• Why mindset is your most powerful tool for driving transformation - both at work and at home

Whether you're leading a team, growing a business, or seeking more meaning in how you connect with others, this episode will leave you with practical takeaways and the inspiration to think - and act - bigger.

Tune in, share your thoughts, and stay curious—because every conversation truly counts!

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.