Welcome to Every Conversation Counts!

In this episode of Every Conversation Counts, we’re joined by Richard Tudor-Thomas - leadership facilitator, operational excellence specialist, and ECC Associate.

If you're leading change, navigating uncertainty, or trying to get the very best from your people, this episode is for you. Drawing on more than 20 years of leadership experience across retail, the military, charitable organisations, and operations, Richard shares why change may be inevitable, but the way people experience it is deeply personal.

Together, we explore why different generations can respond differently to change without falling into stereotypes, the role communication plays in helping people navigate transition, and how operational excellence starts with understanding people. Packed with practical leadership insights, this conversation will leave you thinking differently about change, culture, and what it truly means to lead with empathy.

Richard

Website: http://www.opalopexcel.co.uk/

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Every Conversation Counts!

This episode features our fabulous Every Connection Counts associate Kate Pheasant, facilitator, coach, and communication specialist with over 25 years of experience helping people better understand themselves and others.

Listen to this episode if you’ve ever avoided a difficult conversation, struggled to speak up, or wondered why people communicate so differently under pressure. In this conversation, Kate explores the power of self-awareness, psychological safety, and human connection, sharing practical insights on leadership, communication, challenging conversations, and how understanding behaviour can transform relationships, confidence, and culture.

For further information on the topics and guest in todays show please head to the below links:

Kate Pheasant

LinkedIn: https://www.linkedin.com/in/kate-pheasant-4a08061/

Best formal citation (widely used academic source)

BMJ Quality & Safety (peer‑reviewed):

Bromiley, M. (2015). The husband’s story: from tragedy to learning and action. BMJ Quality & Safety, 24(7), 425–427.

https://doi.org/10.1136/bmjqs-2015-004129

Original case / primary report (strong for training contexts)

Independent clinical review:

Harmer, M. (2005). Independent Review on the Care Given to Mrs Elaine Bromiley (29 March 2005). [perioperativecpd.com]

Supporting contextual citation (shorter, simpler)

BMJ summary reference:

Ferner, R.E. (2008). Medical error: the plane truth. BMJ, 337, a1281. [bmj.com]

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Every Conversation Counts!

In this episode of Every Conversation Counts, we’re joined by Talia Lazarus, sports presenter and host of the I Got Back Up podcast, whose life changed in an instant following an accident that left her unable to walk.

What followed was a journey of rebuilding in every sense. From re-learning how to walk in her mid-twenties to running the London Landmarks Half Marathon just a year after surgery, Talia’s story is one of resilience, mindset, and redefining identity after everything falls apart.

But this conversation goes beyond the physical recovery. It explores what it really means to hit rock bottom and how we begin again when we no longer recognise ourselves.

We also reflect on a powerful reminder shared in the episode: “You don’t have to set fire to your life, just that bit that isn’t serving you well.”

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.