Ryan McKeen and Brittany Green from Best Era reveal why communication is still the #1 bar complaint against attorneys—and what it indicates about your practice. With host Paul Bamert, they argue that poor client communication isn't just an ethical issue but a "canary in the coal mine" signaling deeper operational problems that destroy trust. In today's Amazon Prime world focused on client experience (CX), clients expect responsive service, education and transparency. Ryan shares how his firm implemented "90 touches in the first 30 days" to build immediate trust, while Brittany emphasizes leveraging technology to enable more human touches.

☑️ Ryan McKeen | LinkedIn

☑️ Brittany Green | LinkedIn

☑️ Best Era Consulting | LinkedIn | Instagram | Facebook | X | YouTube

☑️ Paul Bamert | LinkedIn

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Research shows that mental illnesses are common in the United States, affecting tens of millions of people each year. Estimates suggest that only half of people with mental illnesses receive treatment. No surprise, attorneys are not insulated from these stats. Renee Morgan is a practicing attorney, author, and is bringing mental health to the forefront in legal circles. In this episode, we dive into the challenging profession and lives faced by attorneys who have chosen a vocation that seeks to help the everyday people in their community. With host Paul Bamert, we cover several hot topics at the crossroads of ego, emotion, and ethics and what practitioners can do to bring balance into reality.

☑️ Renee Morgan | LinkedIn

☑️ Ram Law | LinkedIn | Instagram

☑️ Paul Bamert | LinkedIn

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The personal injury lawyer’s billboard may say, “Millions Won!,” but how much did the client net? Complicated tax scenarios could tell a different story about what was really “won.” In this episode, Jeremy Babener describes his work helping plaintiffs’ attorneys ensure that a win in the courtroom actually adds value to the firm’s bank account and the client’s. Jeremy, tax counsel at Structured Legal, supports lawyers in meeting ethical duties on issues outside their expertise, such as tax finance or government finance. As he explains to host Paul Bamert, there are many strategies for reducing taxes, but “you have to dot your i's. You have to know what to do in order to take advantage of those benefits. And that's really where we focus our time.”

☑️ Jeremy Babener | LinkedIn

☑️ Structured Legal | LinkedIn

☑️ Paul Bamert | LinkedIn

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