Ryan McKeen and Brittany Green from Best Era reveal why communication is still the #1 bar complaint against attorneys—and what it indicates about your practice. With host Paul Bamert, they argue that poor client communication isn't just an ethical issue but a "canary in the coal mine" signaling deeper operational problems that destroy trust. In today's Amazon Prime world focused on client experience (CX), clients expect responsive service, education and transparency. Ryan shares how his firm implemented "90 touches in the first 30 days" to build immediate trust, while Brittany emphasizes leveraging technology to enable more human touches.

☑️ Ryan McKeen | LinkedIn

☑️ Brittany Green | LinkedIn

☑️ Best Era Consulting | LinkedIn | Instagram | Facebook | X | YouTube

☑️ Paul Bamert | LinkedIn

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Research shows that mental illnesses are common in the United States, affecting tens of millions of people each year. Estimates suggest that only half of people with mental illnesses receive treatment. No surprise, attorneys are not insulated from these stats. Renee Morgan is a practicing attorney, author, and is bringing mental health to the forefront in legal circles. In this episode, we dive into the challenging profession and lives faced by attorneys who have chosen a vocation that seeks to help the everyday people in their community. With host Paul Bamert, we cover several hot topics at the crossroads of ego, emotion, and ethics and what practitioners can do to bring balance into reality.

☑️ Renee Morgan | LinkedIn

☑️ Ram Law | LinkedIn | Instagram

☑️ Paul Bamert | LinkedIn

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The personal injury lawyer’s billboard may say, “Millions Won!,” but how much did the client net? Complicated tax scenarios could tell a different story about what was really “won.” In this episode, Jeremy Babener describes his work helping plaintiffs’ attorneys ensure that a win in the courtroom actually adds value to the firm’s bank account and the client’s. Jeremy, tax counsel at Structured Legal, supports lawyers in meeting ethical duties on issues outside their expertise, such as tax finance or government finance. As he explains to host Paul Bamert, there are many strategies for reducing taxes, but “you have to dot your i's. You have to know what to do in order to take advantage of those benefits. And that's really where we focus our time.”

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☑️ Structured Legal | LinkedIn

☑️ Paul Bamert | LinkedIn

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Since 2020, 750,000 law firms have been cyber-attacked. That statistic explains why the ethics courses that Constance Anastopoulo teaches at Charleston School of Law and UCLA School of Law are so relevant. While some principles of legal ethics remain constant, technology has changed the practice, “and ethics have to keep up with it,” she tells host Paul Bamert.

In this episode, Constance describes potential implications when law firms fail to navigate the intersection of ethics and technology. In the age of the cloud, the law firm and the attorney are 100% responsible for the privacy and protection of their clients’ data. She offers tips for hiring third-party providers (avoid focusing on the cheapest vendor) and new lawyers (ask what they know about the role of technology in the practice). In this evolving landscape, she encourages all lawyers to become familiar with the ABA model rules for professional conduct in their jurisdiction and to take seriously the responsibility of due diligence. Keeping law firms out of the headlines is good for everyone!

☑️ Constance Anastopoulo | LinkedIn

☑️ Charleston School of Law | LinkedIn | Instagram | Facebook | X | YouTube

☑️ Paul Bamert | LinkedIn

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Seth Price, a lawyer who founded the legal marketing firm BluShark Digital, reveals marketing practices that keep lawyers out of “hot water.” With host Paul Bamert, Seth discusses avoiding misleading claims, adhering to state bar rules, and ensuring the authenticity of positive online reviews. He also highlights today’s hot topic in digital marketing: businesses buying fake online reviews.

☑️ Seth Price | LinkedIn

☑️ BluShark Digital | LinkedIn | X | Facebook | Instagram | YouTube

☑️ Price Benowitz | LinkedIn | Instagram | Facebook | X | YouTube

☑️ Paul Bamert | LinkedIn

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Welcome to Ethical-ish, a podcast for lawyers and legal consumers. We are pulling back the curtain on what makes a modern law firm ethical (or not!)

Whether you’re the average American interested in practical takeaways on what to look for in a law firm that will prioritize you, or an attorney searching for the latest guidance on legal ethics, Ethical-ish is your go-to resource.

Here, you’ll find leading legal minds offering insights, stories, and frank discussions about transparency and integrity in law practices. We’ll examine the serious, the practical, and even the entertaining nuances of modern legal ethics, including the intersection of legal ethics and technology. And we’ll do it all against the backdrop of today’s most pressing – and compelling – headlines. Listen in from start to finish: Ethical-ish.

Sponsored by Case Status, the leading client engagement software for law firms. We make client engagement easy.

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